Search Hotels
Hotel
/
Indonesia (57,480 Apartments)
/
East Java (5,845 Apartments)
/
Surabaya (1,748 Apartments)
/
Wiyung (257 Apartments)
/
Ascott Waterplace Surabaya
Ascott Waterplace Surabaya
Apartments
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
See Map
See All Photos
8.8
Impressive
From 2,248 reviews
About Accommodation
See more
Main Facilities
See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
What Guests Say About Their Stay
See All Reviews
Strategic Location (1)
Kids Friendly (5)
Excellent Service (18)
Complete Facilities (21)
Available Room Types in Ascott Waterplace Surabaya
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
What's around Ascott Waterplace Surabaya
Discover More Places
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Discover More About Ascott Waterplace Surabaya
Home Highlights
Ascott Waterplace Surabaya is a luxurious accommodation good for couple/group trips and close to Surabaya's points of interests.
Location and Nearby Attractions
The apartment is perfect for shopaholics as it is located right beside Pakuwon Mall, and worry not about where to have lunch or dinner as the culinary spot that holds various restaurants is only 600 m away.
If you're traveling with kids, you can take them to Ciputra Waterpark which is 6.7 KM away, or Surabaya Zoo which is 9,1 KM away.
Home Features
The air-conditioned unit comes with breakfast and wifi service, a set of TV and DVD, in-room safe, iron, refrigerator, microwave, kitchen, separate dining area, and washing machine; making it a perfect choice for a long stay.
The shower has a bathtub and you will be provided with a bathrobe, toiletries, and hairdryer.
All facilities in Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Refrigerator
- Separate shower and tub
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Public Facilities
- Parking
- Coffee shop
- Elevator
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Continental breakfast
- Dining area
General
- AC
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Things to Do
- Children play area
- Fitness center
- Outdoor pool
- TV lounge
- Waterslide
Business Facilities
- Computer station
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible parking
- Wheelchair accessible
Family-friendly Facilities
- Children pool
Transportation
- Area shuttle with surcharge
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Ascott Waterplace Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Facility
Swimming Pool closed temporarily from 10-5-2024 to 31-5-2024.
Read All
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Frequently asked question in Ascott Waterplace Surabaya
What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Ascott Waterplace Surabaya
Overall Rating & Reviews
From 2,248 verified guests reviews
8.8
Impressive
Fantastic
979
Very Good
1,025
Satisfying
43
Average
201
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
strategic location (1)
kids friendly (5)
excellent service (18)
complete facilities (21)
spacious room (23)
great room (3)
great location (39)
tasty food (6)
See More 8
Sort by
Most Helpful
Category
All
Language
English
Show Reviews with Photos
Resha L. A. D.
Staycation
8.5
/ 10
17 Mar 2024
Close to the mall, perfect for small family. Very good are.
Like this review?
Accommodation's Reply
19 Mar 2024
Dear Mr. Resha l adi Dharma, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
Edwyn S.
Staycation
8.5
/ 10
02 Dec 2023
Clean and very comfy hotel. Been here many times and very satisfied.
Like this review?
Accommodation's Reply
13 Dec 2023
Dear Mr. Edwin Suryadinata, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
DJ
Denny J. C.
Business
9.7
/ 10
17 Nov 2023
Quick check in and check out. Clean room. Plenty of facility.
Like this review?
Accommodation's Reply
17 Nov 2023
Dear Mr. Denny Junior Chandra, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
Vanesa A. W.
Holiday
8.5
/ 10
19 Jul 2023
Like this review?
Accommodation's Reply
20 Jul 2023
Dear Mrs. Vanesa Aprilia Wulandari, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager.
l
listiana
Holiday
8.5
/ 10
04 Jun 2023
Easy check in. We got upgraded from deluxe to executive. Very nice impression. Location are great. Clean. Perfect.
1 liked this review
Accommodation's Reply
05 Jun 2023
Dear Mrs. Listiana, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager.
ST
Soekotjo T.
9.7
/ 10
07 May 2023
Clean, nice, comfortable and great location near plaza.
Like this review?
Accommodation's Reply
08 May 2023
Dear Mr. Soekotjo Tjio, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst GSM.
AA
Annisa A.
Holiday
9.1
/ 10
29 Mar 2023
Great huge place! Nice for family.
1 liked this review
Accommodation's Reply
02 Apr 2023
Dear Mrs. Annisa Azis, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst. GSM.
nb
novyana b. r.
8.5
/ 10
28 Feb 2023
Perfect. Very clean. Good for stay.
Like this review?
Accommodation's Reply
03 Mar 2023
Dear Novyana b rondonuwu, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
MS
Maria S.
9.4
/ 10
30 Jan 2023
Best location with so affordable price. The staff is also very helpful. Definitely will come back to stay here.
2 liked this review
Accommodation's Reply
31 Jan 2023
Dear Maria,
Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya.
It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.
Arunika E.
Staycation
9.4
/ 10
25 Jan 2023
Pros; 1. Good location. 2. Excellent ambiance. 3. Price - ok. Cons; 1. Breakfast is not worth, selection and quality can be improved. 2. Service, could be more attentive at front desk. 1 receptionist agent I have forgotten his name (lean, local gentleman), he's outstanding.
Like this review?
Accommodation's Reply
27 Jan 2023
Dear Mrs. Arunika,
Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya.
Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya.
An icon button
1
2
3
...
71
An icon button
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Surabaya
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2024 Traveloka. All rights reserved