Club Samal Resort

I requested our 2 booked rooms (poolside rooms) to be near in the beach and bar, and it was granted initially through call, unfortunately when we check in, the receptionist told us that they were fully booked, and we were given another 2 rooms which are at the end, with very poor tv signal reception!sad to know, during our stay, the rooms we requested were not occupied! it's disgusting that the entire pool side rooms in one building are not occupied! the place was good as well as the staff are courteous..but the problem is the receptionist on duty that time. january 28, 2020.

We paid around 5,000php for the room (2 persons) and for one additional kid and adult for around 3000php. The amount of 8,000php+++ was not worth it for four of us. The pool itself is fantastic and the service of the restaurant was excellent! However I am very dissatisfied how their receptionists handle their guests. It seems like their lines are scripted and they do not reconsider regardless they are at fault. The first room which was provided had incomplete basic necessities such as hotel slippers, we requested then at the front counter to provide us 4 slippers as we paid for all guests. She said that they can only provide 3 as there are no stocks available. How disappointing was that, it was not a peak season but they run out of supplies? We can barely count the people who checked-in at their hotel. Then the room service crew came in, where my husband complained that we need extra slippers, my husband said if do they want the other person to walk barefoot? And the room service crew provided us with an extra slipper afterwards. The receptionist whom we spoke to is such a liar. If we did not insist, they would not provide and I really hate it when someone lies. Then the toilet in the room had a water leak, the entire toilet was flooded with water when we came back in, they provided us with a new room but never did I hear any apologies for the inconvenience they have caused us to move all our things to the other room. We came from overseas, clearly our luggages were very huge and we had to pack all the stuff we removed! Once we have transferred, I’ve requested if they do provide water bottles for the next day but they said no. They will just provide us a water mug from the filtered faucet. Like seriously? Even a compensation was not given? Even just water? How ridiculous their service is. The hotel amenities is great but poor service for their front counter. I could not say any negative for the restaurant crew as they work more professional compared to their receptionists. I hope their management would fix their standards with such circumstances. Not even a warming thank you when we checked-out from their receptionists! We even saw the other cleaning crews near the pool who even thanked us and said to come back to the hotel soon. How disappointing as this was supposed to be holiday relaxation but ended up me being annoyed with their receptionists. The place might be good but I would not recommend myself visiting their place again! It is just not worth the money especially paying for a kid for only a 100php difference with an additional adult fee.

Pros nice place to stay if you want a cozy place to relax and get away from the metro. some instagramable areas nice room to stay approachable and helpful receptionist. Cons unlike other hotels in samal, they charge extra for transfers (from davao port to samal or resort) when eating in their resto, blow flies will eat with you. despite them seeing the situation, they are not proactive in finding ways to eliminate blow flies. we had a hard time eating our lunch. I don't prefer swimming at their beach, the water is not clear and full of seaweeds or grass and you have to wear aqua shoes. plus it's close to the ferry dock. the rate does not equate to the amenities which you can or should enjoy like the beach.

The resort is very nice and clean. The staff are great and helpful. The some of the ala carte food though is too expensive for its small serving and presentation. But the rest of the experience is great.

The place was awesome but I have a little concern with the rate concerning amenities. Breakfast was decent, It has no fridge, no slippers no vanity mirror aside from the bathroom, a little less necessities, the room was spacious that they could use a little couch for it. But thankful that they allow us to check in early as we were exhausted with the red eye flight.

My friend and I had the most memorable birthday trip staying in this resort.❤ I highly recommended this place. We will definitely get back on our next vacation!😊