Dear Christine, Thank you for sharing your detailed experience. It sounds like you had a mix of positive and challenging aspects during your stay. It 's great to hear that the service was excellent and that the staff were friendly and responsive to your requests. However, it 's also valuable feedback that there were issues with the availability of towels, shampoo, and shower gel in the rooms. The need to request a shaving kit is also something that could be improved. The sink tap issue was promptly addressed by the engineer, which is commendable. On a positive note, the staff 's willingness to accommodate your request to dine in the restaurant with your own food, along with the quick response and extra effort from the restaurant manager, provided a memorable and positive experience. Your detailed feedback is likely to be beneficial for both the hotel management and future guests. If you have any further suggestions or if there 's anything else you'd like to share, it could help in improving the overall guest experience. Thank you for taking the time to provide this feedback. Best regard, Andre Migkid. Front Office Manager.

Dear Sherly, We apologize for the inconveniences you experienced during your stay. It 's unfortunate to hear that the air conditioning in your room was not working properly even after you requested assistance from the front desk. We understand how important a comfortable room temperature is for a pleasant stay, and we will address this issue with our engineering team to ensure it is resolved promptly. We also apologize for the oversight in housekeeping not tidying up the sheets, as it is part of their standard procedures. We will remind our housekeeping staff to be more thorough in their cleaning duties to avoid such issues in the future. Regarding the hotel 's age, we appreciate your feedback. We continuously strive to maintain and upgrade our facilities to provide a more enjoyable experience for our guests. We will take your comments into consideration as we plan for future renovations and improvements. We're glad to hear that you enjoyed the breakfast and found a good selection of food. Your positive feedback on this aspect of your stay is appreciated, and we will continue to provide a satisfying breakfast experience for our guests. Thank you for sharing your feedback with us. We value your input and will use it to address the areas that need improvement. We hope to have the opportunity to better serve you in the future and provide you with a more positive experience overall. Regard, Andre Mingkid. Front Office Manager.

Dear Pak Edward, We are happy to hear that you enjoy your stay with us, thank you very much for the rating. Your appreciation will motivate us for sure to keep up the good work and give a better service. Hopefully we can see you again in your next visit to ASTON Manado. Stay healthy. Regards, Andre Mingkid Front Office Manager