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Mercure Samarinda
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
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8.6
Impressive
From 1,571 reviews
About Accommodation
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Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Available Room Types in Mercure Samarinda
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Per room per night (excl. taxes & fees)
What's around Mercure Samarinda
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
Discover More About Mercure Samarinda
Location
Mercure Samarinda is located in area / city Samarinda City Center.
About Mercure Samarinda
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Mercure Samarinda is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Mercure Samarinda.
All facilities in Mercure Samarinda
Common Space
Lobby
Exterior
Others
Restaurant
Transportation
- Bus/truck parking
- Valet parking
Hotel Services
- Concierge
- 24-hour Receptionist
Things to Do
- Outdoor pool
Connectivity
- WiFi in public area (surcharge)
General
- Swimming pool
Public Facilities
- Parking
In-room Facilities
- TV
Accommodation Policy & General Information in Mercure Samarinda
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Frequently asked question in Mercure Samarinda
What are available facilities at Mercure Samarinda?
There are top facilites at Mercure Samarinda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Samarinda?
The standard check-in time at Mercure Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Mercure Samarinda
Overall Rating & Reviews
From 1,571 verified guests reviews
8.6
Impressive
Fantastic
605
Very Good
706
Satisfying
50
Average
210
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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Category
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Language
English
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Siswan P.
9.1
/ 10
10 May 2024
Hanya semalam, jadi belum bisa memberikan review
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Accommodation's Reply
31 May 2024
Dear Mr Siswan P, Greetings from Mercure Samarinda, Thank you for taking the time to provide an assessment of our services and facilities. We are sorry to hear that you had an unpleasant experience regarding our facilities, this has been brought to the attention of the relevant team for improvement. We appreciate the value you have provided, we always look forward to welcoming you back with a better and more enjoyable experience in the future. Warm Greetings, Seto Marsono. General Manager.
F***A
This is a guest profile.
Business travel
9.1
/ 10
09 May 2024
First trip to Samarinda. So far good experience to stay here.
1 liked this review
Accommodation's Reply
31 May 2024
Dear Valued Guest, Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. We do look forward to welcoming you back to Mercure Samarinda in the near future. Kind regards, Seto Marsono. General Manager.
Arif R.
9.7
/ 10
10 Apr 2024
Like this review?
yy
yunita y.
Business
8.7
/ 10
16 Feb 2024
Last year I had good experience during the stay, so I booked again. But this year, the room cleanliness seemed to not be in the same quality. Also we had problems with the aircon. Breakfast was so-so. I was asking for fresh apple and carrot juice, it came so thick that I needed to scoop with spoon to drink it. Service was okay. Location was good.
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Accommodation's Reply
25 Feb 2024
Dear Ms. Yunita Yuwono, Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services and facility issues. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regars, Achmad Safrudin. Executive Assistant Manager.
H
Hartono
Business
8.5
/ 10
17 Jan 2024
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Accommodation's Reply
28 Jan 2024
Dear Mr. Hartono Hartono, Thank you so much for the perfect rating given to us. We appreciate it so much. We are looking forward to greet you back on your next visit at Mercure Samarinda. Best regards, Riganda Togatorop. General Manager.
Yudy A.
Holiday
8.5
/ 10
14 Jan 2024
Such a nice place to stay. Clean room, good dishes, beautiful views, they post the safety guard along the pool.
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Accommodation's Reply
17 Jan 2024
Dear Mr. Yudy Adriansyah, Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, the team committed to provide a superior service experience for every guests. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Riganda Togatorop. General manager.
herka w.
9.7
/ 10
31 Dec 2023
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Accommodation's Reply
17 Jan 2024
Dear Ms. Herka Widiana, Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, the team committed to provide a superior service experience for every guests. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Riganda Togatorop. General manager.
WD
Winda D.
Holiday
10
/ 10
26 Dec 2023
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Accommodation's Reply
02 Jan 2024
Dear Mrs. Winda Delvina, Thank you for rating us online. We truly appreciate it. We look forward to welcoming you again in the future. Sincerely, Riganda Togatorop. General Manager.
Tunjiah
Holiday
10
/ 10
24 Dec 2023
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Accommodation's Reply
02 Jan 2024
Dear Mr./s. Zea Syams, Thank you for rating us online. We truly appreciate it. I hope you will give us another chance to serve you better in the future. Sincerely, Riganda Togatorop. General Manager.
Jam i.
9.4
/ 10
18 Dec 2023
1 liked this review
Accommodation's Reply
02 Jan 2024
Dear Mr./s. Jamiyah Jamiyah, Thank you for rating us online. We truly appreciate it. I hope you will give us another chance to serve you better in the future. Sincerely, Riganda Togatorop. General Manager.
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