Hatten Hotel Melaka

8.7

/10

Very Good

3,830 reviews

What Guests Say About Their Stay

Room Space (33)
Bedroom (32)
Bathroom (32)
Staff Friendliness (31)
Nurul N. B. K. B.
8.5
/ 10
The room so nice. Breakfast was good. I love everything at the hotel
WAHYU K.
8.5
/ 10
Big room and good view. Many of foods choices for breakfast. Helpful staff. Keep up the good work.
Jessica D.
9.7
/ 10
We as a family totally enjoyed our stay as the rooms were very spacious, the bed was so comfortable and big, the buffet breakfast was plenty and delicious and last but not least, the staff were very friendly and very efficient. I would recommend for my friends to stay here and location is wonderful. Lots of shopping..
Koko K.
9.1
/ 10
Good location, easy to find restaurant. And most important, it is next to Mahkota Medical Centre.
Nurhayati
9.7
/ 10
Good hotel, very friendly, the staff give us free upgrade. Definitely will stay here again if I'm in Melaka.
In the Area
See Map
Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Melaka City, Melaka, Malaysia, 75000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Melaka has not only some of the best tourist attractions in Malaysia but also some of the best hotel branches out there. Hatten Hotel Melaka is a four-star hotel located on Hatten Square along Jalan Merdeka, Bandar Hilir Melaka. The location is strategically set right at the centre of main tourist attractions. This makes the hotel a perfect accommodation for leisure travellers and also business travellers as it also provides sufficient facilities for them. Hatten Hotel Melaka has four main types of rooms that are equipped with high-quality in-room facilities at your disposal. Each room are decorated in a way that fits the need of both for business and pleasure. As for dining, Hatten Hotel Melaka has three main dining areas where you will find large varieties of food ranging local and international origin. This hotel is the perfect hotel to stay for you.
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What's around Hatten Hotel Melaka

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Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Melaka City, Melaka, Malaysia, 75000
Lobby Hatten Hotel Melaka
Lobby 2 Hatten Hotel Melaka

Discover More About Hatten Hotel Melaka

Melaka has not only some of the best tourist attractions in Malaysia but also some of the best hotel branches out there. Hatten Hotel Melaka is a four-star hotel located on Hatten Square along Jalan Merdeka, Bandar Hilir Melaka. The location is strategically set right at the centre of main tourist attractions. This makes the hotel a perfect accommodation for leisure travellers and also business travellers as it also provides sufficient facilities for them. Hatten Hotel Melaka has four main types of rooms that are equipped with high-quality in-room facilities at your disposal. Each room are decorated in a way that fits the need of both for business and pleasure. As for dining, Hatten Hotel Melaka has three main dining areas where you will find large varieties of food ranging local and international origin. This hotel is the perfect hotel to stay for you.

How to get to Hatten Hotel Melaka

Hatten Hotel Melaka is a four-star hotel located on Hatten Square along Jalan Merdeka, Bandar Hilir Melaka. Considering the location is strategically set right at the centre of main tourist attractions, this makes the navigation process to the hotel much easier. You can either drive, fly or take the public transportation to Melaka like the bus. If you are driving from Kuala Lumpur, the trip to Melaka and the hotel will take around 1 hour and 50 minutes. If you are flying in, you will land at Melaka Airport. From Melaka Airport, you can either take the taxi, a rental car or use the mobile transportation application, Uber/Grab to make your way to the hotel. Hatten Hotel is almost 10 km away from the airport, thus it will take around 30 minutes to arrive. If you are taking the bus, the bus will stop at Melaka Sentral, from there, the trip to the hotel will take around 16 minutes.

If you are not familiar with the area, one way you that can help you spot the hotel is locating the nearby local landmarks. The hotel is within less than a kilometre radius from Dataran Pahlawan Melaka, Mahkota Medical Centre, Mahkota Parade Shopping Mall and A’Famosa. If you are able to locate these places, you will find Hatten Hotel Melaka right away.

Different Types of Rooms in Hatten Hotel Melaka

Hatten Hotel Melaka has four main types of rooms and they are the Junior Suite, Deluxe Suite, Hatten Suite and Hatten Premier Suite. The rooms are equipped with high-quality in-room facilities at your disposal. The standard in-room facilities provided in each room are cable television, working desk, in-room safe, refrigerator and shower. There are additional features in each room that will make your stay more comfortable. Each room is decorated in a way that fits the need of both for business and pleasure.

Junior Suite is a 33 sqm room suitable for two people. Honeymooners and business traveller will do well in this room. The room is set in magnificent moderate decorations with a modern touch in its furnishings. The room also provides pool view for its occupants. Other amenities include coffee/tea making facilities, minibar and two LCD televisions with a small living area plus sofa.

Deluxe Suite is a 37 sqm room suitable for four people. Small families and those travelling in groups will do well in this room. The room is set in a magnificent soft setting with the use of darker colours. The room also provides optional views of the city and the sea for its occupants to choose. Other amenities include coffee/tea making facilities, minibar and two LCD televisions with a small living area plus sofa.

Hatten Suite is a 74 sqm room suitable for two or four people. Small families and those travelling in groups will do well in this room. The room is kept simple and moderate to create a comfortable ambience for occupants to relax. The room also provides optional views of the city and the sea for its occupants to choose. Other amenities include coffee/tea making facilities, minibar, two LCD televisions with a large living area plus sofa and dining table.

Hatten Premier Suite is a 98 sqm room suitable for four people or more. Large families and those travelling in groups will do well in this room. The room gives you the homey vibe with modern furnishings and interesting use of colour. The room also provides the city view for its occupants. Other amenities include two separate bedrooms, minibar, three LCD televisions with a large living area plus sofa, complimentary internet access and a dining table.

Restaurants and Cafes in Hatten Hotel Melaka

As for dining, Hatten Hotel Melaka has three main dining areas and they are Alto Sky Lounge, Chatterz and Coffeevine. These places are where you will find large varieties of food ranging local and international origin.

Alto Sky Lounge is on the 22nd floor of Hatten Hotel Melaka. It sets right below the sky and overseeing the marvellous view of the city and the sea. The setting gives you a comfortable place to enjoy delicious cocktails and wines plus a nice place to enjoy small chats or casual meetings. Its operating hours are 4:00 PM until 12:00 AM from Sunday to Thursday and 4:00 PM until 1:00 AM on eve of public holidays, Friday and Saturday. Be sure to dress formally in this dining area.

Chatterz is on level 11 of the hotel. This dining area is the perfect place to hang around with your friends and family. It’s an all-day dining restaurant that serves both traditional and contemporary dishes served in both buffet and ala carte varieties. The breakfast session starts at 6:30 AM until 10:30 AM. The all-day dining starts at 11:00 AM until 11:00 PM. There is no dress code for this dining area.

Coffeevine is on the ground floor of the hotel lobby. This place is where you want to stop by to enjoy variety choice of pastries, coffees and sandwiches. It’s the perfect pitstop to unwind after a long day. Its operating hours are from 10:00 AM until 10:00 PM daily.

Facilities and Activities in Hatten Hotel Melaka

Other facilities provided by the hotel excluding the in-room facilities serve well for both leisure and business travellers. Some of the hotel facilities including concierge, 24-hour receptionist and security, medical service, multilingual staff, porter and efficient front desk system. Other general and public facilities are also available including parking area, elevator, safety deposit box, Wi-Fi access in public area, family room and a banquet. Hatten Hotel Melaka also provide business facilities including conference room, meeting facilities, photocopier and business centre to help you get your work done in comfort. Aside from that, there is also shuttle service for airport transfer but with additional surcharge involved.

If you find yourself looking for activities to do in Hatten Hotel Melaka, there are various options you can choose from. You can enjoy some water fun time with your friends and family at the Splash Pool Bar at The Infinite Pool. The splash pool opens from 7:00 AM to 8:00 PM daily and the pool bar operates from 12:00 PM to 8:00 PM from Monday to Friday and 9:00 AM to 8:00 PM on weekends. You can also hit the Gym On 12. The gym provides perfect fitness equipment and an amazing view of the city around you. Its daily operating hours are from 6:00 AM until 10:00 PM. If you become a membership, you will receive various membership benefits like 30% off for haircut colour, perm and treatment services at H-Salon and 20% off for spa service at H-Spa. Rejuvenate and pamper yourself at H-Spa and H-Salon. H-Spa opens from 10:00 AM until 10:00 PM daily that offers massages, foot reflexology, manicure and pedicure. H- Salon opens from 11:00 AM to 8:00 PM daily except on Tuesdays. It offers hair styling and treatment services.

Interesting Places near Hatten Hotel Melaka

Dataran Pahlawan -

It is less than a kilometre from Hatten Hotel Melaka. This is the perfect place to spend time with your family and friends, either to wander around the area or visit the various retail shops for souvenirs to bring home.

A’Famosa -

It is less than a kilometre from Hatten Hotel Melaka. This is one of the ever-lasting historical landmarks in Melaka. It is interesting to see the original European ruins and a good historical exposure for the kids if you are travelling with children.

All facilities in Hatten Hotel Melaka

Bar, Cafe and Lounge Hatten Hotel Melaka
Bar, Cafe and Lounge
Swimming Pool Hatten Hotel Melaka
Swimming Pool
Fitness Center Hatten Hotel Melaka
Fitness Center
Functional Hall Hatten Hotel Melaka
Functional Hall
Lobby Hatten Hotel Melaka
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Poolside bar

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • Steam room

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Valet parking
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hatten Hotel Melaka

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 5.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

The hotel has gone digital for payment transactions. Digital payment transactions comprise all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.
Re-Imposition of Tourism Tax by Registered Operator of Accommodation Premise Will Be Effective from 1st January 2023. Kindly be informed that the exemption of tourism tax on foreign tourist staying at a registered accommodation premise will end on 31st December 2022. Accordingly, the imposition of tourism tax on foreign tourist staying at a registered premise will be re-imposed effective from 1st January 2023.
Please note that all bookings are subject to an additional Heritage Charge of MYR 2, per room, per day.
CAR PARK VALIDATION FOR ROOM GUESTS Before exiting, validate your parking card at the Concierge or Front Desk to enjoy a 24-hour parking rate of RM5 per vehicle.

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Hatten Hotel Melaka
704
Number of floors in Hatten Hotel Melaka
22
Another facilities in Hatten Hotel Melaka
Bellhop, Concierge, Express check-out, Front desk, 24-hour Receptionist

Frequently asked question in Hatten Hotel Melaka

Does the Hatten Hotel Melaka provide a late check-out?
Yes, Hatten Hotel Melaka offers the option for a late check-out, subject to availability. Guests who wish to extend their check-out time are advised to inform the hotel in advance. Additional charges may apply depending on the hotel's policy and the duration of the extended stay. It's always a good idea to confirm the details directly with the hotel upon arrival or during your stay.
Does the hotel provide early check-ins?
Early check-in at Hatten Hotel Melaka is subject to availability and cannot be guaranteed in advance. If you wish to check in early, it is recommended to inform the hotel prior to your arrival. The hotel staff will do their best to accommodate your request based on room availability at the time. Please note that additional charges may apply for early check-in.
Is the Hatten Hotel Melaka pet-friendly?
Hatten Hotel Melaka does not allow pets. Guests planning to stay at the hotel should make alternative arrangements for their pets during their visit.
What is the cancellation policies?
The cancellation policies for Hatten Hotel Melaka can vary depending on the type of booking and the rate plan selected. Generally, hotels may offer different cancellation terms such as free cancellation up to a certain number of days before check-in, or a non-refundable rate for discounted bookings. It is important to review the specific terms and conditions associated with your booking on the Traveloka platform before confirming your reservation. This will ensure you understand any potential fees or charges that may apply if you need to cancel or modify your booking.
Does the hotel provide a car park?
Yes, Hatten Hotel Melaka provides car parking facilities for its guests. Guests can enjoy the convenience of on-site parking during their stay.
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More Reviews from Other Guests in Hatten Hotel Melaka

8.7
Very Good

From 3,830 reviews

Provided by travelers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.6

Location

9.1

Service and Facilites

8.7

People often mention about Hatten Hotel Melaka
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Accessibility (22)
Staff Friendliness (21)
Taste (21)
Surroundings (20)
Room Space (19)
Bedroom (19)
Distance to City Center (18)
Bathroom (18)
Ambiance (17)
Variety (17)
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Traveler Reviews Hatten Hotel Melaka

Number of reviews per page
20
40

Customer reviews

s***o
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 day(s) ago

Close to Mahkota Hospital and Mantappp shopping center 👍👍
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e***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 day(s) ago

The staff is friendly and the service is very good, really great
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Accommodation's Reply
26 Mar 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
O***w
icon-origin-TRAVELOKA

8.4

/10

Reviewed 5 day(s) ago

Breakfast buffet quality can certainly improve.

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S***i
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Really nice hotel to stay in Malacca.

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Accommodation's Reply
19 Mar 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.6

/10

Reviewed 3 week(s) ago

The room is nice, but the breakfast is lacking, not like the previous time I stayed there, in terms of variety and taste.
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Accommodation's Reply
12 Mar 2025
Dear T***y, Thank you for your feedback. We're delighted that you found the room comfortable. We appreciate your comments regarding breakfast and will share them with our team for improvement. We hope to welcome you back for an even better experience in the future. Best regards, VC – Marcom Dept.
W***n
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Close to everywhere. Relaxed atmosphere. Suitable for family and health vacations.
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Accommodation's Reply
24 Feb 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
L***a
icon-Medical
Medical
icon-origin-TRAVELOKA

8.8

/10

Reviewed 5 week(s) ago

While in Melaka. So far, the most comfortable hotel I have stayed in among other hotels.
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Accommodation's Reply
25 Feb 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
Joike
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

The staff friendly and very good explains

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Accommodation's Reply
10 Feb 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
A***e
icon-Leisure
Leisure
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7.3

/10

Reviewed 9 week(s) ago

Bathroom: basin water spread out; Shower room water can't drain off. TV only black and white

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Accommodation's Reply
06 Feb 2025
Dear Valued Guest, We truly appreciate your feedback and regret the inconvenience you faced with the bathroom drainage and TV. The slow water drainage and basin splashing issue shouldn't be happening, and we’ve highlighted this to our maintenance team for immediate attention. As for the TV, it should be functioning in full colour, so we will investigate and ensure this is resolved. If you stay with us again, please do let our team know right away so we can assist you on the spot. We’d love the chance to make your next visit a much better one. Best regards, VC – Marcom Dept
B***n
icon-Medical
Medical
icon-origin-TRAVELOKA

8.8

/10

Reviewed 10 week(s) ago

There are 2 dining areas available for breakfast and they are very spacious and comfortable. You can enjoy your meal in peace, no need to rush to make room for other guests. Various food menus are also available.
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Accommodation's Reply
16 Jan 2025
Dear Valued Guest, Thank you for your kind review! We are delighted to hear that you enjoyed your breakfast experience with us. Providing a spacious and comfortable dining area with a variety of menu options is our priority to ensure our guests can dine peacefully without feeling rushed. We look forward to welcoming you again in the future! Warm regards, VC – Marcom Dept
Devita D.
icon-Medical
Medical
icon-origin-TRAVELOKA

9.1

/10

Reviewed 11 week(s) ago

The staff is very helpful and friendly. The location is near mahkota hospital and near restaurant and easy to find any kind of food.

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Accommodation's Reply
13 Jan 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
Jusuf S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

Hotel location next to a large shopping mall and next to Mahkota Hospital. Not far from the attractions of Melaka city. Cleanliness and friendliness of the staff are satisfactory. If I go to Melaka again, I will definitely stay at this hotel again.
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Accommodation's Reply
13 Jan 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
Fransisca S. C.
icon-Medical
Medical
icon-origin-TRAVELOKA

9.4

/10

Reviewed 14 week(s) ago

I always stay here to visit mahkota medical hospital with family. So after do some check up, we can have holiday in malaysia. The location is great. You just need to across the street to reach the hospital. You also can walk to reach jonker street and the red church.

1 people find it helpful

Accommodation's Reply
23 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
Ellik T.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 14 week(s) ago

The breakfast is varied and delicious
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Accommodation's Reply
19 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

Very happy and satisfied staying at Hatten Hotel Melaka. If we come to Melaka again, we will definitely stay at this hotel again.
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Accommodation's Reply
19 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 15 week(s) ago

First choice hotel if going to Melaka, close to Mahkota Hospital and several malls. The hotel is comfortable
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Accommodation's Reply
19 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
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Afifah E. J.
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

friendly and welcoming staff, clean room, nice and clean bed, early check in
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Accommodation's Reply
09 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
I***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

Friendly and complete facilities according to its stars
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Accommodation's Reply
09 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
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Afifah E. J.
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

The staff was very friendly and helpful during the initial check-in and served me quickly on the way to the elevator because I was bringing my mother in a wheelchair.
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1 people find it helpful

Accommodation's Reply
09 Dec 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
Amelia
icon-Medical
Medical
icon-origin-TRAVELOKA

6.7

/10

Reviewed 19 week(s) ago

The staff name Alisya, were keeping gave us wrong instructions and wrong informations, made us confused at the end wasting my time terribly to settle it down and it was 3times. 1st one upon the check ij she said both room come with a free breakfast voucher for 2 person each room, but actually doesn't so on the spot I have to go up to my room for taking my card to be able to pay the breakfast on the spot. It was very annoying. 2ndly I requested to change the room for my mom because the room were smells musty and dusty and has a blower on at the front which were quiet noisy, and I noted her to move in the luggage to the new rook but she didn't do it so after we back to hotel which were already at the night, tge luggage wasn't in the new room so I have to arrange it again and they were slow to move all my luggages. 3rd one were I already paid for the breakfast voucher but she didn't info the restaurant staff so again I have to go up to my room again to find and show the bills of my paid voucher. It was so annoying! She probably racist. They also were fined me myr 78 for stained their towel but didn't give me the item back the one that were fined. When I asked about it, they said the stained towel were alr sent to laundry, if you could remove the stain then why did you fine me for a new towel at the beginning which is so funny. The breakfast was nice, the location is really closed with the hospital ISEC, the housekeepers was friendly but the receptionist staffs are corrupted.
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1 people find it helpful

Accommodation's Reply
22 Nov 2024
Dear Amelia, Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely apologise for the challenges you experienced and deeply regret the inconveniences caused during your stay. Please rest assured that we take your concerns very seriously. Miscommunication from our team, delays in service, and handling of your requests, as you described, fall far short of the standards we strive to uphold. We are already addressing this with the relevant departments to ensure improvements in both service delivery and staff training. Regarding the towel incident, we apologise for any misunderstanding in handling this matter and will review our procedures to ensure transparency and fairness. On a positive note, we’re glad you enjoyed the breakfast and found our location convenient. Your kind words about the housekeepers are appreciated and will be shared with them. Thank you once again for your valuable feedback. We hope you might consider giving us another opportunity in the future to provide you with a more seamless and pleasant experience. Best regards, VC – Marcom Dept
Number of reviews per page
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