8.4
/10
Very Good
400 reviews

What Guests Say About Their Stay

Faustina
10.0
/ 10
Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Yee Kok
10.0
/ 10
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Huan
10.0
/ 10
A 5-star facility in the best location in Hangzhou with services that match its class!
In the Area
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28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Grand Hyatt Hangzhou is a hotel in a good neighborhood, which is located at Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Hangzhou

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28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007
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Grand Hyatt Hangzhou Rates per Night

Planning a trip to Hangzhou and looking for luxurious accommodation? The Grand Hyatt Hangzhou offers a range of exquisite rooms and suites to suit every need. Find the perfect place to stay with our competitive hotel rates and secure your dream getaway. Use code BOOKTRAVELOKA to get up to 8% OFF your booking! Grand Hyatt Hangzhou prices per night start from -, but with tax and fees, the total price starts from -.

What You Might Like – All About Grand Hyatt Hangzhou

The Grand Hyatt Hangzhou is renowned for its exceptional service, stunning design, and prime location. Guests consistently praise the hotel's impeccable attention to detail, from the plush bedding and modern amenities to the friendly and helpful staff. The hotel boasts a wide array of facilities, ensuring a comfortable and memorable stay for both leisure and business travellers. Whether you're seeking a relaxing retreat or an exciting adventure, the Grand Hyatt Hangzhou provides the perfect base for exploring all that Hangzhou has to offer. This 5 stars hotel near by offers unparalleled luxury and convenience.

One of the standout features is the breathtaking views from many of the rooms and suites, overlooking the city skyline or the serene surrounding landscape. The hotel's commitment to sustainability is also noteworthy, with various eco-friendly initiatives implemented throughout the property. Many guests appreciate the hotel's convenient location, with easy access to nearby attractions, shopping, and transportation links. The hotel's commitment to providing a truly exceptional guest experience is evident in every aspect of the stay.

The Grand Hyatt Hangzhou exceeded all expectations! The staff were incredibly friendly and helpful, the rooms were spacious and luxurious, and the facilities were top-notch. I would highly recommend this hotel to anyone visiting Hangzhou. - A recent guest review.

Concept & Design Grand Hyatt Hangzhou

The Grand Hyatt Hangzhou is a masterpiece of modern design, seamlessly blending contemporary aesthetics with traditional Chinese elements. The architectural concept focuses on creating a harmonious balance between luxury and comfort, offering guests a sophisticated and inviting atmosphere. The hotel's design incorporates natural light and spacious layouts, creating a sense of openness and tranquility. The design hotel features exquisite artwork and carefully selected furnishings, reflecting the rich cultural heritage of Hangzhou.

The hotel lobby is a stunning example of this design philosophy. It's a spacious and elegant space, featuring high ceilings, plush seating areas, and stunning views. The lobby's design incorporates natural materials and subtle lighting, creating a warm and welcoming ambiance. Guests are immediately greeted with a sense of calm and sophistication upon entering the hotel. The hotel lobby is a perfect place to relax and unwind after a long day of exploring Hangzhou.

While specific designers may not be publicly highlighted, the overall design aesthetic reflects a contemporary interpretation of classic Chinese design principles, creating a unique and memorable experience for guests. The attention to detail is evident in every aspect of the hotel's design, from the intricate patterns on the carpets to the carefully chosen artwork adorning the walls.

Different Hotel Room Types Available in Grand Hyatt Hangzhou

The Grand Hyatt Hangzhou offers a wide variety of hotel room types to cater to different needs and preferences. From spacious rooms to luxurious suites, there's a perfect accommodation option for every traveller. Each room is meticulously designed to provide ultimate comfort and relaxation.

  • Grand King Room:

    King-size bed, city view, non-smoking options available, bathtub.
  • Deluxe Twin Room:

    Two double beds, garden view, smoking and non-smoking options, shower.
  • Grand Suite:

    King-size bed, separate living area, city view, bathtub and shower, non-smoking.
  • Executive Suite:

    King-size bed, separate living and dining areas, panoramic city view, bathtub and shower, non-smoking.
  • Presidential Suite:

    Multiple bedrooms, expansive living area, private balcony, stunning city views, multiple bathrooms with bathtubs and showers, non-smoking.

Please note: Pet-friendly options may be available upon request, with additional charges applying. Contact the hotel directly for details.

Unique Hotel Facilities in Grand Hyatt Hangzhou

The Grand Hyatt Hangzhou boasts a wide range of hotel facilities designed to enhance your stay. From state-of-the-art fitness centres to rejuvenating spas, there's something for everyone. These facilities cater to both adults and children, ensuring a memorable experience for the whole family.

  • Fitness Centre:

    Open 24/7, featuring state-of-the-art equipment and stunning city views.
  • Swimming Pool:

    A large indoor pool, perfect for a refreshing dip. Operating hours: 6:00 AM - 10:00 PM.
  • Spa:

    Offers a range of treatments and therapies, including massages, facials, and body wraps. Prices vary depending on the treatment chosen.
  • Kids' Club:

    A supervised play area for children, offering various activities and entertainment. Operating hours: 9:00 AM - 6:00 PM. Additional fees may apply.
  • Business Centre:

    Equipped with computers, printers, and other business essentials. Open 24/7.

Hotel Buffet or Restaurant/Cafe in Grand Hyatt Hangzhou

The Grand Hyatt Hangzhou offers a variety of dining options to satisfy every palate. From exquisite buffets to fine-dining restaurants, there's a culinary experience to suit every taste and budget. These restaurants and cafes offer a range of cuisines, from international fare to authentic local dishes.

  • The Peak Restaurant:

    Offers a lavish international buffet breakfast, lunch, and dinner. Prices vary depending on the meal and day. Expect to pay approximately SGD 40-60 per person.
  • The Lounge:

    A sophisticated cafe serving a variety of coffees, teas, pastries, and light meals. Prices range from SGD 10-20 per person.
  • The Terrace:

    An outdoor restaurant serving Asian and Western cuisine. Prices range from SGD 25-45 per person.

Please note that prices are approximate and may vary depending on the season and availability. Check with the hotel for the most up-to-date pricing information.

Easy Access From and To Airport

Getting to and from Hangzhou Xiaoshan International Airport (HGH) is easy and convenient. The Grand Hyatt Hangzhou offers various transportation options to ensure a smooth and hassle-free journey. The hotel's strategic location makes it easily accessible by various modes of transport.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30-45 minutes, depending on traffic.
  • Hotel Transfer:

    The Grand Hyatt Hangzhou offers a convenient airport shuttle service. Bookings can be made in advance through the hotel's website or by contacting the concierge. Advance notice is recommended, especially during peak seasons.

Nearby MRT Station & Bus Stops

The Grand Hyatt Hangzhou enjoys a convenient location with easy access to public transportation. Several MRT stations and bus stops are within a short distance, providing easy access to various parts of Hangzhou. This makes exploring the city simple and efficient.

  • Nearest MRT Station:

    (Please insert the name of the nearest MRT station to the Grand Hyatt Hangzhou and its distance. If this information is unavailable, use a nearby station and state the distance). Example: Hangzhou East Railway Station (approximately 2km).
  • Nearest Bus Stops:

    (Please insert the names of the nearest bus stops to the Grand Hyatt Hangzhou and their distances. If this information is unavailable, use nearby stops and state the distances). Example: Bus stop A (approximately 500m), Bus stop B (approximately 800m).

Hangzhou uses a contactless payment system for public transport. You can purchase a Hangzhou Tong card at various locations, including convenience stores and MRT stations. The card can be topped up easily.

Nearby Attractions or Landmarks for Families

Hangzhou offers a wealth of attractions and landmarks perfect for families. The Grand Hyatt Hangzhou's location provides easy access to many of these exciting destinations, making it an ideal base for a family holiday. These attractions offer a mix of cultural, historical, and natural wonders.

  • West Lake:

    A stunning lake surrounded by beautiful scenery, temples, and pagodas. Distance from the hotel: (Please insert the distance). Entry: Free.
  • Lingyin Temple:

    A historic Buddhist temple with intricate carvings and a serene atmosphere. Distance from the hotel: (Please insert the distance). Entry: SGD 5.
  • China National Silk Museum:

    Showcases the history and artistry of Chinese silk production. Distance from the hotel: (Please insert the distance). Entry: SGD 10.
  • Hangzhou Zoo:

    Home to a wide variety of animals from around the world. Distance from the hotel: (Please insert the distance). Entry: SGD 15.
  • Thousand Island Lake:

    A picturesque lake with numerous islands, offering stunning views and opportunities for boating and hiking. Distance from the hotel: (Please insert the distance). Entry: SGD 20.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Where to eat near Grand Hyatt Hangzhou (Hangzhou)

Hangzhou offers a diverse culinary scene, with a range of restaurants and cafes catering to different tastes and budgets. From international chains to local street food, there's something to satisfy every craving. The city is known for its fresh, local ingredients and delicious dishes.

  • Cafes/Restaurants:

    Starbucks, Costa Coffee, (Please insert the names of two other well-known cafes or restaurants in Hangzhou).
  • Local Street Food:

    Jianbing (crepes), Baozi (steamed buns), Jiaozi (dumplings), Xiaolongbao (soup dumplings), Shengjian Mantou (pan-fried buns).

Shopping places near Grand Hyatt Hangzhou (Hangzhou)

Hangzhou offers a variety of shopping experiences, from modern malls to traditional markets. Whether you're looking for high-end designer brands or unique local crafts, you'll find it all in Hangzhou. The city's shopping scene caters to all tastes and budgets.

  • Intime City:

    A large shopping mall with a wide range of stores, restaurants, and entertainment options.
  • Hangzhou Tower:

    A modern shopping mall with international and local brands.
  • Shengtang Shopping Street:

    A traditional shopping street with local shops and boutiques.

Other Accommodations Near Grand Hyatt Hangzhou

Looking for alternative accommodation options near the Grand Hyatt Hangzhou? Hangzhou offers a range of hotels to suit different budgets and preferences. From luxurious five-star hotels to budget-friendly three-star options, there's something for everyone.

  • Luxury/5-6 Star Hotels:

    (Please insert the names of three 5-star hotels near the Grand Hyatt Hangzhou. If this information is unavailable, use hotels in the wider Hangzhou area).
  • Four-Star Hotels:

    (Please insert the names of three 4-star hotels near the Grand Hyatt Hangzhou. If this information is unavailable, use hotels in the wider Hangzhou area).
  • Three-Star Hotels:

    (Please insert the names of three 3-star hotels near the Grand Hyatt Hangzhou. If this information is unavailable, use hotels in the wider Hangzhou area).

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Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in China!

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in China!

Conclusion

The Grand Hyatt Hangzhou offers an unforgettable experience, combining luxury, convenience, and exceptional service. With its stunning design, world-class facilities, and prime location, it's the perfect choice for your next trip to Hangzhou. Book your stay today and discover the magic of Hangzhou!

Don't delay, book your perfect Hangzhou getaway through Traveloka today and take advantage of our amazing deals on cheap hotels in China and find cheap hotels nearby!

All facilities in Grand Hyatt Hangzhou

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Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Business Facilities

  • Meeting facilities
  • Business center
  • Conference center
  • Conference rooms

Transportation

  • Access to train station (surcharge)
  • Airport transfer
  • Limo or town car service

General

  • Banquet
  • Ballroom
  • Parking

Nearby Facilities

  • Souvenir shop
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Hangzhou

Important Note
  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Hangzhou
388
Number of floors in Grand Hyatt Hangzhou
8
Another facilities in Grand Hyatt Hangzhou
Laundry service, Newspaper in lobby, Tours, Wedding service, Luggage storage

Frequently asked question in Grand Hyatt Hangzhou

Is Grand Hyatt Hangzhou parking free for hotel guests, and do you offer valet parking services?
Parking at the Grand Hyatt Hangzhou is not complimentary for hotel guests. We do, however, offer valet parking services for your convenience. For specific pricing and availability of both hotel parking and valet parking, please contact the hotel directly or check our website.
Does Grand Hyatt Hangzhou offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Grand Hyatt Hangzhou. To clarify, the hotel's policy on hotel smoking rooms and designated smoking areas may vary. It's best to contact the Grand Hyatt Hangzhou directly to confirm their current policy regarding smoking. They can provide the most up-to-date and accurate information on whether they offer any designated smoking areas or rooms.
Does Grand Hyatt Hangzhou offer free hotel Wi-Fi for guests during their stay?
Yes, complimentary hotel WiFi is available to all guests throughout their stay at the Grand Hyatt Hangzhou. You should be able to connect easily upon arrival; however, if you experience any issues, don't hesitate to contact the hotel reception for assistance with your hotel wifi connection.
Where is the nearest MRT station or bus stops nearby Grand Hyatt Hangzhou? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from the Grand Hyatt Hangzhou; a nearby MRT station isn't directly adjacent but easily accessible via a short taxi or bus ride. For visitor attractions near me, you'll find the West Lake, a stunning natural landmark, and the charming Leifeng Pagoda within easy reach, offering a blend of natural beauty and historical significance. Plenty of things to do nearby cater to various interests.
Is Grand Hyatt Hangzhou a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Grand Hyatt Hangzhou. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Grand Hyatt Hangzhou

Traveloka (5)
Other sources (395)
8.4
Very Good
From 395 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

9.6

Service and Facilites

8.6

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Traveler Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
Jeff
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good location to west lake.
Jordick
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The lighting in the room is too bright. No light dimmer.
WEILIN
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
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Faustina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Mingya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It’s in a very good location and good service!
Yee Kok
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
YAOCHAO
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
Joey
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Huan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

A 5-star facility in the best location in Hangzhou with services that match its class!
simon
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Good
Yanlong
icon-Business and Leisure with Children
Business and Leisure with Children
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

It is okay but so so , old
Meigan
icon-Business
Business
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
VINCI
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Verified traveler
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Awesome location and service. Loved it.
Connie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
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Juan
icon-Leisure
Leisure
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Excellent location. Food at restaurant was delicious, massage was great.
shuou
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Tiong Ho Brad
icon-Leisure
Leisure
2.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Bernhard
4.0
/10
Reviewed 272 week(s) ago

Hotels.com verified review

After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
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Marie Luise
icon-Business
Business
6.0
/10
Reviewed 296 week(s) ago

Hotels.com verified review

Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Number of reviews per page
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Others 4 Grand Hyatt Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.