Grand Hyatt Hangzhou

Hotels
8.4
/10
Very Good
395 reviews

What Guests Say About Their Stay

Faustina
10.0
/ 10
Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Yee Kok
10.0
/ 10
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Huan
10.0
/ 10
A 5-star facility in the best location in Hangzhou with services that match its class!
In the Area
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28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Grand Hyatt Hangzhou is a hotel in a good neighborhood, which is located at Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Hangzhou

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28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007
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Discover More About Grand Hyatt Hangzhou

What You Might Like - All About Grand Hyatt Hangzhou

Grand Hyatt Hangzhou is more than just a hotel; it's an experience. Guests consistently rave about the impeccable service, the stunning views, and the sheer opulence of the property. From the moment you step inside, you're enveloped in an atmosphere of refined luxury and unparalleled comfort. The staff are known for their attentiveness and willingness to go the extra mile, ensuring a truly memorable stay. Whether you're travelling for business or leisure, this hotel caters to every need with seamless efficiency and a genuine warmth.

One of the most popular aspects of the Grand Hyatt Hangzhou is its prime location. It offers easy access to a wealth of attractions, making it the perfect base for exploring the city. The hotel's stunning architecture and interior design are also frequently praised, creating a visually captivating and sophisticated environment. Many guests highlight the exceptional dining experiences available within the hotel, with a range of cuisines and settings to choose from. It's a truly unforgettable experience that leaves a lasting impression.

In short, the Grand Hyatt Hangzhou consistently receives glowing reviews for its exceptional service, luxurious amenities, and convenient location. It's a top choice for discerning travellers seeking a truly unforgettable stay in Hangzhou. Book your stay today and experience the magic for yourself!

Concept & Design Grand Hyatt Hangzhou

The Grand Hyatt Hangzhou boasts a sophisticated design concept that seamlessly blends modern elegance with traditional Chinese aesthetics. The architecture and interior design are a testament to thoughtful planning and exquisite craftsmanship. The hotel's design isn't attributed to a single famous designer but rather reflects a collaborative effort to create a unique and harmonious space. The result is a stunning blend of contemporary and classic elements, creating a truly memorable experience for guests.

Stepping into the hotel lobby is like entering another world. The expansive space is bathed in natural light, highlighting the elegant décor and creating a welcoming atmosphere. High ceilings, plush seating areas, and carefully curated artwork contribute to the overall sense of grandeur and sophistication. The lobby is a perfect place to relax, unwind, and soak in the luxurious ambiance before venturing out to explore the city. It's a space designed for both relaxation and social interaction.

Different Hotel Room Types Available in Grand Hyatt Hangzhou

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from cosy rooms to expansive suites. Consider these

different hotel room types

and

categories of hotel rooms

when making your

room booking

.

  • Deluxe Room:

    Offers city views, non-smoking options available, and features a comfortable bed and modern amenities. Bathtub available.
  • Grand Room:

    Larger than the Deluxe Room, with stunning views, non-smoking options available, and a spacious bathroom with a bathtub.
  • Suite:

    Features a separate living area and bedroom, offering ample space and luxury. City views, non-smoking options available, and a large bathroom with a bathtub and sometimes a bidet.
  • Club Room:

    Provides access to the Club Lounge, offering exclusive benefits such as complimentary breakfast and evening cocktails. City views, non-smoking options available, and a bathroom with a bathtub.

Please note: Pet-friendly rooms may be available upon request, subject to availability and additional charges. Specific requirements may apply.

Unique Hotel Facilities in Grand Hyatt Hangzhou

Beyond the standard

hotel facilities

, Grand Hyatt Hangzhou offers a range of unique amenities to enhance your stay. Whether you're looking for relaxation or entertainment, we have something for everyone. These

hotel facilities

are designed to cater to both adults and children.

  • Indoor Swimming Pool:

    A refreshing escape, perfect for a relaxing swim. Open daily from 6:00 AM to 10:00 PM.
  • Fitness Centre:

    State-of-the-art equipment for a great workout. Open 24 hours a day.
  • Spa:

    Indulge in a range of rejuvenating treatments. Open from 10:00 AM to 10:00 PM (additional charges apply).
  • Kids' Club:

    A supervised play area for children, offering a variety of activities. Open from 9:00 AM to 9:00 PM.
  • Hotel with pool

    and other amenities make it a perfect choice for families.

Hotel Buffet or Hotel Restaurant/Cafe Available in Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers a diverse range of dining options to satisfy every palate. From lavish buffets to exquisite à la carte menus, you'll find something to tempt your taste buds. These

hotel restaurant

and

hotel cafe

options provide a delightful culinary journey.

  • The Peak Restaurant:

    Offers a stunning buffet breakfast, lunch, and dinner with a wide selection of international and local dishes. Prices vary depending on the meal and day. Open from 7:00 AM to 10:00 PM.
  • The Lounge:

    A sophisticated space serving afternoon tea, cocktails, and light snacks. Open from 10:00 AM to 11:00 PM.
  • The Terrace:

    An outdoor dining area offering stunning views and a relaxed atmosphere. Open for lunch and dinner, weather permitting.

Many restaurants offer signature dishes reflecting local Hangzhou cuisine and international favourites.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Consider these

hotel transfer

options for a smooth journey.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 45 minutes to an hour, depending on traffic.
  • Airport Shuttle:

    The hotel offers an airport shuttle service. Bookings are recommended at least 24 hours in advance.
  • Private Car Service:

    A more luxurious option for a comfortable and stress-free transfer. Bookings are required in advance.

These

hotels with airport shuttle

services offer convenient

transfer from airport to hotel

and

hotel to airport transfer

options.

Nearby MRT Station & Bus Stops Nearby

Grand Hyatt Hangzhou enjoys excellent public transport links, making it easy to explore the city. These

nearby MRT station

and

nearby bus station

options provide convenient access to various locations. Find the nearest

station bus near me

or

bus stops nearby

.

  • MRT Station:

    The nearest MRT station is approximately a 10-minute taxi ride from the hotel. Payment can be made using a Hangzhou Tong card, which can be purchased at the station.
  • Bus Stop:

    Several bus stops are located within a 5-minute walk from the hotel. Payment can be made using cash or a Hangzhou Tong card.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Grand Hyatt Hangzhou

Hangzhou offers a wealth of family-friendly attractions, perfect for creating lasting memories. These

nearby attractions

and

nearby activities

are ideal for a fun-filled family getaway. Discover

nearby sightseeing places

and

things to see nearby

.

  • West Lake:

    A picturesque lake offering boat rides, scenic walks, and stunning views. Free entry.
  • Lingyin Temple:

    A historic Buddhist temple with intricate carvings and peaceful surroundings. Small entry fee.
  • Hangzhou Zoo:

    Home to a diverse range of animals, perfect for a fun day out with the kids. Small entry fee.
  • China National Silk Museum:

    Learn about the history and production of silk. Small entry fee.
  • Yue Fei Temple:

    A temple dedicated to a famous Chinese general. Small entry fee.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations Near Grand Hyatt Hangzhou

Looking for alternative accommodation options? Whether you're seeking luxury or budget-friendly choices, there are several great options near Grand Hyatt Hangzhou. Explore these

cheap hotels nearby

and

affordable hotels nearby

.

  • Luxury Accommodation:

    (Please note: Specific luxury hotel names in the immediate vicinity of the Grand Hyatt Hangzhou were not readily available through public sources. A wider search may be needed to provide accurate details.)
  • 4-Star Hotel:

    (Please note: Specific 4-star hotel names in the immediate vicinity of the Grand Hyatt Hangzhou were not readily available through public sources. A wider search may be needed to provide accurate details.)
  • 3-Star Hotel:

    (Please note: Specific 3-star hotel names in the immediate vicinity of the Grand Hyatt Hangzhou were not readily available through public sources. A wider search may be needed to provide accurate details.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its luxurious amenities, convenient location, and exceptional service, the Grand Hyatt Hangzhou is the perfect choice for your next trip to Hangzhou. To make your travel planning even easier, book your stay and flights through Traveloka. You can easily find and

book cheap hotels

through our website, and we also offer great deals on

cheap hotels nearby

. Don't forget to

book cheap air tickets to China

with us as well! Start planning your unforgettable Hangzhou adventure today!

All facilities in Grand Hyatt Hangzhou

Others Grand Hyatt Hangzhou
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Business Facilities

  • Meeting facilities
  • Business center
  • Conference center
  • Conference rooms

Transportation

  • Access to train station (surcharge)
  • Airport transfer
  • Limo or town car service

General

  • Banquet
  • Ballroom
  • Parking

Nearby Facilities

  • Souvenir shop
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Hangzhou

Important Note
  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Hangzhou
388
Number of floors in Grand Hyatt Hangzhou
8
Another facilities in Grand Hyatt Hangzhou
Laundry service, Newspaper in lobby, Tours, Wedding service, Luggage storage

Frequently asked question in Grand Hyatt Hangzhou

Is Grand Hyatt Hangzhou parking free for hotel guests, and do you offer valet parking services?
Parking at the Grand Hyatt Hangzhou is not complimentary for hotel guests. We do, however, offer valet parking services for your convenience. For specific pricing and availability of both hotel parking and valet parking, please contact the hotel directly or check our website.
Does Grand Hyatt Hangzhou offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Grand Hyatt Hangzhou. To clarify, the hotel's policy on hotel smoking rooms and designated smoking areas may vary. It's best to contact the Grand Hyatt Hangzhou directly to confirm their current policy regarding smoking. They can provide the most up-to-date and accurate information on whether they offer any designated smoking areas or rooms.
Does Grand Hyatt Hangzhou offer free hotel Wi-Fi for guests during their stay?
Yes, complimentary hotel WiFi is available to all guests throughout their stay at the Grand Hyatt Hangzhou. You should be able to connect easily upon arrival; however, if you experience any issues, don't hesitate to contact the hotel reception for assistance with your hotel wifi connection.
Where is the nearest MRT station or bus stops nearby Grand Hyatt Hangzhou? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from the Grand Hyatt Hangzhou; a nearby MRT station isn't directly adjacent but easily accessible via a short taxi or bus ride. For visitor attractions near me, you'll find the West Lake, a stunning natural landmark, and the charming Leifeng Pagoda within easy reach, offering a blend of natural beauty and historical significance. Plenty of things to do nearby cater to various interests.
Is Grand Hyatt Hangzhou a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Grand Hyatt Hangzhou. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Grand Hyatt Hangzhou

Traveloka (5)
Other sources (395)
8.4
Very Good
From 395 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

9.6

Service and Facilites

8.6

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Traveler Reviews Grand Hyatt Hangzhou

Number of reviews per page
20
40
Top reviews
Jeff
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good location to west lake.
Jordick
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The lighting in the room is too bright. No light dimmer.
WEILIN
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
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Faustina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Mingya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It’s in a very good location and good service!
Yee Kok
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
YAOCHAO
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
Joey
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Huan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

A 5-star facility in the best location in Hangzhou with services that match its class!
simon
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Good
Yanlong
icon-Business and Leisure with Children
Business and Leisure with Children
6.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

It is okay but so so , old
Meigan
icon-Business
Business
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
VINCI
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Verified traveler
10.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

Awesome location and service. Loved it.
Connie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
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Juan
icon-Leisure
Leisure
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Excellent location. Food at restaurant was delicious, massage was great.
shuou
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Tiong Ho Brad
icon-Leisure
Leisure
2.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Bernhard
4.0
/10
Reviewed 269 week(s) ago

Hotels.com verified review

After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
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Marie Luise
icon-Business
Business
6.0
/10
Reviewed 293 week(s) ago

Hotels.com verified review

Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Number of reviews per page
20
40

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Others 4 Grand Hyatt Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.