Amara Sanctuary Resort Sentosa

Clean and friendly hotel. Easy to access Imbiah Station through walk.

The natural heritage feeling and view is there, spacious rooms but the hotel really needs some improvements especially on the paints, the swimming pool area - as it has wooden floors, some of the woods were lose and dangerous for people to walk on. The staff in breakfast place are so friendly but food quality could be better. There should have been 2 towels for hand and floor in the room and cups at least to drink hot drinks. Hope Amara Sanctuary Resort Sentosa would improve on these areas to remain competitive to other newer hotels around in Sentosa. Else it would not justify the price.

Ambience is amazing! But TV, plugs and much more can do better. Amara Sanctuary definitely need stay the vibe of that Amara Sanctuary however a bit of upgrade will boost business another level, trust me!

The stay was awesome. Everything was great. Thanks amara for the great hospitality. Wanted to add another night but no room available.

Do not try using the QR code to book the buggy, it never appears or uses it to lodge a complaint. We can hear at least 2 rooms were blasting music at 11pm until almost 1am. When the room above us was using the rain shower at 12am, it sounds like drilling. It happened the same when we were using it the next day. With all those constant noises, it affected our rest during our stay. If you need any request, as per the concierge counter, we should have call them instead of using the QR code. So what the point of informing us to use it during our check in process. The direct access pool and our room is very low maintained. The floor is dusty, dirty and with stain. Ceiling fan covered with dust. The only good point is the aircon temperature is adjustable and cold.

Access to pool was the best feature. However tiles are dirty. Things have to be changed for it to be worth the price.

Check in was a disaster. Front desk took 30mins to process my booking. I waited from 2.15pm to 2.45pm. Room was only ready at 4pm. Check out time is 12noon. Requested for connecting room but didn't get it. Understand that it ' s on request basis only. Requested for baby tub but was not in the room when we check in. Tried calling front desk. The line will always get through and put on speaker mode but no reply. We can hear everything at the check in counter including confidential information of guests. We can hear that even at 5pm, front desk was telling people room is not ready and giving everyone complimentary drinks vouchers. Fridge in room is not cold and not suitable to keep breastmilk. Family room is located at another locked compound where everytime you need to go in and out, someone need to go to front desk and request to open the gate. As stated before, phone line always go into speaker mode where no one reply but we can hear everything at check in counter. The driver of buggy forgot to pull hand brake and the buggy reversed and almost run over my husband with baby. Service was non existence. At 4pm was told room is ready and they will send luggage to room. Waited an hour, luggage didn't come. We need to feed babies. They honestly told us that they are short of manpower and if we want fast we have to do it ourselves. So my husband became bellboy moving luggage with the hotel trolley. What an experience.

The security one wearing black and another one also in black were very helpful when I arrived with my mum age 75. They offered her a chair to sit while I was waiting to check in at the counter.

Hotel couldn't locate my booking record when I checked in. After showing them the app voucher on my phone, I was assigned to a wrong room type. I had to walk back to reception to ask them to check again, and after much discussion, I was finally assigned the couple room with direct access to the pool. The whole process took more than an hour, and then it started to rain and the rest of the day I was stuck in the room. No point trying to call anyone from the room, be it reception or concierge or even in room dining. No one answer the calls!