Ascott Orchard Singapore

Apartments
Preferred Partner Plus
8.8
/10
Very Good
372 reviews

What Guests Say About Their Stay

Surroundings (6)
Staff Friendliness (6)
Distance To City Center (5)
Accessibility (5)
Much Isworo
8.8
/ 10
One of the most comfortable hotels in Orchard.
Debora K.
9.4
/ 10
Good value at orchard area. Will come back.
Armelia A. P.
9.7
/ 10
Location is prime. Bed is good. Service is good. Everything is good.
halimah halimah
8.5
/ 10
Excellent, lovely place, very strategic
In the Area
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No. 11 Cairnhill Road, Orchard, Singapore, 229724

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Ascott Orchard Singapore is located in area / city Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascott Orchard Singapore

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No. 11 Cairnhill Road, Orchard, Singapore, 229724
Lobby Ascott Orchard Singapore
Lobby 2 Ascott Orchard Singapore

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Ascott Orchard Singapore Rates per Night

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What You Might Like – All About Ascott Orchard Singapore

Ascott Orchard Singapore is a haven of elegance and comfort, offering a premium experience for discerning travellers. This luxurious serviced residence provides a perfect blend of style and convenience, making it an ideal choice for both short and long stays. Guests consistently praise the impeccable service, spacious apartments, and prime location, making it a top choice for

places to stay

in Singapore.

What makes Ascott Orchard Singapore truly special is its commitment to providing a home away from home. Each apartment is meticulously designed with modern amenities and stylish furnishings, ensuring a comfortable and relaxing stay. The

hotel lobby

exudes sophistication, creating a welcoming atmosphere from the moment you arrive. Whether you're travelling for business or leisure, Ascott Orchard Singapore offers an unparalleled experience.

One of the standout features of Ascott Orchard Singapore is its exceptional attention to detail. From the well-equipped kitchenettes to the plush bedding, every aspect of the apartments is designed with guest comfort in mind. The

hotel facilities

, including the swimming pool and fitness centre, provide ample opportunities for relaxation and recreation. Don't just take our word for it; here's what one satisfied guest had to say: Absolutely loved my stay at Ascott Orchard! The service was impeccable, and the apartment was stunning. Highly recommend!

Concept & Design Ascott Orchard Singapore

The

design hotel

concept of Ascott Orchard Singapore is rooted in contemporary elegance and sophistication. The architectural design seamlessly blends modern aesthetics with functional comfort, creating a space that is both visually stunning and incredibly practical. Every detail, from the choice of materials to the layout of the apartments, has been carefully considered to enhance the guest experience.

Inspired by the vibrant energy of Orchard Road, the design of Ascott Orchard Singapore reflects the cosmopolitan nature of its surroundings. The interiors are adorned with sleek lines, neutral colour palettes, and pops of vibrant artwork, creating a sense of understated luxury. The use of natural light and open spaces further enhances the feeling of spaciousness and tranquility. The overall effect is a harmonious blend of style and comfort, making it a truly exceptional

place to stay

.

The

hotel lobby

at Ascott Orchard Singapore is a masterpiece of design, featuring soaring ceilings, elegant furnishings, and a welcoming atmosphere. The space is designed to create a sense of arrival, with comfortable seating areas and attentive staff ready to assist guests. The lobby serves as a central hub, connecting guests to the various amenities and services offered by the hotel. It's a place where guests can relax, socialize, or simply take a moment to appreciate the beauty of their surroundings.

Different Hotel Room Types Available in Ascott Orchard Singapore

Ascott Orchard Singapore offers a variety of

hotel room type

options to cater to the diverse needs of its guests. Understanding the

categories of hotel rooms

available ensures you can select the perfect space for your stay. Each

hotel bedroom type

is designed with comfort and convenience in mind, providing a luxurious home away from home.

  • Studio Apartment:

    Ideal for solo travellers or couples, these apartments offer a comfortable living space with a kitchenette, en-suite bathroom, and a work area. Smoking and non-smoking options are available.
  • One-Bedroom Apartment:

    Perfect for small families or business travellers, these apartments feature a separate bedroom, living area, fully-equipped kitchen, and a bathroom with a bathtub.
  • Two-Bedroom Apartment:

    Designed for larger families or groups, these apartments offer two separate bedrooms, a spacious living area, a fully-equipped kitchen, and two bathrooms.
  • Three-Bedroom Apartment:

    The most luxurious option, these apartments provide ample space for large families or groups, with three separate bedrooms, a large living area, a fully-equipped kitchen, and multiple bathrooms.

Please note that Ascott Orchard Singapore is not a pet-friendly hotel. Additional charges may apply for extra beds or other specific requests. Be sure to check the specific details when making your

room booking

.

Unique Hotel Facilities in Ascott Orchard Singapore

Ascott Orchard Singapore boasts an impressive array of

hotel facilities

designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy some quality time with your family, you'll find everything you need right here. From a refreshing

hotel with pool

to a state-of-the-art fitness centre, there's something for everyone.

  • Swimming Pool:

    Take a dip in the outdoor swimming pool, perfect for a refreshing swim or simply lounging by the water. Open daily from 7:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay in shape with the latest equipment at the fully-equipped fitness centre. Open 24 hours.
  • Residents' Lounge:

    Relax and unwind in the comfortable residents' lounge, offering a selection of books, magazines, and newspapers.
  • Children's Playroom:

    Keep the little ones entertained at the dedicated children's playroom, featuring a variety of toys and games.
  • Business Centre:

    Stay connected and productive at the business centre, offering a range of services including printing, photocopying, and faxing.
  • BBQ Pit:

    Enjoy a delightful outdoor BBQ with family and friends. Reservation required, additional fees may apply.

Please note that some

hotel facilities

may require reservations or incur additional fees. Contact the front desk for more information.

Hotel Buffet or Restaurant/Cafe in Ascott Orchard Singapore

Ascott Orchard Singapore offers a delightful culinary experience with its on-site

hotel restaurant

and

hotel cafe

. Whether you're craving a hearty

hotel buffet

or a light snack, you'll find a variety of options to satisfy your appetite. Indulge in delicious cuisine without ever having to leave the comfort of your hotel.

  • Somerset Cafe:

    Start your day with a delicious breakfast buffet at Somerset Cafe, offering a wide selection of international and local dishes. Price: SGD 35 per person. Open daily from 6:30 AM to 10:30 AM.
  • In-Room Dining:

    Enjoy a meal in the comfort of your own apartment with the convenient in-room dining service. Available 24 hours.

Somerset Cafe is known for its signature dishes, including the Singapore Laksa and the Eggs Benedict. Be sure to try them during your visit!

Easy Access From and To Airport

Getting to and from Changi Airport is a breeze when you stay at Ascott Orchard Singapore. Several convenient transportation options are available, ensuring a smooth and stress-free journey. Whether you prefer a taxi, a

hotel transfer

, or public transport, you'll find a suitable option to suit your needs. Consider the convenience of a direct

transfer from airport to hotel

.

Here are some of the most popular transportation options:

  • Taxi:

    Taxis are readily available at Changi Airport and offer a direct and convenient way to reach Ascott Orchard Singapore. The journey typically takes around 20-30 minutes, depending on traffic.
  • Private Car Transfer:

    Arrange for a private car transfer through the hotel for a more luxurious and personalized experience.
  • MRT:

    Take the MRT from Changi Airport to Orchard Station. From there, it's a short walk to Ascott Orchard Singapore.

Ascott Orchard Singapore offers

hotels with airport shuttle

services. To arrange for a

hotel to airport transfer

, please contact the hotel concierge at least 24 hours in advance. Booking steps include providing your flight details and estimated arrival time.

Nearby MRT Station & Bus Stops

Ascott Orchard Singapore is conveniently located near several

nearby MRT station

and

nearby bus station

options, making it easy to explore the city. Public transport is a great way to get around Singapore, offering an affordable and efficient way to reach various attractions and landmarks. Knowing the

nearby MRT station

and

station bus near me

options can greatly enhance your travel experience.

  • Orchard MRT Station (NS22):

    Located approximately 5 minutes walk from the hotel. This station is on the North-South Line.
  • Somerset MRT Station (NS23):

    Located approximately 10 minutes walk from the hotel. This station is also on the North-South Line.
  • Bus Stop B09038 (Orchard Plaza):

    Located right outside the hotel. Several bus routes serve this stop, including 36, 77, 124, 128, 143, 162, 167, 174, 190, 518, 518A, 587, 590, 598, 972M.

To use public transport, you can purchase a Singapore Tourist Pass, which offers unlimited travel on buses and trains. Alternatively, you can use an EZ-Link card or simply pay with your contactless credit card. EZ-Link cards can be purchased at any MRT station.

Nearby Attractions or Landmarks for Families

Ascott Orchard Singapore is surrounded by a plethora of

nearby attractions

and landmarks, making it an ideal base for exploring the city. Whether you're travelling with family or friends, you'll find plenty of

nearby activities

and

nearby places to go

. Discover the best

nearby sightseeing places

and create unforgettable memories.

  • Gardens by the Bay:

    A stunning horticultural attraction featuring Supertrees, themed gardens, and the Cloud Forest. Distance: Approximately 5 km. Entry Price: SGD 28 (Cloud Forest and Flower Dome).
  • Universal Studios Singapore:

    A thrilling theme park with rides, shows, and attractions based on popular movies and TV shows. Distance: Approximately 7 km. Entry Price: SGD 82.
  • S.E.A Aquarium:

    Discover a fascinating underwater world at the S.E.A Aquarium, home to thousands of marine animals. Distance: Approximately 7 km. Entry Price: SGD 41.
  • Singapore Zoo:

    Get up close and personal with animals from around the world at the Singapore Zoo. Distance: Approximately 20 km. Entry Price: SGD 48.
  • National Museum of Singapore:

    Explore the rich history and culture of Singapore at the National Museum of Singapore. Distance: Approximately 3 km. Entry Price: SGD 15.

Looking for more fun? See Traveloka’s best deals on Things To Do in Singapore!

Where to eat near Ascott Orchard Singapore (Orchard)

Ascott Orchard Singapore's prime location means you're spoiled for choice when it comes to dining options. From trendy cafes to authentic local street food, there's something to satisfy every palate. Explore the diverse culinary scene and discover your new favourite spot. Whether you're looking for a quick bite or a leisurely meal, you'll find it all just steps away.

  • Cafes/Restaurants:

    • Wild Honey (Mandarin Gallery):

      Known for its delicious all-day breakfast and brunch options.
    • PS.Cafe (Palais Renaissance):

      A popular spot for its stylish ambiance and delectable cakes and pastries.
    • L'Entrecôte The Steak & Fries Bistro (Claymore Connect):

      A classic French bistro serving up mouthwatering steak and fries.
  • Local Street Food:

    • Kaya Toast:

      A traditional Singaporean breakfast of toasted bread with kaya jam and butter.
    • Satay:

      Grilled skewers of marinated meat served with peanut sauce.
    • Hainanese Chicken Rice:

      Tender poached chicken served with fragrant rice cooked in chicken broth.
    • Laksa:

      A spicy coconut curry noodle soup.
    • Char Kway Teow:

      Stir-fried noodles with prawns, cockles, and Chinese sausage.

Shopping places near Ascott Orchard Singapore (Orchard)

Ascott Orchard Singapore is a shopper's paradise, surrounded by some of the city's most iconic shopping destinations. From luxury boutiques to department stores, you'll find everything you need just steps away. Indulge in some retail therapy and discover the latest fashion trends. Whether you're looking for high-end brands or unique souvenirs, Orchard Road has it all.

  • ION Orchard:

    A luxury shopping mall featuring a wide range of international brands and designer boutiques.
  • Takashimaya Shopping Centre:

    A Japanese department store offering a curated selection of fashion, beauty, and home goods.
  • Paragon Shopping Centre:

    A high-end shopping mall with a focus on luxury fashion and lifestyle brands.

Other Accommodations Near Ascott Orchard Singapore

If Ascott Orchard Singapore is fully booked or you're looking for alternative

accommodation

options, there are several other excellent hotels in the area. From luxurious

five star hotels near me

to

affordable hotels nearby

, you'll find a range of choices to suit your budget and preferences. Explore the various options and find the perfect

place to stay

for your trip.

  • Luxury/5–6 Star Hotels Nearby:

    • Shangri-La Hotel, Singapore:

      A luxurious hotel with stunning gardens and world-class amenities.
    • The St. Regis Singapore:

      An elegant hotel offering impeccable service and sophisticated accommodations.
    • Four Seasons Hotel Singapore:

      A refined hotel with a focus on personalized service and luxurious comfort.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Singapore!

  • Four-Star Hotels Nearby:

    • Orchard Hotel Singapore:

      A stylish hotel with a convenient location and modern amenities.
    • Grand Park Orchard:

      A contemporary hotel with a rooftop pool and stunning city views.
    • Holiday Inn Singapore Orchard City Centre:

      A comfortable hotel with a range of facilities and services.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Singapore!

  • Three-Star Hotels Nearby:

    • Hotel Grand Central:

      A budget-friendly hotel with a central location and comfortable rooms.
    • YMCA Orchard:

      A simple and affordable hotel with basic amenities.
    • Value Hotel Thomson:

      A value-for-money hotel located a short distance from Orchard Road.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Singapore!

Conclusion

Ascott Orchard Singapore offers a truly exceptional experience, combining luxurious accommodations with a prime location in the heart of Orchard Road. Whether you're travelling for business or leisure, you'll find everything you need for a comfortable and memorable stay. From the stylish apartments to the impressive array of

hotel facilities

, Ascott Orchard Singapore is the perfect choice for discerning travellers.

Don't miss out on the opportunity to experience the best of Singapore.

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your stay at Ascott Orchard Singapore through Traveloka and enjoy exclusive deals and discounts. Discover the convenience and affordability of booking your

accommodation

online. Start planning your dream vacation today! Check out book cheap hotels in Singapore and find cheap hotels nearby.

All facilities in Ascott Orchard Singapore

Fitness Center Ascott Orchard Singapore
Fitness Center
Common Space Ascott Orchard Singapore
Common Space
Lobby Ascott Orchard Singapore
Lobby
Accommodation Services Ascott Orchard Singapore
Accommodation Services
Exterior Ascott Orchard Singapore
Exterior

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool

Kids and Pets

  • CRIBS
  • Highchairs

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Parking with surcharge

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascott Orchard Singapore

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

General Check-in Instructions

We are going cashless! In order to enhance your guest experience, please note that we will only be accepting the following payment methods: Credit card, debit card, secured online payment, mobile payment, and electronic bank transfer.
Housekeeping is only available from Mondays to Saturdays.
Physical IDs or passports are required for hotel check-ins in accordance with the National Registration Regulations (NRR).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Available rooms at Ascott Orchard Singapore
220
Number of floors in Ascott Orchard Singapore
20
Another facilities in Ascott Orchard Singapore
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Ascott Orchard Singapore

Is Ascott Orchard Singapore parking free for hotel guests, and do you offer valet parking services?
Parking at Ascott Orchard Singapore is not free for hotel guests. We do, however, offer valet parking services for your convenience. Please enquire at reception for details on pricing and availability for both hotel parking and valet parking.
Does Ascott Orchard Singapore offer hotel smoking rooms or designated smoking areas for guests?
Ascott Orchard Singapore is a non-smoking property. They do not offer hotel smoking rooms or designated smoking areas for guests. Smoking is prohibited within the building. If you require a smoking facility, you'll need to find alternative accommodation or use designated public smoking areas outside the property.
Does Ascott Orchard Singapore offer free hotel Wi-Fi for guests during their stay?
Yes, Ascott Orchard Singapore provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues, don't hesitate to contact reception for assistance with your hotel wifi access.
Where is the nearest MRT station or bus stops nearby Ascott Orchard Singapore? What are the top visitor attractions near the hotel?
The nearest MRT station to Ascott Orchard Singapore is Orchard station, a very convenient nearby MRT station on the North-South line. Several bus stops are also located very close by. For visitor attractions, you'll find Orchard Road's shopping and dining options right on your doorstep, along with the National Museum of Singapore and the Singapore Botanic Gardens within easy reach. Plenty of things to do nearby!
Is Ascott Orchard Singapore a pet friendly hotel?
I'm afraid Ascott Orchard Singapore isn't a pet-friendly hotel. Their policy doesn't currently allow pets, so unfortunately, you won't be able to bring your furry friend along. If you're searching for pet-friendly hotel options in Singapore, you might have better luck looking at other animal-friendly hotels in the area. I recommend checking their website or contacting them directly to confirm their pet policy before booking.
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More Reviews from Other Guests in Ascott Orchard Singapore

Traveloka (372)
Other sources (329)
8.8
Very Good
From 372 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.3

Location

9.2

Service and Facilites

8.8

People often mention about Ascott Orchard Singapore
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Distance to City Center (3)
Surroundings (3)
Accessibility (3)
Family Friendly (3)
Staff Friendliness (3)
Wifi (3)
Ambiance (3)
Bedroom (3)
Bathroom (3)
Room Space (2)
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Traveler Reviews Ascott Orchard Singapore

Number of reviews per page
20
40
Customer reviews
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good place, all staff so kind and top service.
2 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear M***a, -- Greetings! Thank you for taking the time to review your recent stay at Ascott Orchard Singapore. --- All of us are delighted you had a wonderful stay with us, and you liked the ambiance of our centrally located serviced residence. -- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! – All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! – It has truly been our great pleasure and privilege to have been of service to you, and we sincerely hope Ascott Orchard remains as your choice serviced residence in our city-state. -- We look forward to welcoming back and serving you again soon. – We are at your service, and we wish you well. --- Kind regards, -- The management of Ascott Orchard Singapore
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The staffs are very friendly and the location is an inch away from the middle of the main Orchard attractions, cafes and shops. It has sky bridge to Paragon shopping mall. Definitely a very recommended hotel to stay in Singapore.
Find this review helpful?
Accommodation's Reply
24 Apr 2025
Dear M***d, -- Greetings! -- Thank you very much for your kind words and for sharing your wonderful experience at Ascott Orchard Singapore. -- We are truly delighted to know that you enjoyed our serviced residence's central location, just steps away from the heart of Orchard Road’s vibrant shopping, dining, and entertainment scene. It is great to hear that you found the direct access to Paragon Shopping Mall via our sky bridge to be convenient and that our team’s friendliness left a positive impression on your stay. -- Your generous recommendation means a great deal to us. We sincerely look forward to welcoming you back for another memorable experience. -- We are at your service and we wish you well. -- Kind regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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2 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings! – Thank you for taking the time to share your feedback. – We are delighted to hear that you enjoyed your stay at Ascott Orchard Singapore. -- Your positive comments are greatly appreciated, and it is wonderful to know that we were able to meet your expectations. – We strive to provide our guests with a memorable and comfortable experience, and your feedback encourages us to continue delivering excellent service. – We look forward to welcoming you back in the future for another enjoyable stay. – We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
Read More
Find this review helpful?
Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings from Ascott Orchard Singapore! Thank you for taking the time to review your experience at our serviced rsidence. -- All of us are delighted you enjoyed your stay with us, and you like the ambiance and cleanliness of our suites and facilities. -- We are thrilled to learn you find our location at the fringe of Singapore’s main shopping belt and Masjid Al-Falah convenient and ideal for your trip to our city-state. – We sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a contribution to the success of your stay with us. Thank you for fuelling everyone’s passion to serve! – All of us have truly enjoyed being of service to you, and we sincerely hope Ascott Orchard will now be your choice serviced residence in Singapore. – We look forward to welcoming you back. -- We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
khariza
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Very comfortable, clean and complete
Find this review helpful?
Accommodation's Reply
02 Feb 2025
Dear Kharisa, -- Greetings! – Thank you for choosing Ascott Orchard Singapore and for taking the time to review your experience staying at our serviced residence. -- We are delighted you and your lovely family had a fabulous stay with us, and you the ambiance our suites and facilities. – All of us have truly enjoyed being of service to you and your lovely family, and we sincerely hope Ascott Orchard remains as your choice serviced residence in Singapore. -- We earnestly look forward to welcoming you and your family back soon. --- We are at your service, and we wish all of you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
Clean comfortable rooms. Strategic location.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Jul 2024
Dear S***a, -- Greetings! -- Thank you for choosing our centrally located serviced residence for your recent holiday in our city-state. --- We are delighted you had a fabulous stay with us, and you like our serviced residence’s location at the fringe of Singapore’s main shopping belt. – All of us have truly enjoyed being of service to you and we sincerely hope Ascott Orchard remains as your choice accommodation whenever you are back in Singapore. -- We earnestly look forward to welcoming you back soon. --- We are at your service, and we wish you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
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Andre A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 77 week(s) ago
Room is small especially Toilet was always humid lots of water.
Find this review helpful?
Accommodation's Reply
25 Jan 2024
Dear Andre Abdi, Greetings. Thank you for taking the time to review your recent overnight stay at our serviced residence and for letting us know you and your lovely wife had a pleasant stay with us. -- With regard to your feedback about the size of the 30sqm Murano suite you booked for your stay, please allow us to share that we have a suite inventory of 9 suite types of varying sizes which includes our dual-key 3-bedrooms Premier suite as we wish to cater to the individual stay requirements of our guests. We seek your kind understanding in this matter. -- All of us have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. -- Thank you for your valued support. -- Kind regards, The management of Ascott Orchard Singapore
Dian Pramana Putra Damanik
icon-origin-TRAVELOKA
9.4
/10
Reviewed 91 week(s) ago
Every time in Singapore colleagues always stay here, the service is very friendly, close to the shopping area.
1 people find it helpful
Accommodation's Reply
25 Oct 2023
Dear Dian Pramana Putra Damanik, Greetings from your friendly team at Ascott Orchard and welcome back! Thank you for your valued support for our premier-luxe serviced residence and for your heartwarming feedback. We are delighted you had another wonderful stay with us . We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road with proximity to many eateries and shopping malls convenient. – We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- All of us truly hope our serviced residence will always remain as your choice accommodation whenever your travels bring you back to our city-state. If there is anything we can assist you with your futures stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. -- As always, all of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. – Kind regards, The management of Ascott Orchard Singapore
Liem Siok Hoen
icon-origin-TRAVELOKA
9.4
/10
Reviewed 116 week(s) ago
Near to mount elizabeth hospital, strategically located in the heart of orchads rd.
Find this review helpful?
Accommodation's Reply
24 Apr 2023
Dear Liem Siok Hoen, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state and for taking time to review your 3 nights stay with us. We are delighted you and your lovely family had an enjoyable and comfortable 2 nights stay with us.. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- With your experience at our serviced residence, all of us truly hope you will now make Ascott Orchard your choice accommodation whenever your travels bring you and your family back to our city-state, and you will also recommend us to your family and friends back home. --- All of us have truly enjoyed being of service to you and your family, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. Thank you for your valued support. --- Kind regards, The management of Ascott Orchard Singapore
Kenzo
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8.0
/10
Reviewed 120 week(s) ago
A very strategic hotel, complete facilities, close to everywhere, especially to Orchard, just a 5 minute walk at the Orcahd Road location. One day definitely stay again. Highly recommend.
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3 people find it helpful
Accommodation's Reply
29 Mar 2023
Dear Katam Wiragung, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state nd for taking time to review your 3 nights stay with us. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance and cleanliness of our suites and facilities. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- It brings us much joy to learn you shall be returning to stay with us and we are truly grateful for your valued support. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
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hermawan h. s.
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9.4
/10
Reviewed 122 week(s) ago
Lokasi yang tepat, dekat Orchard, ada jalan tembusan dari lantai 4 langsung ke Paragon Mall dan juga ke Mesjid Alfalah
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Accommodation's Reply
21 Mar 2023
Dear Hermawan Herjuno Sugondho, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you and your lovely wife had an enjoyable and comfortable 3 nights stay with us. We are indeed heartened to learn you find the link-bridge connecting our residence to Paragon convenient and having Masjid Al-Falah next to our residence an added value to your stay with us. With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever you are back in Singapore and that you will recommend us to your family and friends. Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife. We earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish both of you well. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Gita S. S.
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9.7
/10
Reviewed 139 week(s) ago
Clean and sleek room, helpful staffs, generous hotel. Will be back for sure ❤.
1 people find it helpful
Accommodation's Reply
17 Nov 2022
Dear Gita, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our strategically located serviced residence for your recent visit to our city-state. We are delighted you had a great stay with us, and you are impressed with the décor and ambiance of our exclusive Fendi decorated Murano Suite. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. At Ascott Orchard, each guest’s stay experience is very important to all of us, and we shall always endeavor to walk the extra mile to ensure our guests’ stay requirements and satisfaction are well taken care of. We are truly grateful and heartened to learn you shall be returning to stay with us again and we shall do all possible to be deserving of your valued support. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your trust. Kind regards, The management of Ascott Orchard Singapore
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Lianto W. V.
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9.7
/10
Reviewed 140 week(s) ago
Clean Hotel. Great location. Perfect for business trip.
2 people find it helpful
Accommodation's Reply
08 Nov 2022
Dear Lianto, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence and for taking time to review your recent 2-nights stay with us serviced residence. We are delighted you had a great stay with us, and you find our strategic location at the fringe of bustling Orchard Road convenient. We are indeed thrilled to learn you are impressed with the cleanliness and ambiance of our suites and facilities. With your recent stay experience at our serviced residence, all of us truly hope Ascott Orchard will now be your choice lodging whenever your travels bring you back to our city-state and you will also recommend us to your family and friends back home. If there is anything we may assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance. Thank you for giving us the great pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service ,and we wish you well. Kind regards, The management of Ascott Orchard Singapore
ANDY C. Y. H.
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5.8
/10
Reviewed 173 week(s) ago
The hotel was nice and beautiful. But was greeted with a insect on my bed when I check in. When approach staff. Instead of changing room, they sending someone up to clean. Was kind of shock with the service recovery. A high end hotel with a insect.
1 people find it helpful
Accommodation's Reply
31 Mar 2022
Dear Andy, Greetings. We deeply regret to learn you have been very dissatisfied with the service extended by our team and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere wish our team provides professional and helpful service always. We truly appreciate your feedback and following your feedback, we would like to assure you our Guest Service management team shall be investigating, and we shall focus our efforts in the areas we lack, in addition to counselling our team member concerned. All of us truly hope you will give us an opportunity to recover your lackluster experience and allow us to change your impression of our service. Kind regards, The management of Ascott Orchard Singapore
ROZAIME B. M.
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10.0
/10
Reviewed 174 week(s) ago
The room really clean and up to my standard. Love the environment and atmosphere. Even the staff are helpful even they go beyond their duties. Well recommendedfor all type of people business, personal or family staycatiion if planning located near orchard area.
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Accommodation's Reply
22 Mar 2022
Dear Rozaime, Greetings from Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. All of us are also truly grateful for your high recommendation for our serviced residence This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. Thank you for making us feel valued too! With your recent experience staying with us, all of us sincerely hope Ascott Orchard be your choice lodging whenever you like a short respite from your busy schedule. It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
Lim Ren Jie Leon
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6.7
/10
Reviewed 184 week(s) ago
The floor were dirty and wasn't carpeted. TV was small and remote was spoil. The room has a sound bar which was unique. The toilet was very clean, perfect flow of water. Water was hot enough and it doesn't spray around that wet the whole area. But the toilet windows were translucent so might be quite uncomfortable.
1 people find it helpful
Accommodation's Reply
17 Jan 2022
Dear Lim, Greetings. Thank you for taking time to share your valuable feedback. We deeply regret to learn your lovely family and you did not fully enjoy your stay with us and we sincerely apologise for the disappointment, inconvenience and discomfort by the cleanliness of the floor in the 6th level Studio Premier suite assigned for your stay. Please be assured we have taken note of your feedback and our housekeeping management team shall be investigating and carrying out the needed corrective works. With regard to your feedback on the glass window in our suites, please allow us to share that a one-way privacy film is applied on the windows of our property. We sincerely hope the detractions in your recent stay with us will not prevent you from staying with us again as we truly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, The management of Ascott Orchard Singapore
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Jodie W.
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9.7
/10
Reviewed 186 week(s) ago
Beautiful room, good facilities (swimming pool and gym open to fully vaccinated guests), great service (especially concierge and check in). We enjoyed having the bathrobes to wear during our stay. The bathtub was spacious. Very enjoyable experience!
1 people find it helpful
Accommodation's Reply
17 Jan 2022
Dear Jodie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your experience staying with us. All of us are delighted you had a great stay with us, and you like the décor and ambiance of our suites and facilities.. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for making feel valued! It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Linsay T.
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9.1
/10
Reviewed 192 week(s) ago
Centrally located, and my go to staycation option! Pleasant ambience & spacious in the room. Comes with a kitchen & washer which is useful for me!. Food options were endless ard the vicinity, and the vongole at the kith cafe is my favorite.
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Nicole Y.
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9.7
/10
Reviewed 194 week(s) ago
Perfect experience, nothing to complain and everything was beyond satisfactory and beyond what I expected. Had such a good time with my partner, staff were friendly and helpful, room was clean, big and very well designed. Best experience I've had, my new go-to place for sure! Definitely will recommend!
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Marcus G. N. Z. J.
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9.4
/10
Reviewed 195 week(s) ago
Have got to commend the concierge! Appreciate their politeless and effort to get the lift for guests when guests return to the hotel.
1 people find it helpful
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