Imagine that travel can be worry-free
With full protection from our travel insurance, worry-free travel is no longer a dream. Together with our insurance partner, we have got you covered for any problem you may encounter during your trip, from delays, cancellations, baggage loss or damage, to accidents.
Checking in your baggage allows for more comfort and freedom during your trip, especially at the airport. Unfortunately, there’s always a possibility that your baggage could be lost or damaged. But with Baggage Protection, your checked baggage will be well-protected from the moment you left them at the check-in counter, to when you pick them up at your destination.
Together with PT Chubb General Insurance Indonesia, we bring you CHUBB Baggage Protection. Designed to provide maximum protection for your checked baggage, CHUBB offers two types of plans based on your flight route.
The cost of Baggage Protection may vary, depending on your flight. You can see the exact price of the insurance in the Booking Form.
Benefit | Domestic Plan | International Plan | |
---|---|---|---|
Specific Airlines | Other Airlines | All Airlines | |
Loss and/or Damage of Checked Baggage | Specific Airlines | Other Airlines | All Airlines |
Please keep in mind that not all checked baggage items are covered under CHUBB Baggage Protection. See the full list of excluded items in Coverage.
Meanwhile, the full terms and conditions of the insurance are set out in CHUBB Baggage Protection Policy.
CHUBB Baggage Protection entails a coverage of up to Rp20.000.000 for loss and/or damage of your checked baggage, including the personal items inside. Coverage begins when you check your baggage at the airline check-in counter at the airport, and ends when you pick them up at your destination.
The details of the coverage are as follows:
Incident | Coverage Amount |
---|---|
Baggage loss or damage (irreparable) |
up to Rp5.000.000 per item or set of items |
Baggage damage (repairable) | up to Rp1.000.000 |
CHUBB Baggage Protection coverage does not include the following items:
CHUBB Baggage Protection coverage does not include the following items:
The terms and conditions of CHUBB Baggage Protection are as follows:
Insurance claim can be submitted online, or through email or posted mail. To submit your insurance claim, please follow the steps below.
Category | Required Documents |
---|---|
Loss and/or Damage of Checked Baggage |
|
Should you need further information concerning your claim, please contact CHUBB:
CHUBB Square 6th floor
Jl. MH Thamrin No. 10 Jakarta 10230
Phone: +62-21-1500-257
Email: travel.id@chubb.com
Find the answers to your questions about Baggage Protection here!
What is Baggage Protection?
Baggage Protection is a product from PT Chubb General Insurance Indonesia that is specially designed to protect the checked baggage of Traveloka customers.
Who can purchase Baggage Protection?
Travel Insurance is currently only available for Indonesian residents who purchase flight tickets on Traveloka Indonesia website or mobile application.
How much does Baggage Protection cost?
It depends on the flight you purchase. You can see the exact price of the insurance in the Booking Form.
What does Baggage Protection cover?
Please refer to Plans & Benefits.
I booked flights on Traveloka, but forgot to buy Baggage Protection. Can I add it to my booking?
We are sorry, but adding Baggage Protection to a completed booking is not possible.
I need to cancel my trip. Will I get a refund for my insurance?
We are sorry, but Baggage Protection cannot be canceled or refunded once payment is made.
How do I submit a claim?
Please refer to How to Claim.
Is there a time limit for submitting a claim?
Claims must be submitted within 30 days from the date of incident.
How long does it take to process a claim?
Claims will be processed within 14 days after the complete documents have been received by CHUBB.
If you have any inquiries, do not hesitate to contact Chubb Malaysia.
Chubb Assistance | Emergency Hotline
(60)3 7628 3703
Chubb Insurance Malaysia Berhad (9827-A)
Wisma Chubb
38 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Phone: 1 800 88 2846 (within Malaysia) or +603 2058 3000 (outside Malaysia)
Email: Travel.MY@chubb.com
Monday to Friday: 8:30 AM to 5:15 PM
Start your search by filling in the flight details. Search and choose the best flight for you.
Fill in your booking details, then scroll down and tick on the Baggage Protection check box.
Proceed to the payment page. The insurance price will already be included in the total price.
Once your booking is complete, the insurance policy will be sent to your email.