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Help Center - Airport Transfer

Airport Transfer Info

General Information

About Airport Transfer
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About Airport Transfer
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Search and Book

How long in advance should I book an airport transfer?
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I could not find my home address in the search box. How do I fill in my address as the pick-up or drop-off point?
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Why could I not conduct an airport train search for more than 10 passengers?
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If I travel with a child and an infant, do they count as regular passengers?
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Airport Transfer Policies

Passenger & Baggage Capacity
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Passenger Drop-off Policy
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Airport Transfer Booking

How to Book Airport Transfer
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What’s Included and Not Included in the Airport Transfer Price
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How to Set the Direction of the Trip
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No Cars Available During Search
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Location Not Found During Search
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Passenger & Baggage Capacity
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Special Request

How to Make a Special Request
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Booking Confirmation

Booking Confirmation from the Provider and Driver
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Refund and Reschedule

How to Refund an Airport Transfer Booking
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How to Refund Airport Transfer Bookings
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How to Reschedule Airport Transfer Bookings
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Golden Bird

General Information

What is the difference between Standard and Premium classes?
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What types of vehicle are offered in Premium class?
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Are the prices displayed on the search results for Golden Bird vehicles the fare that I have to pay?
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Why should I provide my flight number?
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When will I receive the pick-up details (e.g. vehicle license plate, driver’s name and contact details)?
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I could not contact the driver. What should I do?
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I have booked a Golden Bird car to pick me up at the airport. Where should I wait for the driver?
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Cancellation, Refund & Change

Can I change my drop-off point?
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When should I cancel my Golden Bird bookings for tickets that are refundable?
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I would like to cancel my Golden Bird booking less than two (2) hours before departure time. What should I do?
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Jakarta Airport Connection

General Information

Am I guaranteed to get a seat when I book a ride with Big Bird JAC via Traveloka?
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Can I select my Big Bird JAC seat?
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Cancellation, Refund & Change

Can I change my departure point when traveling with Big Bird JAC to the airport?
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Can I change my drop-off point when traveling with a Big Bird JAC from the airport?
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Can I cancel or reschedule my Big Bird JAC booking?
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KLIA Ekspres

General Information

KLIA Ekspres
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Printing/Exchanging E-ticket
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Seat Number
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Departure Schedule
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Round-trip Ticket Validity Period
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Child Ticket
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QR Code Can’t be Scanned
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Entering the Gate for Booking with Multiple Passengers
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Contacting KLIA Ekspres
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Cancellation, Refund and Reschedule

Ticket Refund and Reschedule
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