Mercure Hunter Valley Gardens

Excellent location to discover Hunter Valley. Spacious rooms, very clean and plenty of parking space. Excellent facilities including excess to a good gym. Particularly enjoyed the pool and hot tub.

Nice location, older hotel. No problems

There was an issue on check in that I had only booked one room when I had booked two. It was seemingly a fault from the last minute website not feeding through to the hotel. The woman at reception was not overly helpful and just kept saying she only had one room booking despite me showing evidence I booked two and my bank transaction showing I had for two rooms. I had to ask if there was a second room, which there was but then I was going to be charged again for the room. The manager stepped in to help and said she would fix it as she could see I had booked and paid for two rooms. After this, everything was good. Lovely food and great service from the restaurant. The room was spacious and comfortable and a lovely pool.

Good

We liked our stayed at hotel. The hotel is situated in Hunter Valley Gardens with lot of wineries at a close by distance. Christmas lights spectacular is at walking distance and enjoyed the walk at night. Overall experience was good.

Lovely room, really enjoyed the spa

We had a great time with the staff making our time here memorable special mention to Big W

It was very reasonably priced for the value you received

The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated

Loved it

Easy access to surrounding area. The staff wasn't very helpful.

The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub. The service on the other hand is less than desirable. Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed" They did offer to do it now but didn't really insist when I said it'll be fine. The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor. The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery. We can recommend the place but hopefully we get more professional staff during your stay.

Room were spaces, clean and the location was good

Everything was excellent, this contributed to our trip and made all our worries go away.

Rooms not clean. Phone to reception does not work.

Well located for our needs. The staff were friendly especially Geoff the young barman, waiter and everything in between. He was always smiling and went out of his way to accommodate us. The Resturant was lovely and food delicious. Some evening entertainment like a musician and the candles lit in the library would showcase this hotel. Will definitely return.

Only problem is the dirt in the spaces that you can’t see, behind the bed, years of dust ( somebody’s skin flakes, I assume 😳)

Central location to wineries etc., was just what we wanted.

The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre... I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something. On that basis, I'll never go there again nor recommend it. Regards Nigel Davis 0433665501

room 402 bathroom ceiling very dirty. both shower heads badly need cleaning