The Ridge Apartment Hotel

Clean, spacious and a much easier walk down to the CBD than I expected

Where do I start, called to let Reception know We would be arriving after five for check in to organise late check in. Was transferred to another one of the staff and he answered the phone with "Hey", no professional Hello this is ... I then went on to explain ŵ we were caught in traffic abd would be arriving after five, mind you this is 3:45pm. The young man says that's okay you have to five and that was the end of the phone call, no options provided to me. I had ring the day proud to confirm a parking space and pay for that for three days. When we arrived there is nowhere to park so I had to park illegally up the road and ring again to be out through to the after hours reception. She was helpful and during our discussion she requested my card number to put a holding amout on it for any damage to the unit during our stay. I was annoyed at this stage as I had contacted the hotel now than once since making my booking and they could of discussed this the day prior when paying for the parking. Just another additional charge on my card. Our room was easily located as was our park. When we entered our room it smelt like sewerage and a window was opened. I went around and noted any damage. The hand basin sink took ages to drain, the cover for the floor waste in the kitchen was missing, hence the smell. Pubic hair on our sheets and done stain that looked like mould. The ceiling in the bathroom had open edges. Cracks in the ceiling, floor not clean. Very poor standard

There is no pram/wheelchair access, if I known this place is only accessible by stairs..I would have cancle the booking. The room was also so dusty, thick dust everywhere and the shower was horrible.

The curtains and blinds in the room made itvery dark which was fabulous for sleeping. Only 1 light worked in the bathroom which was tricky. There was only 1 saucepan and the lid didnt fit so cooking was difficult. The location was perfect for where we needed to get to. Front desk staff were very polite and very helpful.

Staff is friendly. Kitchen cook top is modern and easy to use except the kettle is a bit worn out inside the kettle bottom. Mattress is comfortable.

The property looked old . There were nails sticking out of the wall, causing hazard especially in the kitchen area of the room that i was in .Less air ventilation The Common room was always hot and muggy with stuffy smell, the garage was worse . The hall way through the corridor was very stuffy and smelly as well with less air ventilation too.Overall is was poor.

Picture on the website are probably enhanced and from 20 years ago. Facility, rooms, decor is falling apart and is in dear need of repair! Not clean!

The pool room was pretty cool

We often come to Ridge as it is an affordable comfy apartment that’s close to the city. However, it ain’t for the weak willed as walking from the city is a pain in summer. Our apartment was great. Aircon worked and the space was enough for two people. The only thing that needed fixing was the Stovetop light. It did not turn on so we left the bathroom door ajar for some light.

The 2 bedroom apartment is big and very convenient. The reception was nice and helpful processing early check-in for us

"Absolutely Outstanding Stay! Ridge Apartments Hotel exceeded all expectations during my stay. The location is unbeatable, offering easy access to key attractions while still maintaining a peaceful and relaxed vibe. The rooms were impeccably clean, modern, and well-equipped, making it feel like a home away from home. The staff were incredibly welcoming and attentive, always going the extra mile to ensure a comfortable experience. The amenities, including the pool and fitness area, were top-notch and well-maintained. I was particularly impressed with the stunning views from the balcony – a perfect way to start or end the day. Whether you're traveling for business or leisure, Ridge Apartments Hotel is a fantastic choice. Highly recommended, and I’ll definitely be back!"

As described, very nice property. Staying again soon.

Suited my needs.

As stated elsewhere the rooms are tired but clean, the aircons cold, beds comfy and who wants to stay in the room all day? The pool area, gym and common room are clean bright and airy. Good place to stay for 2 or 3 days.

Room was outdated, in poor condition,

I like the place is good for holidays

The property needs a makeover and new furniture and gym equipment

It was great that we got upgraded but the room was run down and old. Furniture is falling apart and the bathrooms need a make over. Mould in a few places.

The after hours check in was an absolute nightmare. The after hours number wouldn’t connect, I had to call through to the emergency line after a few attempts. The car parking was poorly explained, thankfully eventually someone helpful allowed us to park in the staff parking. The apartment itself was not worth half of what I paid for it. There was plenty of damage throughout, the furnishing reminded me of a student accommodation and the windows and doors are paper thin. I must however make a special mention to the lovely bloke who did one checkout, he was very apologetic and understanding.

Property description did not match its reality.