Hotel Mercure Wien Zentrum

Friendly staff, great location, free minibar containing soft drinks and water.

Excellent location. Surprisingly quiet considering that it's close to everything. Great room, comfortable bed but room was on the smaller side (as expected in Europe). Shower was good with a rain shower head. Clean room, nice service. Stayed over new year's and housekeeping gave us chocolates and prosecco for new year's eve, which was a nice touch. No iron in the room, you have to access it in another floor, which was a little inconvenient. Lots of shopping and restaurant options around. About 5 minutes walk to Stephansplatz. Close to metro stations, very convenient. Overall, excellent hotel and would stay again.

Good location, everything else is super small

The Mercury Zentrum is well positioned to launch a myriad of tourist activities, including Christmas markets, museums, music concerts, and culinary adventures.

The staff was helpfull and caring about my confort. I had a bad experience with a taxi driver from the airport who dropped me to the wrong hotel and asking for cash instead of credit card. When I left 4 days later The hotel paid my taxi to the train station. Thank you so much!

Great location

Excellent service

The area is good, walk 5 mins to great area of Stephenplatz. Room is small but adequate size for location however no shelves to put clothes. New decor and lovely bathroom but carpet looks old. No secure WiFi and very spotty coverage in room. Expensive bar and restaurant compared to others. Overall fine for price we paid - nothing majorly wrong.

Small room, dirty stained carpet, poor quality bedding, damaged shower head (split pipe), mould in shower.

Fairly central location, located on a quiet street just off the main drag. Fairly old lifts, but otherwise nicely presented and comfortable enough.

A very nice hotel. Good location and excellent staff.

Location - Excellent - Very close to the city centre Staff - Friendly - Apart from checkout (paid no attention to the response of ‘how was your stay’, followed by head shaking and grinning as if our feedback was worthless). Maintenance of Building - Incredibly Poor (lift broken, air con broken, beds awful, heating broken, paper thin walls and doors). The location was fantastic, but for the price paid, we expected better, prepare for some sleepless nights!

The staff in the hotel and the restaurant were very helpful and friendly. The breakfast was great! And the food in the restaurant was excellent.

Great central location, yet on a quiet, safe backstreet. Modern hotel with comfy beds. Ideal for a City break.

Good location. Clean, efficient and friendly hotel. Room was a decent size with good facilities.

Great location, very smooth check in, didn’t eat there but looked nice. Very quiet perfect little stay

Had an amazing stay and we’re surprised to receive a free city guided walking tour voucher from The hotel. The guide was excellent . Did really enjoy every minute of it.

The reception staff were very kind and professional and the hotel is in a great location and very clean. We asked for two rollaway beds in each of our rooms. They did supply them without a problem but both of them were of such terrible quality, it was impossible to sleep. One of them was actually a foldout chair. It was awful and my children were exhausted after two nights of not sleeping. It's is unfair to sell rooms with that feature when they are of such poor quality. The bathrooms are tiny and there isn't enough room for toiletries.

Good

Great stay, very quiet room although very central location. Also, the humidity in the room was very low and it was quite stuffy which made it a lil uncomfortable to sleep. But overall it was a good stay