When I checked in, the gym and health facilities were planned for 3 days maintenance. This information was not communicated to me until it happens. The mattress was good and cause some back pain tp me However, the staff is very friendly and they try to help as much as they can

Need to improve their staff’s English, was frustrating frequently. Restaurant also needs to be improved.

Very goog

the first day check in , be arranged in a room not suitable with the picture showed (the room should be a downgrade level), we complained to customer service manger ,and be informed that's a wrong picture in Expedia, they can help us cancel the booking or change a special room in top floor, but there has no other hotel can be chose in Xiamen island during Chinese new year, we have to choose OP2 which is change to a special room in top level, the alternative room was larger than original one, but owing to it's not a normal hotel room (not for sell during normal day) the facility is not that good: can't close cabinet door， some lights out of work,curtain in bathroom can't be well closed or open ETC. it's not worth compare with the price

In general, I loved the hotel and had a great stay in the Club room on the 28th floor. My only problem was that the car service I had ordered via the hotel to take me to the airport dropped me off at the wrong terminal which made for a very stressful return trip. I was surprised at how few of the employees spoke English in an understandable manner.

Beautiful hotel. Efficient and friendly staff. Compliments to Jack or Jackie fr the food court (restaurant manager I think) for his great service.

bad training of staff and management of hotel but could understand that is a typical mainland style of hotel

Nice facilities and generally clean. Polite and helpful staff, able to accommodate requests in a speedy manner.

五星酒店整体水准还在，就是有些按部就班。帮我免费升级了套房，很大很宽敞！

枕頭太軟

The entrance to the hotel was spectacular, and the staff was very friendly. The condition of the hotel room was also very pleasant and cozy. One thing that was unfortunate was that the women's bathroom in the pool smelled not good. However, if I visit Xiamen again later, I plan to go to this hotel.

The entrance to the hotel was spectacular, and the staff was very friendly. The condition of the hotel room was also very pleasant and cozy. One thing that was unfortunate was that the women's bathroom in the pool smelled bad. However, if I visit Xiamen again later, I plan to go to this hotel.

無菸環境親切服務讓你如同回家的感覺

Both air conditioning units in the first suite was not working, i.e. stuck in heating mode. After unsuccessful attempts to fix it we were promptly shown to another suite. But the second suite was noticeably less clean and suffered from more wear and tear. Overall experience was good and service was impeccable.

Je suis extrêmement déçu D'EXPEDIA. Avec la crise, aucun moyen de vous rejoindre et de canceller une réservation en chine. Les frais sont porté à ma carte et aucune possibilité soit de canceller ou de déplacer la réservation. Vous êtes très décevant. Quel manque de professionnalisme.

너무 만족스러운 숙소였습니다~

卡不能上电梯三次

暑期临时决定全家老小一起出游厦门，突击的看了不少厦门的酒店，发现五星级的普遍都比较老设施都比较陈旧。偶然间看到这家洲际果然是家宝藏酒店。房间大，设施都比较新，干净卫生，服务生都很热情，停车也很方便。位置离海边近，虽然离旅游景点基本都有20多分钟到半小时的车程，自驾的话也不是问题。而且离旅游区远一点点，酒店人员不会特别嘈杂，用餐、搭电梯、使用泳池等设施都比较舒服，不会乱糟糟。特别满意，全家老小都住的很开心。再来厦门还会选择

設施，環境，餐廳食物突非常好。 唯一缺點可能是地理位置有點遠，交通不太。方便。 下次可能也會再入住。

All staff are helpful and friendly. They often carry a smile on their face and serve professionally.