Run down - materials in room were worn

Wonderful staff! Property older but maintained mostly would not rate five star hotel but comfortable enough. Staff make up for it along with location and shopping etc.

Fantastic location, great accomodation

I have stayed in this hotel many times over the years and I have to say I am finally fed up. This hotel sells itself as a 5 star hotel. It isn’t. It is dated and in urgent need of renovation. I stayed in one of the apartments on the 11th floor with my family. There is nothing special about this hotel and I would actually say it is closer to a 3 start hotel. The lobby is impressive, but that is it.

Very nice, spacious and comfortable room. They did have an issue with hot water but out of their control. Close to the new Elizabeth line which was very convenient.

Hotel is well located in Canary Wharf Close to shops and restaurants. Hotel was clean and room was big with kitchen area and with friendly staff. But no food available in the hotel after 9:30pm. no room service, No mini bar, no shop in hotel. There was tea and coffee in room but no milk if any type.

The front desk staff was friendly, but the benefits of prepaying vs. booking direct via Hotels.com are evident. As a Marriott rewards member I did not receive the increased level of service and hospitality I am accustomed to receiving.

Great service, apartment was very clean additional small bed for a young child was easily accommodated.

For a family trip to London this was a great choice. Good service and room was very spacious with great views. A bit tired in decor but still very functional and we would stay again. Clean and ideal for 5 with a spare bed. We are fussy but this is recommended

Nice size 2 bedroom apartment for a family or 2 couples. Beds very comfortable. Rooms need updating but overall nice stay. Close to Canary Wharf.

Great

Really loved this hotels central location. Every major restaurant is within walking distance. Some less the 2 mins walk. Beautiful relaxing location. Great for business or a relaxing weekend. The staff were super friendly and attentive to our needs.

We stayed in two room apartments which was perfect size for us a family. Overall we enjoyed our stay here although we found the rooms could be cleaner. Considering current times it was very important to us to have clean rooms, we bought our own wipes to be extra clean. When we cleaned the chairs and tables we found dirt on the wipes, this was done as soon as we arrived in the room. It wasn’t a massive deal as we were always going to take extra cleaning precautions and maybe the room was not occupied for a while hence the dirt. Staff were polite, breakfast was good. Nice eating places around the local area too.

It was wonderful thank you so much

I’ve been a Marriott club owner for more than 18 years , I have never had such bad experience at any other Marriott we stayed at. First , room was not ready when we arrived at 6 PM !! exhausted after a long flight from Los Angeles. Staff has been very slow to respond to any requests. We are accommodated into a small room until ours is ready. We were then moved to the room at night finally being able to get some sleep. Upon walking into the room I saw what looked like a dead fly on the nightstand next to our bed, I ignored it since we were dead tired. On Christmas eve, I start noticing many more of these bugs (flies) around the room and called the front desk who sends the security and said ok we will move you tomorrow since it is Christmas Eve. We were disgusted and upset and it totally ruined our vacation. The manager second morning contacted us and he offered to dry clean our clothes and bags, I agreed however he said because of the holidays we have to do it on two stages, I reluctantly agreed. However, this manager left on vacation and came another lady who tried to make us pay for the 2nd load of dry-cleaning service. I was outraged, however she then agreed to have the dry cleaning done. At the end of the stay they offered no apology for ruining our vacation. I will never be returning to this place and I’m writing to you here to investigate what happened.

With such a late check-in time of 3.00pm it was incredibly disappointing to not have a room until around 4:30! Perhaps that why the room was not overly clean. In particular the bathroom with long black hairs on the floor.

Amazing room... Comfortable and very luxurious...

Great service and nice hotel in London Canary wharf

Lovely hotel. Fit for purpose. I can't fault this hotel

Couldn't have been better!