I am absolutely appalled by my experience at the London Edition Hotel. I booked my stay through Expedia, where I've been a loyal customer for years. I paid a non-refundable rate for two nights, only to be met with the most frustrating and disheartening experience imaginable. The entirety of Zurich airport was grounded on the day I was supposed to arrive, and a freak snowstorm in London closed the airports, making it impossible for flights to land. We didn't make it to London until our second booked night. Despite these unavoidable circumstances, the hotel coldly refused to refund us, stating that the booking was non-refundable and there was nothing they could do. Expedia gave the same unhelpful response. It's absolutely disgusting to advertise a luxury experience and then show a complete lack of human empathy and understanding in situations beyond anyone's control. There is always something that can be done to show compassion and flexibility, especially in such rare and extreme cases. I expected much better from both the London Edition Hotel and Expedia. My vacation was completely ruined by their rigid and heartless policies. I am extremely disappointed and will be taking my business elsewhere in the future.

The hotel it’s good Staff great Bathroom clean not good

We thoroughly enjoyed our stay while visiting London to see the Christmas lights around the area. The staff were welcoming and attentive, the room was very comfortable and clean. The room was upgraded for us which was a nice bonus as well! We picked the London EDITION for it's location and history with the EDITION brand. This visit did not disappoint and we can't wait for a return to this incredible building!

Another amazing stay at our favourite hotel in London - modern and hip, with an eclectic edge.

Good

The staff were very helpful and very friendly.

Great

Great

Pretty property, however the carpet inside our room was very dirty, and it was never cleaned during our stay. In addition, the property charged the deposit fee at the beginning of the stay and when I checked out they provided an invoice for room services and eating at the restaurant inside the property, which totaled a higher amount. As a good accountant, I kept track of every receipt for food services provided but the amount they said they would charged didn’t tie to my receipts. I agreed because I had a flight to catch and thought I would review the invoice emailed to me later. Well, they processed three different transactions and none of the transactions total the invoice provided, or the total of them. They didn’t bother to send additional invoices or a revised one. I would not recommend it to anybody. Also, I got picked pocket outside of the property, and supposedly no one saw anything. Not a good experience!

Amazing staff and property

LOVED it and will stay at this hotel again for sure!!

Excelente opción en Londres, buen ambiente todas las noches en el lobby con varias opciones para disfrutar al final del día!

I didnt like the bedding and also the pillows. Even after I switched from the soft to the firm pillows I did not take to them. Becuase of this it was difficult to fully enjoy my stay.

enjoy stay

My favorite London hotel! Superb staff: attentive, intelligent, knowledgeable and helpful. Excellent location, easy walking distance to most major sites and close to tube stations. Beautiful building and great bar and restaurant.

The property design

Stunning restaurant and beautiful lobby. Staff was friendly and helpful. Convient enough to take the Tube to access where I needed to be. Overall it was a nice stay.

Nice hotel. Great location. Poor acoustics. Expensive for the level of accommodation.

The employees were very helpful

It was very cold in the room, they use air conditioning on all the time in winter