Fabulous! Stayed here 2 weeks ago. Lovely hotel in the centre of town, however very quiet at night. No problem for sleeping. Rooms immaculately clean. Incredibly well equipped and each with its own themed decor. The staff are very friendly and helpful. The breakfast is excellent and offers everything that you could want. All beautiful produce. Even had a mug of English breakfast tea! Wonderful time. Added to my special birthday weekend with my son. Merci beaucoup!

Only stayed one night put the stuff we're friendly and welcoming it was a little odd trying to get into the place as it has a gate breakfast is available at an extra fee which I did not have but the room has everything you would need including a fridge cooker microwave safe and TV the room also includes a toilet and shower the only problem I found was the walls are quite thin so when someone else is watching television you can clearly hear it through the wall over the nut the bedding was clean apart from one hair which I'm not bothered about but some people are and mattress and pillows were soft.

I am writing this review regarding my intended stay from 9/14/23 to 9/15/23. Unfortunately, this experience turned out to be the worst treatment I have ever received from a hotel staff, lacking understanding, compassion, and effective communication. Our flight to Brussels was abruptly canceled due to a pilot's strike, less than 24 hours before our scheduled departure, preventing us from reaching Dunkirk and staying at this hotel. I promptly contacted the hotel to request a cancellation, explaining our situation. In the past, I had encountered a similar situation (albeit in a different country), and the response was remarkably different – understanding, prompt communication, and a straightforward cancellation process with a refund. However, the staff at this establishment did not seem concerned about the challenges we faced due to circumstances beyond our control. Despite writing my messages in English, they consistently replied in French, causing confusion during our correspondence. Initially, I believed they would understand and proceed with the cancellation and refund. Unfortunately, when Booking submitted a special request for cancellation and a refund, they denied it. I assumed it was a misunderstanding and provided them with all necessary information, including our canceled flight tickets, clarifying that we could not travel to France on September 14, 2023. Regrettably, their response remained in French, leaving me unsure about how to address the cancellation properly. Repeated attempts to contact them yielded no response, leaving our situation unresolved. Our hotel booking had been made with a refundable option and free cancellation if done 24 hours in advance. However, due to the airline's last-minute cancellation, I found myself unable to communicate effectively with the hotel staff. Thankfully, I managed to resolve the matter through my credit card company, which conducted an investigation and refunded the charges. I can only hope that the hotel acknowledged the withdrawal of funds from their account. In conclusion, based on this experience, I have no intention of staying at this hotel in the future, nor can I recommend it to others. When faced with serious issues, it became evident that the hotel prioritizes profit over customer satisfaction. Additionally, considering their diverse international clientele, it was surprising that they lacked staff proficient in a common international language, which greatly hindered effective communication and problem resolution. This experience has left me with the impression that they are poorly managed in the hospitality business.

So very grateful to the lady on reception! We made it at 9pm on the dot, and in very real fear of sleeping in the car in this foreign city - with no idea whether this was even legal here! She greeted us with kindness, and we were given the key to our large, comfy room. Very grateful!!!

No air conditioning, no screens on the windows, no internet. Camp beds with flat pillows. One outlet in the room for everything and two working lamps that spark when you plug them in. No parking. No working hot water. The shower is too small for me… 5’2”100 pounds…although it is impossible to fall down in the shower if there were hot water to take one. Avoid at all costs unless you are absolutely desperate for a lumpy bed and adore orange walls adorned with 45 singles.