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Overall excellent and comfortable stay in a good location with pleasant views of the Elbe. Service was 5 star. Would have prefered firmer pillows.

We had the best time at the hotel. Everyone was super friendly and the breakfast buffet was excellent

Beatiful hotel

This Hotel needs air conditioning in order to stay in business otherwise excellent

Excellent patio and stay

I've enjoyed this property once more. The terrace is wonderful, and the rooms are comfortable and spacious. With the change in temperature, it was a shame that the room had no A/C. My main complaint was the amount of mosquitoes that came into my room in one afternoon. It was unbearable.

This hotel is very special. It is located in a leafy, quiet and beautiful area outside the hustle and bustle of Hamburg. The room was huge, and beautifully decorated, on a lovely courtyard. The highlight is the Linden Terrace which looks out on the river. Stunning. Excellent food. Book the restaurant before you arrive as it gets full.

The view by the river Elba was fantastic. The breakfast was excellent. The property’s furniture was dated. We requested a twin bedded room in one of our 2 rooms at least a couple of months before arrival. The hotel responded by saying they would do their best to accommodate our request. On checking in, we were told our booking did not ask for twin bedded room. We would expect for a 5* hotel, this sort of request was not out of the ordinary. If there was nothing available , then they should have informed us when it was requested at the time or before arrival. The response at the check in desk was disappointing. After waiting for well over 45 minutes, we were eventually given a twin bedded room but in our opinion, we should not have to argue with the check in staff with our request. After all, a 5* hotel should be welcoming whatever it takes and not to cause unease with their guests particularly on the day of arrival. We did not expect this from Hotel Jacob!

Always a wonderful, classic hotel stay. And the hotel Team are wunderbar!

Staff are top notch! We felt like guests in a home! Thank you!

Beautiful hotel and wonderful stay! The room was a little stuffy at night but apparently I didn’t realize I could open the windows. Lovely staff, will definitely be back!

We have been staying at LCJ for 7 years and unfortunately seen a dramatic decline in the last few years. Most of the staff inc reception look like they don’t like working there giving a uneasy atmosphere. Lack of service staff available also meant you had to wait so long to order drinks in the outside area. On checking out there was no one available to help with the bags to the car resulting in us grabbing the porter trolley ourselves and wheeling it with our luggage past reception through the hotel with the staff just ignoring the situation. This would never of happened a few years ago...such a shame because it was an institution in Hamburg in when you stayed there you were made so welcome and it felt special.

Great service. Located away from the city but if you are looking for a quiet place - this is it! The Airbus factory is across the river if you like aviation.

Beautiful area, nice walking paths, bit remote from rest of city...

I was really looking forward to my stay at this hotel. Unfortunately it turned out to be spectacularly unimpressive. It's one of those places that believes it's own publicity but in my view fails to live up to it's own standards. The place is just too fussy. Before arrival I had been sent a voucher promising me a room upgrade. I definitely didn't get that upgrade. I'm not actually sure I even got the room I booked. The room was cold, the pillows were paper thin and the blackout curtains were not even big enough for the window they claimed to black out. Wifi is very poor. Fitness centre is too hot. To reach the room I had to use 3 lifts. Apparently I had a €10 food and beverage voucher at my disposal. The reception staff knocked €3.70 off my bill - the price of a bar of chocolate which according to the room service menu is €4.50. They also tried to bill me for 4 breakfasts when I had in fact eaten none. Yes, the place is comfortable and clean. Yes, the decor is tasteful and well presented, but overall this hotel is severely lacking in charm and comfort. There are very many hotels in the Hamburg area which are far better at giving guests what they want with the minimum of fuss than this hotel seems capable of doing. If you really must choose your pillow from a list including cherry stone, flax, horse hair etc. then be my guest but it's not for me I'm afraid. Me, I just want a medium-firm pillow, and the hotel I am in right now has provided exactly that. Without any pretence.

One-off the best hotel in hamburg from service and hospitality

A great place to stay. Very scenic location. Great restaurants. A bit away from town centre but worth it. Just beautiful.

Hotel Jacob in Hamburg deserves truly excellent ratings as the hotel is very unique in any regards. The location, the site and its history, the boutique hotel's concept, its preservation of its culture and traditions and its successful blending towards today's guests expectations are all excellent - what is additionally outstanding is the young staff being extremely motivated, professional and friendly indeed. It is simply a great pleasure being at this hotel and I most definitively developed a true craving to return as soon as possible! It was a pleasure being 5 days at Hotel Jacob thanks to this wonderful and rich place! Thank you. Norbert Heitmann

Exceptional service. Made to feel very welcome. Lovely location on the banks of the river. Ferry stop a 15min walk so easy access if visiting Airbus.