I spent only one night through business trip but everything was perfect.

Car park flooded - needs drains / drainage

The bathroom was dirty when we arrived. It was a very average stay other than that. The restaurant was not open for dinner and the bar had very limited options.

Very nice place

Very nice hotel to stay

Lobby and bar is modern, rooms are from 1980’s. Dirty carpet, outdated bathroom and furniture, uncomfortable bed and pillows. Good breakfast, convenient location near motorway. Very over priced - IBIS from Accor is better than this hotel

Stopped here on our way through Germany. Easy checkin and comfortable stay.

just off the motorway easy to find, very nice stay, room sizes are big , friendly staff ,

Very nice hotel, great staff and friendly.

Nothing exceptional. Nice standard and decent staff.

Nice hotel, nice food and friendly ataff. Really good location

Check in station was not clear and staff appeared to be put out that we wanted to check in instead of going to the bar or let them finish cleaning the bar area. Although labeled as "non-smoking", the hotel and room smelled strongly of smoke. Beds were very hard. Few restaurants were within walking distance.

I had a great stay except the front desk gave me a room number that didn’t exist. After several trips up and down the elevator and he hallways with all my luggage I finally convinced one of the clerks to come with me to search for the room. He realized it didn’t exist either. They gave me free parking in lieu of the mix up

Need updating rooms,very poor equipment in the bathroom,very noisy etc

The hotel staff were a huge disappointment with the exception of one whos name I don't know she helped us with a dispute with a taxi driver and was very good at her job the others seemed to be more concerned with something other than you, we went into the bar and waited 20 minutes for someone to serve us when she came she was clueless regarding the wine telling my wife that the white she ordered was actually red we retreated outside to drink our drinks and came back to get another but had to wait a further 10 minutes on her return we decided not to bother and told her our room no. but we had to pay then and couldn't put it on our room.I think they could do with an older person there as all the staff were under 25.when we booked out the two girls were okay but kept talking in german and giggling we wont go back there again!

Staff friendly, rooms clean, ok breakfast. Area is not the best but there is a shopping mall near enough

Nice overnight stay close to HAJ. Friendly service. Fine rooms (for the price). Will go back.

We used the hotel as an overnight rest stop on the journey to Hamburg from the UK, opting for this hotel due to the promise of a comfortable stay after the tedious drive. Despite the ongoing roadworks on the nearby autobahn, the location of the hotel is convenient for those travelling past. Upon arrival however, we struggled to actually find the hotel due to it wearing a rather unattractive dressing of scaffolding. After navigating the exterior looking for an entrance that wasn't entwined with countless metal poles, we were greeted by the standard glitzy Mercure style. The receptionist wasn't the most chirpy lass on the planet, but the service sufficed. Presentation in the lobby, elevators, corridors and the rooms were pristine, with the addition of a makeshift balcony courtesy of the exterior scaffolding. Due to the proximity of the scaffolding walkways to the windows, hotel occupants can easily take the opportunity to climb from their window and take a run around the exterior of the building. We opted not to do this however due to the rather grim appearance of the lobby roof below. The hotel bar was well kept and the waiter was swift and pleasant in his service. Nothing quite beats the speedy delivery of a pilsner to your table after travelling across the continent. Overall, a pleasant stay that was only impacted by the ongoing visuals of construction work, and the frustration of trying to access the hotel from the autobahn.

A clean and delightful place visually. Room was fresh, simple and modern and again fantastic to look at. However, only dealt with the staff in the restaurant, one particular employee was a tad condescending. I asked for a tissue (as britt often do) and was told they only supplied 'serviettes'! Stayed overnight on a Saturday so this could be the reason for the last criticism but food was poor breakfast cereal STALE, crossionts STALE!

Good service