This delightful boutique hotel is enhanced by the wonderful staff under the management of Hemond who is extremely welcoming and made our visit memorable. The breakfast was plentiful, the rooms are immaculately clean and the WiFi is the best we have experienced in any of the hotels we have stayed in. The hotel is well placed for access to the main attractions of Mumbai and for cruise ship passengers. We will definitely stay again on our next visit to Mumbai,

Great location, friendly and courteous staff. Room was clean and comfortable. Breakfast was served efficiently and top ups of coffee were freely available. Manager Mr. Hemond Amanna was so helpful in helping us sort out a visa problem. 🙏

Check in was very good, the concierge was excellent providing map with suggestions to do. The kitchen attendants were very nice and helpful. Location was good and easy access to transportation and gateway of India, walking distance from Victoria Terminus

Staff were very friendly and made us feel welcome. The complimentary breakfast was really nice and filling. They also let us keep our bags there after we checked out, these were kept safely for us

Everything was good

One of the worst experience, small rooms and the staff very reluctant to guest service especially the manager a very cunning y

We stayed two nights and found the hotel to be in an excellent location for seeing the tourist attractions of Mumbai. We had arrived in Mumbai after a long train journey and despite not having a restaurant, the hotel was able to order an excellent lunch from a local restaurant which came within 20 minutes and was absolutely delicious. The beds were unbelievably comfortable and the complimentary breakfast was exactly what we as a family needed before going off to do a tour of Dharavi. The staff, headed by the wonderfully courteous and thoughtful manager, Hemond, were always polite and efficient. A hotel which does its utmost to ensure you have a restful and restorative stay.

I feel one of the good hotels in Mumbai. The cleanliness is top notch. The staff is exceptionally good.

When you step out of your taxi and look at the outside of this hotel I wouldn't blame you if, on first impression, you jump right back in the taxi and find an alternative place to stay! The outside of the hotel looks terrible and, as you enter the door and go up the flight of stairs, your view of the hotel is only going to get worse and you will - as I did - wonder what on earth you've let yourself in for. However, when you enter the hotel itself on the first floor it's like you enter a tranquil alternative universe. A lot of money has obviously been spent on the place - it's well appointed, clean, well looked after and very inviting. The staff are extremely professional and make you feel like you're in a much grander location than the one outside the hotel. Just one niggle - the hot water tanks are ridiculously small so remember to turn the water off in the shower as you lather up!!! Top tip - the café underneath the restaurant looks rather dark and intimidating but give it a go - it serves the best lassi I've ever tasted in India, and the food is extremely tasty and almost ridiculously cheap. Officers from the neighbouring police station regularly eat there so don't worry about your safety, despite the look of the place. As for the hotel itself, it doesn't have a restaurant, but the staff are more than happy to place an order for you with a nearby restaurant. If you're a shopaholic Crawford Market is only 10 minutes' walk away where you can buy just about anything.

Had a good stay at Hotel Elphinstone. All the staff were brilliant and friendly, some great recommendations for local cheap restaurants and take outs. Free breakfast in the morning was nice and chai in the afternoon great after a long day sight seeing. Overall great value for money

Very nice stay in a clean and comfortable budget (for Mumbai!) hotel. We would recommend.

My stay at HEA was superb. On the outside this place does not look like much but inside this is an immaculate hotel with a great lounge area. The room was great and the air-conditioning was excellent. Water dispenser in the lounge is always a massive bonus. When I arrived the guy on reception was really keen to advise me on the surrounding areas and give me advice and what I wanted to see in Mumbai. Whilst I was a little disappointed that I did not get a double bed instead of two singles I was aware that there was no guarantee of my request being granted and this did nothing to take away from what my stay and I would not hesitate to recommend this place.

The room was perfect. All staff very friendly and helpful.

great location right in the centre, staff very friendly and helpful, if you need anything just ask the staff and if they can they will get it for you, we required currency, the hotel do not have a exchange bureu however the staff said they can change it for us so we gave GBP to the staff and within an hour they exchanged it and dropped it too our room. Hotel was clean, breakfast was nice, staff always happy to go out of their way to help for the price we paid 15 nights went really quick but we were comfortable and did not need to worry about our belongings going missing. if you want room cleaning just hand them the keys in on your way out. The downstairs of the hotel does not look nice dont let this put you off as the lower building is not part of the hotel. I do recommend you pay extra for the bigger room so there's more space, the small rooms are nice but bigger rooms more comfy and worth paying a little extra. will definitely be staying here again in the future

I enjoyed the service and professionalism of the staff - when I arrived, I was greeted with a drink and a snack. The staff were very polite, and helped with tips about nearby restaurants, and wifi is available, and the breakfast was pretty yummy. Mumbai is expensive - so I figured it was important to keep my expectations in check - and the hotel was clean, very centrally located, and the staff did an overall amazing job.

I recommend this hotel. The people running it are very professional and very helpful. I liked the complimentary back massage mat installed in the lobby.

We had a delightful stay in this hotel - the room was extremely comfortable and very clean. All the staff from the manager to cleaners were very courteous and happy to assist whatever the time. We would have rated the hotel 5 stars, but it is a pity that there is no lift, as there are two flight of stairs to enter the hotel. It was also an extremely pleasant surprise to enter the hotel, as the surrounding area and ground-floor entrance is extremely dingy.

Doesn't look like much from the outside but once you step inside it's a pleasant surprise. Would recommend! All staff very friendly and helpful, room ideal size and clean. Location , couple of nice little local places to eat below hotel or short ride to centre. Thank You :-)

Nice hotel. Staff very friendly. Small breakfast in the morning and tea in the evening is complimentary. Clean. The room is small and has no window so can get very stuffy. Wifi, hot water works fine. Bed is comfortable. 30 min walk down to fort or across to promenade.

Wonderful mid price hotel. Good clean rooms. The service from Hemond and his staff was exemplary and they went the extra mile. While the local restaurants were not glitzy, they offered good food