Not all services were functional and check out was not smooth

Na

It was a great stay at Novotel

Traveled for business and had a good time

Food was neither tasty nor good quality.

We had an excellent stay at the Novotel in Pune. Staff were all very helpful and attentive - and we got a room upgrade on check in which was a welcome surprise! There was an issue with a leaking A/C in the room which was fixed promptly. Nice to have access to a pool but unfortunetly the pool bar and surrounding area was undergoing refurbishments. Would definitley recommend staying here if you are visiting Pune!

Stayed here for 5 nights. Poor hotel with hygiene issues - I found cockroaches inside my room and black mold in the showerhead . A couple of towels had yellow stains. The gym was not functioning. I brought this to the attention of the front desk staff but there was not even an apology or an attempt to set it right. They were busy making sure the "housekeeping staff" gets the blame rather than addressing the issue that I brought up. I found their attitude very affected (they are trained to say "yes sir" and be courteous in a robotic way) and insensitive. Overall the hotel is certainly not luxury grade - and certainly not up to the standard of a 5 stars. There are 3 star hotels that are cleaner and provide better service. Certainly not a hotel I would consider again for business or pleasure travel.

Good satisfactory

Front desk was excellent,seemless checkin ,nice location of property The couch in the room was not clean

Very indifferent staff. Everything overpriced. Hotel charged Rs 1100 for Airport drop which is just 2 minutes drive. No one helped with the luggage while checking out. The driver dropped at the wrong terminal and I had to walk a lot with the luggage. Overall hotel is not in good condition

Room great!! Hotel was clean, Cons: I was charged an extra night so have to wait until my credit card statement comes in to dispute it. I was left waiting in the restaurant over 1 hour for food one evening.

We booked a 3-night stay at Novotel. When we arrived at the hotel, they informed us that they did not receive our booking, even though the payment was already credited. All rooms were sold out, so we couldn't check in. They transferred us to another hotel and agreed to help us cancel the booking and get a refund. In the meantime, I contacted Novotel and Hotels.com, but they are still blaming each other, and I have not yet received a refund. I hope Hotels.com will take this incident seriously. Please assist in securing my refund.

I don't like rooms window because there is no window to come fresh air. Please keep window for room to stop breathing problem. In bathroom there is no ventilation. Bathrooms has no proper way to go water out .

I booked junior exicutive room. What I got is a room with 2 twin beds,no coach Restaurant quality (food) was not good at all. It used to be good I stayed here many times I will not stay there again

Good food

Not so good, keeping in view the brand Novotel is..

I love this property this is my 3rd time but first time with my family. Excellent experience, lovely foods, staff behavior was excellent.

Stay is comfortable, rooms are well maintained. Food served in rooms is cold, takes 45 minutes to one hour for delivery and is not worthy of such reputed hotel. After trying 3 meals at the hotel I had to start ordering outside food. Hope the hotel improves their room service food quality/ taste.

Good

Shower was flooding. Musty smell