Guests should contact hotel 1 day(s) prior to arrival

1. Check-in time is between 14.00 - 24.00
2. Please contact Travelio 3 hours prior to your desired check-in time. For last-minute bookings, please contact us immediately to arrange your check-in time as our staff are not stationed in the unit
3. Deposit IDR 300.000, to be paid prior to check-in and will be refunded 1-14 days business hours after guests check out to your nominated bank account. Please ensure you register the correct bank account details
4. KTP is required for all Indonesian as identification and Passport for any other nationalities
5. Get in touch with our customer service via “talk to us” from our Travelio app, by calling +62-21-39524523, or via WhatsApp at +62-851-7993-9341. Operating hours are from 07.00 - 24.00
6. A valid phone number is very important for us to ensure you have a great stay experience, please ensure they are correct
7. Guests are responsible to pay for their own parking as charged by the parking company or Building Management. Parking cost for a car usually starts from IDR 5,000/hour
8. Please follow guidance from Building Management at all times including the use of all building facilities
9. Guests are not allowed to put keys when checking out at the mailbox provided by the apartment.
10. Guests are prohibited from booking units at Bassura City for self-isolation/Covid-19 quarantine.