I was disappointed because the order turned out to be overbooked, but the hotel's attitude through Mr. Zaka was very pro and very understanding, given a compliment that the room was still available, yes even though the specifications were different from what we ordered but salute to the attitude of the hotel which was very responsible, the place was very good, suitable for those looking for healing places, try the restaurant, the food is also good and the price of the food is affordable, will come back here if I stay in Banyuwangi, once again the hotel's service is top, but disappointed with Traveloka's service, I had time to call Traveloka to discuss the best solution, promised a maximum of 60 minutes to be contacted to provide a solution but Traveloka is like an ex who only makes promises without realizing, the promise was a maximum of 60 minutes to be contacted to provide a solution but, until this writing there was not a single call from Traveloka, so for those who have problems, get ready to find your own solution