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Grand Inna Tunjungan

Name: Grand Inna Tunjungan
Address: Jalan Gubernur Suryo No 1-3 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jalan Gubernur Suryo No 1-3, Jawa Timur, 60271, Indonesia
Rating: 8.6

Hotels

Preferred Partner

8.5

/10

Very Good

2,993 reviews

What Guests Say About Their Stay

Distance To City Center (62)

Staff Friendliness (62)

Room Space (55)

Hotel Area (53)

Ananda S. E.

9.4

/ 10

Great Hotel. Great Ambience. Great Staff. Great Hospitality. Keep up the Good Work Inna Simpang 💪

Guest

9.7

/ 10

I had a pleasant experience staying at Grand Inna Surabaya. The staffs are helpful and friendly, the price is fair, the foods are wonderful. Wanna stay in this hotel once again.

priscilla a.

9.7

/ 10

the staff were all very helpful. I was check in with my two kids and everything was so nice from the very first time we walk in the hotel.

adi k.

9.7

/ 10

very good hotel, location is perfect

Arthuro r. P.

10.0

/ 10

Good hotel, strategic location, etc.

In the Area

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Jalan Gubernur Suryo No 1-3 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

In the heart of Shopping Spot

Excellent City View

Recommended for Business Traveler

Staying at Grand Inna Tunjungan is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Grand Inna Tunjungan

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What's around Grand Inna Tunjungan

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Jalan Gubernur Suryo No 1-3 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Discover More About Grand Inna Tunjungan

Nestled in the vibrant heart of Surabaya, Grand Inna Tunjungan offers an unparalleled blend of convenience and comfort. Surrounded by premier shopping destinations like Tunjungan Plaza and Grand City Mall, government offices, and a rich culinary scene, our hotel is the ideal base for both business and leisure travelers. Enjoy seamless connectivity with easy access to Juanda International Airport and major railway stations (Gubeng and Pasar Turi).

Grand Inna Tunjungan boasts 120 elegantly appointed rooms and suites, including Superior, Deluxe, and Suite options. Each space is designed with a modern Indonesian aesthetic, featuring large flat-screen TVs and captivating city views. Experience superior comfort and contemporary amenities, ensuring a memorable stay in Surabaya's bustling city center.

All facilities in Grand Inna Tunjungan

Entertainment Facility

Functional Hall

Lobby

Exterior

Bedroom

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Wedding service

General

AC
Ballroom
Connecting rooms
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
Hairdryer
Refrigerator
Shower
TV

Accessibilty

Accessible bathroom
Accessible parking
Accessible path of travel
Disabled access friendly
Wheelchair accessible

Business Facilities

Business center
Business facilities
Meeting facilities
Photocopier

Things to Do

Fitness center
Outdoor pool
Spa

Food and Drinks

Bar
Buffet breakfast

Nearby Facilities

ATM/Banking
Supermarket

Transportation

Car rental

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Inna Tunjungan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport, Drive License. Please bring the required documents in hard copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Grand Inna Tunjungan	120
Number of floors in Grand Inna Tunjungan	7
Another facilities in Grand Inna Tunjungan	Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Grand Inna Tunjungan

What are available facilities at Grand Inna Tunjungan?

There are top facilites at Grand Inna Tunjungan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Inna Tunjungan?

The standard check-in time at Grand Inna Tunjungan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Inna Tunjungan provide breakfast?

Yes, Grand Inna Tunjungan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Grand Inna Tunjungan

Overall Ratings & Reviews Grand Inna Tunjungan

Traveloka (2,993)

8.5

Very Good

From 2,993 reviews

Provided by travellers on

Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.7

People often mention about Grand Inna Tunjungan

All

Staff Friendliness (54)

Distance to City Center (49)

Room Space (47)

Accessibility (42)

Bedroom (42)

Family Friendly (38)

Hotel Area (38)

Check-in/out Time (33)

Ambiance (32)

Wifi (30)

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Traveller Reviews Grand Inna Tunjungan

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Customer reviews

Guest

10.0

/10

Reviewed 4 day(s) ago

The welcome from the lobby was extraordinary, starting from the security and the staff were incredibly friendly and the welcome drink, thank you very much, the kids loved it. Keep innovating & always be successful.

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Accommodation's Reply

24 Apr 2025

Dear Mr. Wahyu, Thank you very much for your positive review. We are very happy to hear that you and your family, especially the children, enjoyed the experience from the welcome in the lobby to the welcome drink we provided. Mr. Wahyu's comments are an encouragement for our entire team to continue to provide the best service and innovate for the comfort of our guests. We look forward to welcoming you and your family back on the next occasion. Warm regards, Front Office Manager

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Sri P.

Business

9.7

/10

Reviewed 4 day(s) ago

The check in process was fast, the hotel staff were friendly and helpful 👍

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Accommodation's Reply

22 Apr 2025

Dear Mrs. Sri P, We are very pleased to know that the check-in process carried out by our staff was fast, and the service from our staff gave a good impression to Mrs. Sri. Guest satisfaction is our priority, and we hope to welcome Mrs. Sri back on your next visit. Warm regards, Front Office Manager.

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Y***i

6.6

/10

Reviewed 2 week(s) ago

The room is hot and not cold, the food runs out and is not refilled and is not varied, the noise from the bathroom is not soundproof, the smell is unpleasant

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Accommodation's Reply

15 Apr 2025

Dear Mrs. Y***i, Thank you for taking the time to share your feedback .. We're truly sorry to hear about the discomfort you experienced during your stay .. Please accept our sincere apologies for the issues with the room temperature, breakfast service, noise, and unpleasant odor .. Your comments have been shared with the relevant teams so we can take immediate steps to improve .. Guest satisfaction is very important to us, and we truly value your input as it helps us do better .. We hope to have the opportunity to welcome you back for a much-improved experience at Grand Inna Tunjungan .. Warm regards, Front Office Manager

RISKI N. M. P.

10.0

/10

Reviewed 3 week(s) ago

Good hotel, affordable price, close to Tunjungan Plaza Mall.

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Accommodation's Reply

15 Apr 2025

Dear Mr. Riski N.M.P, Thank you for your kind words .. We're glad to hear you enjoyed our hotel’s comfort, value, and convenient location near Tunjungan Plaza Mall .. We hope to see you again on your next visit .. Warm regards, Front Office Manager

R***I

10.0

/10

Reviewed 3 week(s) ago

location close to tunjungan plaza

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1 people find it helpful

Accommodation's Reply

15 Apr 2025

Dear Mr. R***I, Thank you for your comment .. We're glad you enjoyed our convenient location near Tunjungan Plaza .. We hope it made your stay even more enjoyable, and we look forward to welcoming you again soon at Grand Inna Tunjunga .. Warm Regards, Front Office Manager

Beny A.

Leisure

10.0

/10

Reviewed 3 week(s) ago

My favorite hotel is really nice, I often stay here to visit my students at ITS.

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Accommodation's Reply

15 Apr 2025

Dear Mr. Beny A, Thank you so much for your continued trust in us .. We're truly honored to be your favorite hotel whenever you visit your children at ITS .. It's always a pleasure to welcome you back, and we look forward to seeing you again on your next visit .. Warm Regards, Front Office Manager

Eka S.

Staycation

9.1

/10

Reviewed 3 week(s) ago

The staff is friendly, the room is spacious, the room is clean, the food is delicious. Just a suggestion for the price of add-on breakfast for children, don't charge it in full. Even a 5-star hotel has different prices for children and adults.

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1 people find it helpful

Accommodation's Reply

15 Apr 2025

Dear Mrs. Eka S, Thank you for your kind review .. We're very happy to hear that you enjoyed your stay, especially our friendly staff, spacious and clean rooms, and delicious food .. We also truly appreciate your feedback regarding the breakfast pricing for children .. Your suggestion is valuable, and we will certainly take it into consideration as we continue to improve our guest experience .. We hope to welcome you and your family back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Yunita A.

Leisure

10.0

/10

Reviewed 3 week(s) ago

love staying here, the location is very strategic, close to Tunjungan Plaza, just walk, if you want to eat, just go across the hotel. the breakfast is delicious and varied.

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Accommodation's Reply

15 Apr 2025

Dear Mrs. Yunita A, Thank you so much for your kind feedback .. We're delighted to hear that you enjoyed our strategic location near Tunjungan Plaza and the easy access to great food nearby .. It’s also wonderful to know that our breakfast selection met your expectations .. We truly appreciate your stay with us and hope to welcome you back again soon .. Warm regards, Front Office Manager

N***i

Leisure

9.4

/10

Reviewed 4 week(s) ago

The hotel room is clean and comfortable. The staff is also friendly. It's just not soundproof enough so the noise of vehicles is quite disturbing when sleeping at night.

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2 people find it helpful

Accommodation's Reply

16 Apr 2025

Dear Mr. N***i, Thank you for your kind words about our clean and comfortable rooms, as well as our friendly staff, we truly appreciate it .. We’re sorry to hear that external noise affected your rest .. Your feedback is important, and we’ll definitely look into ways to improve the soundproofing for a more restful stay .. We hope to welcome you back again at grand Inna Tunjungan .. Warm regards, Front Office Manager

Muhammad A.

8.2

/10

Reviewed 4 week(s) ago

Very disappointing, sahur meal service is delivered to the room for those who are fasting, while those who are not fasting can have breakfast at the restaurant. The food delivered is also not to taste. The taste of the food is too salty.

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Accommodation's Reply

16 Apr 2025

Dear Mr. Muhammad A, Thank you for your feedback .. We're truly sorry to hear that the sahur meal and dining experience did not meet your expectations .. We understand how important it is for each guest to enjoy their meals, and we’ll be sure to share your comments with our culinary team to improve both the taste and service .. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future .. Warm regards, Front Office Manager

d***a

9.7

/10

Reviewed 6 week(s) ago

👍👍 very impressive, close to the mall too

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1 people find it helpful

Accommodation's Reply

16 Apr 2025

Dear Mr. D***a, Thank you so much .. We're glad you enjoyed your stay and appreciated the convenient location near the mall .. Hope to welcome you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager

H***a

Business

10.0

/10

Reviewed 8 week(s) ago

Very good and nearest mall simple and comfort

1 people find it helpful

H***a

10.0

/10

Reviewed 8 week(s) ago

Very good next time stay again

1 people find it helpful

Eka A. M. B.

Staycation

9.4

/10

Reviewed 9 week(s) ago

Just a little trouble but no problem. Initially we ordered a double bed but it became a single bed. The others are all okay. In the future, I can stay at this hotel again if I go to Surabaya. The service is really good.

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2 people find it helpful

Elis S.

8.4

/10

Reviewed 9 week(s) ago

First I booked Grand Inna because it is a 4 star and strategic location. When I got to the room the bathroom light was off. I was too lazy to complain because I was only there for a day. The bathroom equipment, the shower, was old and the water didn't come out smoothly so it was uncomfortable. As for the room and cleanliness, it was good. For breakfast: the taste was very B. Needs to be improved. The coffee was very weak, there was no coffee flavor. The food variety was very lacking. The staff were all very friendly, keep it up.

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i***i

Leisure

10.0

/10

Reviewed 10 week(s) ago

Recommended Holiday Next time. Near Tunjungan Plaza

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1 people find it helpful

Faris m.

8.7

/10

Reviewed 10 week(s) ago

Strategic location, friendly staff, but noisy traffic noise

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M***h

Staycation

10.0

/10

Reviewed 10 week(s) ago

It's close by, guys. You can have coffee and walk without having to ride.

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1 people find it helpful

Uci F.

Transit

10.0

/10

Reviewed 10 week(s) ago

The hotel is clean, fragrant, comfortable. The staff is friendly. Strategically located near the city center.

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2 people find it helpful

s***i

Transit

9.4

/10

Reviewed 12 week(s) ago

The staff was very friendly and accomodating

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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