Dear Valued Guest, Thank you very much for your positive review! We are very happy to hear that you enjoyed the friendly and prompt service from our staff. We always strive to provide the best stay experience for every guest, and your feedback means a lot to us. We will continue to strive to maintain and improve the quality of our services. We look forward to welcoming you back to Grand Zuri bsd city in the near future. Sincerely, Tana Indrayana. General Manager

Dear Valued Guest, Thank you so much for your glowing review and for choosing Grand Zuri BSD City for your family's staycation! We are incredibly honored that you found us to be the "best hotel in town," especially after your previous experiences. We understand how important it is for a family getaway to be seamless and enjoyable, and we are truly sorry to hear about the troubles you encountered at other establishments. We are thrilled to know that we were able to exceed your expectations and provide a truly satisfying experience for you and your family. Your kind words about our varied food selection and fresh fruits are greatly appreciated. Our culinary team works hard to ensure we offer a delightful and diverse dining experience for all our guests. Most importantly, we are delighted that you found our staff to be kind and welcoming. We believe that our team's dedication to providing exceptional service is what truly sets us apart. Thank you again for recommending us. We hope to have the pleasure of welcoming you and your family back to Grand Zuri BSD City for another memorable stay in the future. Warm regards, Anton Hartanto General Manager Grand Zuri BSD City

Dear Guest, Thank you for taking the time to share your review of your stay at Grand Zuri bsd city. We deeply regret the inconvenience you experienced during the check-in process. We are very sorry to hear that our staff in the lobby were rude and disrespectful. This does not reflect the high standards of service we uphold at Grand Zuri bsd city. We are committed to providing a friendly and professional stay for every guest. We have taken this matter seriously and will conduct a thorough investigation to identify the staff involved. We will provide additional training to all of our staff to ensure that they always provide the best service and respect for every guest. We understand your disappointment and we are very sorry to have disappointed you. We hope that you will give us the opportunity to correct this mistake and demonstrate our commitment to providing exceptional service. Once again, we apologize for the inconvenience you experienced. We look forward to welcoming you back to Grand Zuri bsd city in the future and providing an even better stay experience. Sincerely, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you and your family had a wonderful stay at Grand Zuri bsd city. We strive to create a family-friendly atmosphere, with comfortable rooms and modern facilities to suit our guests’ needs. Our strategic location close to shopping centers such as aeon mall BSD, Teraskota Mall, and ice bsd is indeed one of our proud advantages. We are glad that you were able to take advantage of it during your stay. We greatly appreciate your compliments on our service. The friendliness and readiness of our staff in assisting our guests is our top priority. We are also very grateful for your appreciation of our quick response in securing your leftover belongings. Guest trust and comfort are of utmost importance to us. We look forward to welcoming you and your family back to Grand Zuri bsd city in the near future for another unforgettable stay. Warm regards, Anton Hartanto. General Manager. Grand Zuri bsd cIty

Warm greetings from Grand Zuri bsd city, Thank you for your positive review! We are very happy to hear that you enjoyed the cleanliness of the hotel and the friendliness of our staff. Cleanliness and the best service are our top priorities at Grand Zuri bsd city, and we will continue to strive to provide an unforgettable stay experience for every guest. We look forward to welcoming you back on your next visit. Warm regards, Anton Hartanto General Manager Grand Zuri bsd city.

Dear Ms. Dytha, Thank you very much for your positive review regarding your stay at Grand Zuri bsd city. We are very pleased to hear that you enjoyed our hotel's strategic location close to the bsd business district and shopping centers, as well as the complete facilities we provide. We also greatly appreciate your compliments on the comfort and cleanliness of the room, the variety and quality of the breakfast menu, as well as our swimming pool, sauna, and gym facilities. We always strive to provide the best for every guest who stays at our hotel. We look forward to welcoming you back to Grand Zuri bsd city in the future for an equally pleasant stay. Warm regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Mr. Agung, Thank you for your positive review regarding your stay at Grand Zuri bsd city. We are very happy to hear that you enjoyed our hotel facilities, beautiful views, and our strategic location close to Aeon BSD. We always strive to provide the best service and attractive facilities at competitive prices. Your review means a lot to us and will be a motivation to continue improving the quality of our services. We look forward to welcoming you back to Grand Zuri bsd city in the near future. Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Ms. Dara, Thank you very much for your positive review and trust in Grand Zuri bsd city. We are very happy to hear that your stay was very comfortable and memorable. The happiness and satisfaction of our guests is our top priority, and we greatly appreciate your appreciation of the facilities and services we provide. We will continue to strive to maintain and improve the quality of our services so that every guest feels at home. We are also very grateful for your recommendation. We look forward to welcoming you back to Grand Zuri bsd city on your next vacation in Tangerang. Do not hesitate to contact us if you have any special requests or need assistance in preparing for your next visit. Warm regards, Anton Hartanto. General Manager. Grand Zuri bsd city

To our guest, Thank you for your wonderful review! We always strive to provide an unforgettable stay experience for every guest. Your review will be our motivation to continue improving the quality of our services and facilities. We look forward to welcoming you back to Grand Zuri bsd city in the near future! Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

To our guest, Thank you for your wonderful review! We always strive to provide an unforgettable stay experience for every guest. Your review will be our motivation to continue improving the quality of our services and facilities. We look forward to welcoming you back to Grand Zuri bsd city in the near future! Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Valued Guest, Thank you for your valuable review regarding your stay at Grand Zuri bsd city. We are very pleased to hear that you enjoyed the easy and fast check-in process, the cleanliness and comfort of the room, the complete facilities, and the variety of breakfast that we offer. We apologize for the inconvenience you experienced regarding the musty smelling towels. We have followed up on this issue with our housekeeping to ensure that similar incidents do not recur in the future. In our effort to save energy, our in-room refrigerators are adjusted to a non-functioning state before guests check in, but our staff are ready 24 hours whenever you need them turned on. We greatly appreciate your feedback, and this will be a very important evaluation material for us to continue to improve the quality of service and facilities that we provide. We look forward to welcoming you back to Grand Zuri bsd city in the near future and providing an even better experience. Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Valued Guest, Thank you so much for taking the time to share your positive experience at Grand Zuri BSD City. We are absolutely delighted to hear that you found your stay "very good, clean, and comfortable." This is exactly the kind of feedback we strive for, and it truly motivates our entire team. We work hard to ensure our guests have a pleasant and memorable stay, and your comments validate our efforts. We're especially pleased you highlighted the cleanliness and comfort of our facilities, as these are areas we prioritize. We hope to have the pleasure of welcoming you back to Grand Zuri BSD City again soon. Please don't hesitate to contact us directly if you have any special requests or if there's anything we can do to make your next stay even more enjoyable. Sincerely, Anton Hartanto General Manager Grand Zuri BSD City

Dear Valued Guest, Thank you for your wonderful review of your experience at Grand Zuri bsd city! We are very happy to hear that you enjoyed our hotel's strategic location in BSD, spacious, nice, and comfortable rooms, and peaceful swimming pool in the morning. We always strive to provide a memorable stay experience for every guest. We especially appreciate your comments about our swimming pool which is comfortable for swimming in the morning because of its protected position. Thank you again for your review. We look forward to welcoming you back to Grand Zuri bsd city in the near future! Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Hi Mr. Yoga, Thank you for your review of your stay at Grand Zuri bsd city. We greatly appreciate your feedback, as it helps us to continuously improve the quality of our services and facilities. We apologize for the inconvenience you experienced regarding the cleanliness of the bathroom, especially the cloudy sink water when you first entered. This is certainly not in accordance with the standards we apply to maintain the cleanliness and comfort of our guest rooms. We have followed up on this issue with our housekeeping team and ensure that more detailed bathroom cleaning procedures will be implemented in the future. We will also conduct routine checks on all bathroom facilities to ensure that everything is functioning properly and is clean before guests arrive. Once again, thank you for your review. We hope you will continue to choose Grand Zuri bsd city as your place to stay in the future. We will continue to strive to provide a better experience for you and all our guests. Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Hi Mr. Khabib, Thank you for your positive review! We are very happy to hear that you felt comfortable during your stay at Grand Zuri bsd city. Our strategic location is indeed one of the advantages that we offer, being close to shopping centers and the city center, making it easy for guests to do activities and enjoy the various facilities available. We always strive to provide the best staying experience for all guests, and your review is a motivation for us to continue to improve the quality of service and facilities. See you on your next visit! We look forward to welcoming you back to Grand Zuri bsd city in the near future. Do not hesitate to contact us if you have any questions or special requests for your next visit. Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Mrs. Elisabeth, Thank you for your recent stay at Grand Zuri BSD City. We appreciate your loyalty and are delighted that you continue to choose us as your preferred destination for a short getaway in BSD. We are sorry to hear that your experience this time was not as cozy as previous stays. We take your feedback regarding the ant issue very seriously and apologize for any discomfort it caused you and your family. We understand how unsettling it can be, especially when it affects your child's medicine and belongings. Please allow us to extend our sincere apologies for any inconvenience caused. We have taken immediate steps to address the issue and ensure that such incidents do not recur in the future. We have thoroughly inspected the room and surrounding areas and have implemented additional preventive measures to eliminate any ant activity. We would like to assure you that we prioritize the cleanliness and comfort of our guests, and we strive to provide a welcoming and enjoyable environment for all. We would be grateful if you could give us another opportunity to demonstrate our commitment to excellence. If you decide to return, please do not hesitate to contact us directly. We will be happy to make arrangements for a room that meets your expectations and ensure a more comfortable and ant-free stay. Once again, we apologize for any inconvenience caused, and we hope to welcome you back to Grand Zuri BSD City soon. Best regards, Anton Hartanto General Manager Grand Zuri BSD City

Dear our guest, Thank you for your wonderful review! We are so glad you enjoyed our sauna facilities during your stay at Grand Zuri bsd city. Sauna is one of the facilities we provide to ensure our guests feel relaxed and refreshed during their stay with us. We always strive to provide an unforgettable stay experience for every guest. Your review will be a motivation for us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Grand Zuri bsd city in the near future! Best regards, Anton Hartanto. General Manager. Grand Zuri bsd city

Hi Ms. Annisa, Thank you for your wonderful review! We are very happy to hear that you and your family enjoyed your stay at Grand Zuri bsd city. We strive to be a family-friendly hotel, and are delighted to know that our facilities and services met your expectations. Your comments regarding the cleanliness and condition of the new rooms, the variety of breakfast, and the friendliness and helpfulness of our staff are greatly appreciated. This will serve as motivation for us to continue improving the quality of our services and facilities. We look forward to welcoming you and your family back to Grand Zuri bsd city in the near future. Sincerely, Anton Hartanto. General Manager. Grand Zuri bsd city

Dear Guest, Thank you for your wonderful review of your experience at Grand Zuri bsd city! We are very happy to hear that you were impressed with our wide selection of food, including our favorite Indomie corner and gelato. Your feedback on the taste of the food will be taken into consideration for future improvements. We will continue to strive to improve the quality and variety of our menu, including considering your suggestion to add a siomay corner or pempek corner. We are also glad that you enjoyed our hotel's strategic location. Regarding the swimming pool, we apologize for the inconvenience you experienced. We will soon conduct routine checks and cleaning to ensure the cleanliness and comfort of our swimming pool. Thank you again for this valuable feedback. We look forward to welcoming you back to Grand Zuri bsd city in the near future to provide an even better experience. Sincerely, Anton Hartanto. General Manager. Grand Zuri bsd city