Champagne Palace Hotel

Stayed at this hotel from 13 January 2025 to 16 January 2025. My experience - If I could give a minus 5 star, I would. Where do I start? I had booked a single room for the duration. This room can induce claustrophobia in people who never had it before. The walls are scratched and has several stain marks. Rushed to the reception and requested another room. The receptionist's attitude was rude to say the least. He demanded 80 euros to upgrade to a double room. It was 9pm and I had a long day. I paid 80 euros and he gave me key to the upgraded room. It was larger, relatively. I left my bags in the room and went out to get something to eat. Came back to the room, went to shower and I smelled human feces in the bathroom. I couldn't take it anymore. I called the reception and reported this. The receptionist came to inspect the bathroom. He was unconvinced and I pointed the bits on the bathroom floor, yet he still didn't seem to believe me. Then he said I can get another room, but I'll have to go down to the reception to collect the key. No apology, no politeness, no basic decency. He was rude and his attitude was such that as if I was lying. By the way, unless you call reception and report that there is no hot water, there won't be hot water to shower.

Good staff!

Nice staff. Clean.

common , rude staff

Great location in a walkable city, I had a very nice stay and the staff is friendly.

Shower is very very very tiny and the hot water was hot only i complained then it became cold water only the ac was only hot the whole time

A place to sleep. For those who complain about this property; you should know exactly what you are getting for what you paid (1/2 the price of other 4 star hotels) making this an actual 2 starts, but enough to get your sleep after a long day touring Rome. Area kind of sketchy (all of Termini area is) but never felt unsafe, and surprisingly, lots of restaurantes around.

Good location. Not a 4 star hotel though. 3 at best.

I would not recommend this property. The room was not clean, the traffic outside was noisy, the towel warmer in the bathroom made a buzzing noise and the room was not clean.

I like old hotels and the staff was very nice. They let us check in earlier and left our luggage after check out. Comfy for a couple of days and not expensive.

Great

Good hotel near the train station

Our stay at the Champagne Palace Hotel in Rome was far from ideal. The hotel was dirty, and the noise levels were quite high, making it difficult to get a good night's sleep. The staff was generally unfriendly, which made us feel unwelcome throughout our stay. Additionally, there was no elevator at the entrance, which was particularly inconvenient for handling luggage. For the price we paid, it felt overly expensive considering the quality of the experience we received. The only positive aspect was that it was the only hotel available at the time, but in hindsight, we would have preferred not to stay there at all.

We had an amazing time! Great location, clean, comfortable and the staff was very helpful! Thank you!

I would call this a 3 Star, not 4 Star Hotel.

Hotel is old and need for some upgrades, the ac in our room was noisy and we have to set a low speed because the noise, so, the didn't get cold enough. Also in the morning we can Heard everything in the street even a small talk. I'll not book again.

I had taken the last plan into Rome from the airport. Got to my room at 2 am and had to be out of my room at 10 am . Expensive 8 hours. I did stay another night in another room that was bigger than the last

The not so good: Upon check-in, my booking was not recognized in relation to room type. Though the situation was finally corrected, we were not off to a great start. Obtaining an additional room key was a stumbling block - still not sure why. We had to request a change of bath towels several days into our stay. Though the request was readily supported, it was odd to have to place the request. The hotel has a beautiful top floor, with lovely views and really nice decor. The downside - the restaurant was currently closed (for renovations? not sure), but it was accessible, and a nice place to sit and relax. Lastly, the hot water was inconsistent - it comes, leaves, and returns. And with a VERY small shower, you just need to bare it. The good, was that there was one individual at the desk that always made the effort to assist.Too, this location was very convenient, with numerous restaurants in close proximity, and a simple, 2-block walk to the Termini station. Overall, the cost was high for the quality of the hotel, somewhat limit service, and without a restaurant. But the comfort of the bed and bedding, along with the excellent location, made it worth the stay.

Good

The room looks NOTHING like what they advertised in the pictures. From the pics you can see a desk, a window and a bed, BUT IT CAME ONLY WITH THE BED, AND NO SPACE EVEN FOR THE OTHER AMENETIES THEY ADVERSTIED. Worst even, the hotel staff is really rude, not only to me but to the other guests as well that I saw - some of them need some serious anger management courses too. The hotel was dirty and the furniture looks very cheap. I woudln't recommend anyone, specially if you will spend alot of time in the room (it doesn't even have sunlight!), even if the location is central- but they might scam you with the rooms!