The only positive experience we had at this hotel was with the restaurant and bar. The staff there were exceptionally friendly and helpful. They accommodated my daughter’s food allergies with great care, which we truly appreciated. I would give 5 star rating for them if there is any seperate rating for them. Unfortunately, the rest of our stay highlighted significant leadership and management issues. If it were possible, I would give the manager a zero rating. For example, we requested laundry pickup, but no one came on the first day despite multiple follow-ups. On the second day, I had to call the front desk and provide an ETA for pickup, even offering to leave the laundry at the desk. Only then did a staff member show up. In simple words; staff don't care about customer request here. Other issues: room service brought the wrong order after 40 minutes, and the rooms were dusty with inadequate cleaning. Additionally, a New Year’s event blocked restaurant access for hotel customers, with no prior notice. No response when we asked to talk with supervisor. All these issues point to a lack of hands-on management. It seems the manager is not actively overseeing operations or ensuring a smooth experience across different services. In contrast, I’ve stayed at Hilton hotels where managers are visibly engaged and available for discussion; checking on various departments and ensuring everything runs efficiently. This hotel could benefit greatly from that level of attentiveness.

Best experience. Professional team. 5-star luxury hotel. Good job for the whole team. Especially the housekeeping.

the best hotel i been at so far, so clean and friendly staff

So nice!

I would advise not to waste extra money in this property with such prices . The amount we decided to pay not really worth it with such conditions , insufficient amenities Water has been leaking all night in the bathroom . Charging 75 euro deposit per night with a proof of charges breakdown Overall it was not really good experience

Without traffic, just a 20 minute taxi ride from the airport. Modern, safe hotel located adjacent to the Convention Center, but a one hour taxi trip into central Rome due to traffic in the Piazza Venezia (10-year subway construction). Service in the restaurant and bar unusally slow. Difficult to obtain a direct email to communicate late arrival to the front desk.

Our room was fine but the unfriendly reception staff and the breakfast quality need attention.

Amenities was great.

Loved the breakfast options! Clean space and helpful staff! Thank you

The hotel looks modern and beautiful but lack of ventilation. We all got allergies from the indoor dust. Exchange air is not possible. The bath in the room is small and right next to the safe. Water and humidity from the shower made our passports inside the safe soaking wet. This was completely unexpected. The hotel had a water main broken during the morning when we were supposedly leavings. All gusts had to be evacuated. The chaos and panic were everywhere as many need to catch up the flights and cruises. The hotel staffs were very nice, friendly and helping out as much as they can. It is obviously short staffing during the high seasons.

洗澡没有水

I had a great 7 night overall! Front desk were really helpful with getting me a cab when I need one and answering my questions. Just to nitpick a bit, the cleaning staff were good but could do a better job not just rotating pillows but actually changing it out. If you’re going to lay my bed I expect the sheets and pillow cases changed not just using the same sheets. I love the breakfast buffet options but sometimes it takes a while for things to be refilled. That could also be because it about 45 minutes to the end of breakfast, so that might be on me.

No housekeeping and parking is difficult

Good hotel close to metro, clean , very good breakfast, friendly staff

Good

The only good thing was the metro was few mins from the hotel. The worse thing about the hotel was the level of customer service and hospitality, rude and unwelcoming staff. Also so much dust in the rooms, had to change the room three times also the breakfast options for vegetarians and vegans is poor for this hotel chain comparing to other Hilton’s. As issues were not solved and caused inconvenience we not planning to stay again here, there’s more hotels with better service.

would stay there again

The hotel is very nice. The staff displayed professionalism and were very helpful.

No comment

My sister and I stayed here for four nights and it was great! The shower is a bit tricky, but the rooms and staff were nice and helpful. The gym was great! I ran on the treadmills every morning! There is a nice heathy restaurant with salads right across the street if you need a break from pizza and pasta. A mall is near. We took taxis everywhere. I would definitely stay again!