Italiana Hotels Florence

The best hotel with the best people!

Loved the stay and breakfast was great. Just a little too far from downtown Florence to make it worth it.

We booked with expedia and booked for the pool, there was no indication the pool was closed for the winter season. We specifically booked it to relax by the pool after many days on the road, and it was super hot that day. We then arrived to our room and the air conditioning had been shut of for the off season as well, the windows opened but we were then eaten alive each night by the mosquitos. The breakfast was good. There is no access to ice or an ice machine in the hotel, they sent us to a bar down the road to get some. no food at all or snack machines.The bar and restaurant were also closed for the season.

Great location. Took public transportation to get around. Very assessable.

Where do I begin with my feedback, I will try to list all the issues: 1. Hostile and unfriendly staff. 2. Dark and dingy rooms with minimal lights. 3. The key card would not work at the end of the day each day of our stay coz as per them "the cleaning lady uses her card, so your card will not work" and they are not apologetic about any inconvenience they cause by saying - you are not the only one. 4. The breakfast staff stopped us from filling my son's water bottle in the morning even when we bought breakfast package for all four of us for three days. 5. Staff wouldn't let us heat our food from outside due to "safety reasons". We were there with 2 young kids and there was no empathy. 6. There was tea kettle in the room but only sugar packets, no tea/coffee to help us. Even after constant reminders, they would not provide the tea bags. 7. There was no shampoo/conditioners in the bathroom. They only had the Gel wash bottle which is attached to the wall of the bathroom. When asked front desk for shampoo, they said it is what it is in your room. So overall, pathetic stay. No wonder they dont have the room pics in their hotel page. Expedia should revise their ratings for this hotel so as not to misguide Expedia members into booking such pathetic hotels. Thanks, Tushita

Breakfast was very good love the pool view from restaurant safe parking

No friendly and charging the city tax besides the hotel pay is ridiculous. They charge pay stay for each person which is not fair at all!

The area is OK, about 15 minutes in car from center. The building is not in good shape, hotel needs to keep common areas clean, fresh and smelling like a hotel. The carpets, walls, doors, baseboards and overall shape of the building is terrible, even disgusting. The interior room is somewhat better. The wifi is bad service for work or streaming. Staff was OK but they took too long to check us in.

Pool is nice. Hotel is old and dirty. Rooms are small. Service is not great.

Excellent hotel with a wonderful buffet breakfast. Only draw back is that it is far from the center of town.

This hotel was off the beaten path. I felt like we were on the “wrong” side of the river. An Uber to anything in the city center was a long ride (30 minutes) and expensive. The hotel itself was clean and staff were friendly. The pool was nice and so was the restaurant.

Great service in all areas of the hotel, friendly and thoughtful

Hotel was far from city center and was very difficult to find a taxi. Room was average. No coffee in room. Pool closed on the early side. At 7 pm

Excelent stay! The best hotel! We come back every year for a long time!

Bathtub wall is high and very small antislip area.

The room is very noise. The noise from all around from the next room and hallway and outside. (4D noise experience). The bathroom is terrible, the water is leakage all around when I use toilet/handwash/shower.

The best hotel in south Florence.

The room had a good size, the main plaza is about 30 minutes by bus which the bus stop is right outside the hotel. The breakfast was very good, it had a coffee machine to make your own coffee and it had a pool which I didn’t have time to use…

This is a good hotel and good price

The bed was super comfy, very cold ac and the room was very nice. Only complaint would be the wifi as it was slow.