I booked this hotel mainly for its airport shuttle. Even though there’s only one to the airport in the morning, they went above and beyond to help and accommodate me. The room was massive and provided absolutely lovely views. I do have tattoos so they had to be covered when entering the bath. The building is old and smells of moisture, which I think comes with running an onsen. Overall, I enjoyed my stay very much.

The hotel has seen better days, but the rooms are roomy and the staff is quiet friendly. Outside there isn't much, but there is a supermarket! 15 minutes away you'll find the best beach in Honshu island though. Breakfast is nice of you like Japanese style breakfast, not so much western style food...only scrambled eggs and rolls

The staff showed hospitality all the way, a front desk lady took us to our room that had hot water ready for our tea and snack, and showed us the room, very kind and professional. The hotel provides traditional Japanese breakfast buffet - it is just so wonderful. We enjoyed our stay.

Kasuikyo is located just in front of a beautiful lake. Its staff (from the shuttle bus driver to the reception and restaurant serving staff) are friendly and helpful. They even arranged 2 very attentive chinese-speaking staff (Ms Tan and Ms Ho) to attend to us (knowing that we are unable to speak Japanese) during check-in and brought us around to view the hotel amenities. Our room (a suite with an open-air tub) overlooking the lake was the most comfortable and romantic experience. We were also served with different sets of delicious kaiseki meals during our 3-night stay. Ms Tan even recommended some nearby places of interest such as a day trip to Kanazawa or a 1-day loop-bus ride around Kaga. We felt pampered like royalty during our stay and will surely return to this hotel if we were to visit Kaga Onsen again.

Totally out of my expectation! Check-in could speak Taiwanese Mandarin. Got upgraded, rooms were spacious & facing to the lake - stunning & peaceful view. Their tatami was very comfortable. Onsen is also facing to the lake as not many people stayed there, almost was a private onsen. The hotel conists of 1 traditional & 1 modern block. Buffet breakfast in the big banquet hall, with a lot of choices & variety. Should’ve stayed longer to try out everything

Wonderful Onsen. I will never forget sitting in wooden Onsen outside under the stars and looking over the lake. This is a beautiful hotel. Luxurious, very friendly staff and we had an unexpected banquet in the evening meal. An unforgettable experience. In the morning we walked to the beach - a truly memorable stay.

Very traditional and nice and clean. Nice to experience the real traditional ways.

It was amazing holiday for us. There was cleanliness of room, have nice & good service. Especially with a delicious & refined Japanese dinner.

We stayed four nights in hotel, before arrival I doubt if stay too long... but after staying for four days, I would like to come again. The staff were very professional and very nice, the hotel provided staff to speak my language. The room, the food and the hot spa were excellent, clean and nice set up. We stayed in a lake view room, day and night with a million dollar view, relax and relax. The environment of the restaurant was a five-star services. They served our meals in a private room, nice and clean. The designs of foods were a piece of fine arts. After dinner, the hotel provided special program every night.... we enjoyed the classical singing, piano more.

Room: No air conditioning. Super hot. We have to ask for one or two fans to keep the circulation going. You can't open windows as the mesh screen were all broken with lots of bugs outside! Poor maintenance of room, facilities & public hot spring area inside & outside. We were already stayed at the renovated floor. This is applicable for both western & Japanese style rooms. There were 6 of us and we had three rooms. I think the only nicer area are the "MOST" expensive rooms(top floor) with private hot tubs. The rest of hotel are old, smelly & dark. Many parts of hotel showed signs of leaked before. So not expected of this quality with this kind of price level. I stayed in other Onsen resort with similar pricing and they were much better maintained. Facilities: There are several entertainment rooms, like pool table, karaoke, dancing...etc. All have to be pre-booked and there's a fee. The pricing is high too! The dining & breakfast area are ok. Our stay included dinner & breakfast. The dinner is good quality & taste good. But, the breakfast is so basic with low quality food. The breakfast period is so short, only 7:00am to 9:00am. It's a bit stressful to hurry for breakfast when you are relaxing at a Hot spring resort. Staff Service quality: The dinner & housekeeping staff are nice. But, I sent an email in advance for meal & shuttle pick up. They never replied until I sent it twice & get someone who speaks Japanese to call for me. Speaks poor English too. Overall disappointing

Nice and comfortable hotel with good lake view; Good dinner and great breakfast buffet; Excellent services

It was a very relaxing stay. The area is absolutely gorgeous. The staff, though some may have tiny bit of language barrier, has always gone above and beyond to make sure our stay was a pleasant one.

Toilet and bath room condition so so

Very roomy rooms with separate lounge area looking out into the lake, a separate bathroom and separate toilet room. Staff was exceptionally fantastic and accommodating.

Hotel was nice and close to the Kagaonsen train station and Canbus tour station. Staff was very friendly, professional, and accommodating. The hotel and rooms could use some renovating. The breakfast buffet was great.

The hotel is dated and needs upgrade.

Overall we had a WONDERFUL stay. The view from our lakeside room was expansive and very serene. The room itself, while lacking in sleek updates and showing quite a bit of wear was nonetheless luxurious in its size and view alone. And for our first time in Japan this was our first traditional Japanese rooms replete with Tatami mats and lower furniture which served us beautifully. The onsen itself was fantastic-large (sexes separated), very clean bathing and dressing areas with same expansive lake view from a whole wall of windows. Staff was very accommodating in spite of minimal English. We ended up having one of the best Italian (!) meals of our life upon a recommendation by the front desk staff. Overall a terrific stay if you're expecting a more "national" as opposed to "international" experience - for which we were extremely grateful.

Good condition

車でアクセスしやすく、駐車場も完備されているホテルです。長い歴史を持つ伝統的なホテルで、施設は少し古さを感じるものの、良好な状態が保たれています。スタッフ全員が丁寧なサポートとコミュニケーションを提供してくれます。

周辺施設は震災とコロナの影響で寂しいものであった。宿泊施設はとても清潔感もあり、とてもきれいで良く、部屋もとても満足している。残念なのが従業員の接客。車止めの人も空港までの移動方法を全く把握していない。フロントは愛想の無い人に受付され気分を損ねた。ホテルの名前の由来は「ホスピタリティ」人をもてなすところからです。癒しを求めているトラベラーにそこを提供する配慮で必要では？と感じた。