Nice experience, super large room with kitchen, there are some washing & drying machines we can use, and a self service trolley to handle large luggages.
Very spacious, comfortable room, newly furnished with big bed and two attached bathrooms suitable for family vacation. Satisfying selection on breakfast buffet menus and all were so delicious. Good facilities such as sauna and super sized swimming pool. Good hospitality and helpful staff.
The place was awesome and comfortable. We were staying just for a night and every basic needs are perfect. For breakfast it was free, and the food was enough for a morning tummy fill up. Nasi goreng and sambal sedap. Staffs are super friendly and helpful, including the security at the parking area. Thank you so much for everything. Will surely stay here again whenever we will be in JB. ❤️
Very strategic loc. You can walk from there to JB city central & all. As for travellers from SG to JB, you can reach the hotel just by walking (connecting floors are there from the JB ktmb station/JB checkpoint, through the mall JB city central at the 3rd floor). The hotel is right across the side of JB city central. I brought luggage (24 cm2) but find it easy to move around from the hotel to the ktmb station (less than 15 mins walk with big luggage).
Toilet Shower good. Hairdryer have to ask end up spoiled. Wifi keep on changing without guess aware and have to ask for it. From reception ask to call room cannot call
It's damn bad. Everything is old and in bad condition. Toilet stinks. Bathtub is rusty. The water heater is not working properly. Aircon not cold. I was in room 1233. Swimming pool is dirty. Breakfast selection is limited and horrible. Seriously the worst hotel i've been in. Do not come to this place. Citrus hotel which is just across and cheaper is much much much better.
I have no idea I booked and paid in traveloka, but hotel unable to trace the booking number. Receptionist is very rude and not helpful at all. Push all the wrong to us … blame us for booking through traveloka. After all the argument, they find out that the booking transfer to trip. Com … but tell us there is no room available? How can this happen? I already paid and voucher received! Please give an explanation! Really feel so disappointed!
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