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Sunstone Hotel Penang

Name: Sunstone Hotel Penang
Address: 17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600, 17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Penang, 11600, Malaysia
Rating: 7.9

Hotels

7.9

/10

Pleasant

554 reviews

What Guests Say About Their Stay

Indriana Rusmajie

9.4

/ 10

The room is fine, comfortable and the toilet is very good.

Stefani

9.1

/ 10

Near Lam Wah Ee Hospital. Near food market.

In the Area

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17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Sunstone Hotel Penang is a hotel in a good neighborhood, which is located at Jelutong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Sunstone Hotel Penang

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What's around Sunstone Hotel Penang

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17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600

Discover More About Sunstone Hotel Penang

Location

Sunstone Hotel Penang is a hotel in a good neighborhood, which is located at Jelutong.

About Sunstone Hotel Penang

Sunstone Hotel Penang is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Sunstone Hotel Penang is the perfect place to stay that provides decent facilities as well as great services.

Have fun with various entertaining facilities for you and the whole family at Sunstone Hotel Penang, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Sunstone Hotel Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sunstone Hotel Penang is suitable for you who value privacy during your stay.

Sunstone Hotel Penang is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Sunstone Hotel Penang is a wise choice for travelers visiting Jelutong.

All facilities in Sunstone Hotel Penang

Common Space

Lobby

Exterior

Bedroom

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Connecting rooms
Family room
Non-smoking room
Smoking area

Hotel Services

Front desk
24-hour Receptionist
24-hour security
Multilingual staff

In-room Facilities

Desk
Shower
TV

Transportation

Limited parking
Parking with surcharge

Public Facilities

Coffee shop
Elevator

Connectivity

Free WiFi

Accommodation Policy & General Information in Sunstone Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate. With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 12:00
Available rooms at Sunstone Hotel Penang	22
Number of floors in Sunstone Hotel Penang	2
Another facilities in Sunstone Hotel Penang	ATM/Banking, Beauty salon, Grocery, Hair salon, Laundry

Frequently asked question in Sunstone Hotel Penang

What are available facilities at Sunstone Hotel Penang?

There are top facilites at Sunstone Hotel Penang such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sunstone Hotel Penang?

The standard check-in time at Sunstone Hotel Penang is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Sunstone Hotel Penang

Overall Ratings & Reviews Sunstone Hotel Penang

Traveloka (554)

7.9

Pleasant

From 554 reviews

Provided by travellers on

Cleanliness

7.8

Room Comfort

7.7

Meal

7.4

Location

8.0

Service and Facilites

7.7

People often mention about Sunstone Hotel Penang

All

Distance to City Center (1)

Surroundings (1)

Accessibility (1)

Staff Friendliness (1)

Ambiance (1)

Hotel Area (1)

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Traveller Reviews Sunstone Hotel Penang

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Customer reviews

C***t

9.4

/10

Reviewed 3 week(s) ago

This hotel is very comfortable and quiet.. the distance to the hospital is long, wow, 30 minutes walk and you'll arrive... the staff are friendly and kind, the rooms are clean and nice, the bathroom is clean. It's satisfying to stay here...

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Accommodation's Reply

30 Mar 2025

Thank you for choosing to stay at our hotel. Don't hesitate to come here. See you again

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A***a

Medical

5.4

/10

Reviewed 24 week(s) ago

The only good thing about this hotel is its location to Lam Wah Ee Hospital. The rest is bad. The receptionist is rude. I checked in for 2 days, and on the first day I was a no show because the plane was delayed. But they unilaterally canceled my 2nd day. After a little confirmation, they gave me a room for my 2nd day. In the morning, the electricity in the room suddenly went out. And after confirming to the reception at the time of check out (8-9 am I c. O) there was no apology at all from the reception. Even when I left there was no word of thanks for staying.

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1 people find it helpful

Accommodation's Reply

31 Oct 2024

First, thank you for staying at our hotel. To your knowledge, we were not informed about cancellation or non-attendance from your side, even when you were present at the hotel on the second day early from the check-in time, we also gave you an early check-in without having to wait until the check-in time. at 2pm. Regarding the lack of apology, we have investigated our receptionist who issued an apology even though we did not receive a report from another room that had no electricity that day. Regarding the thank you, our receptionist said thank you after he signed the deposit receipt. Please don't make this incorrect charge. Thank you. again for staying at Sunstaone and sorry if you had a bad experience

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S***a

8.5

/10

Reviewed 30 week(s) ago

The hotel is near to Lam wah ee hospital. There is a market infront. Just walk across to the market. There are so many kind of food in the market. The room is a bit old. The picture of the room is so good. But it 's opposite to the reality. We get a room with no window. So it feels Stuffy inside the room. Fortunately we just stay for one night.

2 people find it helpful

J***i

Medical

9.4

/10

Reviewed 38 week(s) ago

The hotel staff is very friendly, if the room is available then you can check in straight away, no need to wait until the time is up. The rooms are comfortable and nice, the wifi is also smooth.

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2 people find it helpful

Accommodation's Reply

16 Jul 2024

Thank you for your support...Please come here again..Thank you for choosing Susntone Hotel

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Sarihon S.

8.5

/10

Reviewed 40 week(s) ago

Comfortable while staying here, the officers are all friendly.

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Accommodation's Reply

05 Jul 2024

THANKYOU FOR YOUR SUPPORT..HOPE YOU ENJOY WITH THE STAY YA..DO COME AGAIN YA

Brahma W. S.

Medical

8.2

/10

Reviewed 47 week(s) ago

Good, neat, suitable for those of us who want to go to Lamwahee Hospital nearby 👌.

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1 people find it helpful

Sonya M.

Medical

9.1

/10

Reviewed 47 week(s) ago

The hotel is in accordance with the price offered, the staff is friendly and close to the market so it is easy to find food, each floor is provided with a water dispenser so you can refill it for free. If possible, the AC facility should be moved because it is directly facing the face/head. Because the ceiling is not high.

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3 people find it helpful

Accommodation's Reply

09 May 2024

Thank you for your input, we will fix all the shortcomings.

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a***a

Medical

6.5

/10

Reviewed 56 week(s) ago

Pengalaman nginap di sunstone bawa orang tua berobat karena deket sama lwe hospital, resepsionisnya arogant ngotot kesalahan dari mereka enggan mengucapkan kata maaf padahal salah mereka yang ngitung harga kamar. Wifi nya juga ga lelet banget, kasurnya kurang nyaman. Nginap 3 hari tapi tisu toilet uda habis ga di tambahkan. Yang bagusnya ada disediakan kursi roda, ada dispenser juga bisa ulang air. Tapi Udah trauma sekali sama resepsionisnya yang ngotot dan arogant. Tak akan pernah balik lagi ke hotel ini.

5 people find it helpful

Evie R. E. B.

8.5

/10

Reviewed 57 week(s) ago

Bed 2 besar, bersih, air lancar, toilet bersih, cocok untuk keluarga.

1 people find it helpful

Accommodation's Reply

30 Mar 2024

Thank you for your support..Please come and stay again...We will try to give the best for everyone

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Rizky D. L.

6.0

/10

Reviewed 60 week(s) ago

Old hotel and smellyy

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seftirina s.

9.7

/10

Reviewed 64 week(s) ago

The accommodation is really clean, I booked a family room (double-double) and the room is indeed spacious, the toiletries are toothbrush+ toothpaste, soap dispenser in the shower cabin. The hotel is a walking distance to laundry, food court, convenience store, KFC, Bank Niaga, and hospital lam wah Ee. The price is really worth it. The elevator is rather small but other than that, this was a good place to stay.

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Diana Rosa

8.5

/10

Reviewed 65 week(s) ago

Fasilitas sesuai harga. Cukup menyenangkan.

1 people find it helpful

Yudhi R.

6.0

/10

Reviewed 73 week(s) ago

The AC is not cold enough, the TV is difficult to turn on, the distance to Lam Wah Ee Hospital has to be turned around 850 meters, the WiFi is slow.

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Marlina Sentot

8.8

/10

Reviewed 86 week(s) ago

Good location, easy and near to food centre.

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lidyawati

5.6

/10

Reviewed 88 week(s) ago

Friendly staff. But the room is smelly, and the toilet is clogged. Since I only stayed 2 nights, I didn't complain.

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1 people find it helpful

Ryan S.

9.1

/10

Reviewed 91 week(s) ago

Booked on room 209 / family room. Pros. Clean, near market and food court, near lam wah ee hospital. Unlimited drinking water. Cons low water pressure. Limited hot water

1 people find it helpful

tuti a.

10.0

/10

Reviewed 107 week(s) ago

Friendly reception. Clean according to the price. Close to RS Jalan about 10 minutes close to KFC so eat well too.

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8 people find it helpful

Suanto Suanto

9.4

/10

Reviewed 109 week(s) ago

Good. Newly renovated hotel. Clean and comfortable. The bathroom is quite spacious. Very friendly staff. It's just that going to Lam Wah Ee Hospital is a bit far, you have to take a detour. Use Grab 5 RM only. Will come back to stay here again.

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4 people find it helpful

nur s.

8.8

/10

Reviewed 116 week(s) ago

The shower head have 3 outlets but only one can function. Told the receptionists but they said it has been like that since lockdown and nothing they can do. Near to most of the famous eating spots. Good locations. Limited irons so I didn't get to iron my clothes cause other guests were using.

2 people find it helpful

Khairun N.

8.5

/10

Reviewed 224 week(s) ago

Comfortable at an affordable price.

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