We had a lovely stay. My only suggestion would be more water fountains, especially in relaxation areas. All these saunas are a thirsty business.

They couldn’t find our paid booking. I spent 1 hour sitting in lobby on the phone with Expedia and their guest services. We were given $100 in credit but that money was not worth my time and the utter frustration my husband and I went through. This trip was supposed to be relaxing

Unlimited access to Wellness facilities Even before checking in and checking out. Easy procedures ...

Thermae 2000 is a beautiful spa and the hotel is lovely. The room was large with a patio with chairs so we could sit outside. Unfortunately there was a problem the night we were there with a smoke alarm that continued to go off and was quite disruptive. Also, one warning to older guests. The shower was in a tub with a very high step and no bar so you really have to be careful not to fall.

Beautiful place, it was relaxing and de-stressing. Both facilities and food were amazing. We consider coming back.

It's good but not perfect

A lovely calm and quiet place to stay. All mt friends that i have told about it want to go next year .

I booked this from all the kids for my parents for my dad's 80's birthday. They had a good time.

The spa itself was nice, although felt very dated. The rooms, on the other hand, were in very poor condition, with smelly carpet, dirty cups, and not very nice amenities. Cleanliness was an issue. Most likely would not stay here again, but would use the spa again for a day trip.

Nice wellness with many saunas, only whirpool missing in sauna area. Hotel rooms big and direct access to wellness. Only in bar we were not served any more at 22h30, even if it was opened till 22h45.

Wonderful spa hotel great facilities and food. Excellent location

I am a self confessed complaUber when it comes to hotels, but this time I have nothing but great things to say. This hotel is is exceptional. Food, drinks, location, facilities... literally the best pool I have ever been in and I’ve travelled the world a lot! Want to relax? This is 100% the hotel for you!

This was our first time at this Hotel and I would happily return for another stay if I’m in the area again. The pools, spas and other such facilities are outstanding and very enjoyable. We found the Restaurant very well run and the food and service excellent. A visit to Maastricht from this location is also strongly advised.

More of a transient stop for me but nice hotel, with friendly staff and helpful staff. Great location and good food choice.

Super relaxing experience, the hotel is very nice and comfy, the water in the pools is regenerating and the saunas are amazing. Had a great stay!

It is amazing experience. The place is huge with many sauna rooms and pools. The staff are very friendly and helpful. Location is great, easy to find. We will come back.

This place was great! Great price, great breakfast and friendly staff. Able to use the facility all day after checking out, baggage storage at the hotel. Can't believe anyone would leave a negative review of this place! Food was also good and with normal prices. Highly recommended!

I decided on this hotel after having a hard week at work, the sauna and pool seemed to exactly what I needed. The night I stayed was a Thursday, on this day you have to be prepared to go naked, pool as well as the sauna. Like they say, "when in Rome"..

Wish I was on holiday not for business will try to return to have a more relaxing stay

Avoid this hotel. The hotel is very well situated however the service was not up to par- in fact it was in general quite awful. First, at 259 euros a night you would expect that - at a minimum- that complimentary slippers would be supplied. Not the case. One has to purchase them at the information desk for 6 euros a piece- if one's size is still available of course. Not the case for me or my girlfriend unfortunately. it would seem as a negligible point but it isn't. A four star hotel needs to rise to the occasion. Not the case in regards to providing massages when its suitable for guests.The massages are a bit pricey for what you get and the staff is not very accommodating in trying to satisfy your wishes. One could get the impression that they couldn't care less whether you get your massage or not. Also there seems to be a problem liaising between the front desk and the reservation (information) counter at the sauna level. This disconnect means that a massage that you've cancelled might find itself on your bill as was the case for me. So please keep an eye open. Rudeness on the part of hotel employees is also problematic. My girlfriend and I were approached by a hotel employee with a rude demeanor who asked us not to take selfies in the pool area- there was no "pardon me"- or "excuse me"- just a rude woman going about her designated tasks. Finally, the hotel is very austere and there's definitely nothing fancy about it. Breakfast was lackluster and poor. Not worth it.