Apsaras Siargao Resort

I had a pleasant stay at apsaras. Kinda pricey and I recommend to have more option at breakfast buffet and free shuttle service from airport to hotel and to, to make it a lot worth the price.

Great hotel. Friendly Staff. Great stay.

Resort itself is lovely, we get the ocean view or beach front room which you can not bathe because of rocky. The big problem is the incompetency of the staff and management ... 1. We have a tour starts at 8am so we decided to bring our staffs or luggages at the hotel earlier than the time we should check-in which is 2pm (I think it's around 7 to 7:30 AM). The receptionist check the computer and yes we are guest for that day. I know it's more safer because it's a resort. So, I told the receptionist if ever there is available room (we booked 3 rooms) please keep safe our luggages in one of those rooms, and she said yes po ma'am. So from car the helper put our luggages outside the right side of receptionist counter (outside the counter where their staff are outdoors). I ask if there is more safer room or storage room for guest lagguages while waiting for our check-in time, and she said wala po Ma'am. Then I repeated again ms. If there is room available, thank you. And replied again opo ma'am. Our tour ended night, 6:00 to 6:30 PM we went back to the resort. The only thing we can use is still on the place where we left. I ask the receptionist because he is in charge. "Ms. Did not you ask and ask me to enter that we use one of the 3 rooms that we have inavail. "He sighed. That's all I can not spoil the night because we're really bad for him, just deadmax. Asked for id's we then tag 1k each room for deposit daw under my name. She get the 3k and put in colored paper and have a colored pin she used to hold the money and the paper together. 2. A helper of the hotel brings our luggages to our respected rooms. My sister-in-law, forcing me to open the sliding window at the beach front room, did not seem to have opened the room that opened the light. He asked if he was right, but you do not have to embarass the person. Said "opo Ma'am here is the way". My sister-in-law says that she has a key card given to AMIN, but it's not the right way. I'm sorry, I'm sorry I do not know where and how to use it. "So my sister-in-law decided to tell her" she's going to follow you because you do not seem to have the right way to go We have a room for you, you can break it. "And there is a proper door to use the key card! 3. It's late night we decided to stay at the resort and have a good dinner to their restaurant. They offer most filipino dishes in the menu. Those who are in the restaurant are polite and always smile .. 4. Room 23, thinned, they want to move to our room because they are raging, flying little cockroaches, knowing that they are july -operate and resot 5. Breakfast .. They offer buffet style, I do not know if I'm laughing at cooking omelette and pancakes ... I'm sorry to say that you are both a Filipino and a self-employed country but will answer you struggling english push push push lang kuya chef ... Then sinago I'm in English so we can understand and I can also order an omelette. Then tell you what? What? What? ... Then I'm bisexual ... We do not even know for short ... 6. Early check out 10:15 AM, I've called the front desk to check that my room was leaving . We first checked out 2 rooms because we were the first one under the 3k deposit. I was looking for a receptionist (same girl yesterday) to give us a deposit for our rooms. She get the 3k at the cabinet under the table. He just finished 2k he gave me first because the other room that has not been checked out has a room charge from the restaurant and he just gave my sister a deposit of 1k. He's looking for my copy I say ms. I've been misplaced with that ... He has signed me with a copy of his paper with 3k, I'm confident and in his mouth he's going to give my sister a 1k more deposit after check- out. Then going to airport, my sister asked me if she had a 1k deposit. I told my sister-in-law that the receptionist gave us. It will be given to you after checking out because you have room charge. We call the resort then claiming that the full 3k deposit has been given to me. We said "4 we were in the counter that time and we heard and we all see that you only give 2k because of your reason with room charge". Then he still insist that 3k is full given. Then I decided to send a cctv footage. Yes I have the copy, 12 to 15 seconds she gets the money 3k then waving my hands no more 2 with us. She drop the 1k on the left side of the table and gave us 2k its on 41 to 50 seconds. 7.One more thing I forget at the fridge cake that I bought at bravo their famous white chocolate cream cheese cake and a bottle of gatorade. Sabi sa amin “clear” which means is walang naiwan ang guest... Sa tagal namin sa reception area/lounge, almost an hour na tambay di man lang nila sinabi na may naiwan kami... They ruined our last days of vacation at siargao. Taas ng expectatios but this is what happened to us. Resort itself is beautiful. But, I don't know why this resort is still operating, having this untrained employee and kind of management. Have a video but still claiming that they have done nothing wrong.... Sabi ko nga serve it as a tip... Pero they really don't deserve a tip except for the persons nung gabi sa restaurant...