The Linden Suites

We had an unpleasant stay in The Linden Suites. We paid 6k for our room and it was a 4-star hotel so we expected that it will be clean. However, there were lots of issues in their amenities as shown in the photos aside from the incomplete supply of common necessities such as slippers. We were two but they only gave us one pair. We can somehow forgive those stuff but we encountered unpleasant attitude from staffs as well. 1. We waited for more than an hour before we were checked in. (Understandable because the desk was busy with the DILG and Deped people I think.) However, the people at the front desk did not show pleasantries when I approached them. 2. Our internet was poor so they gave us two vouchers. My husband called the desk and a guy picked up the call but for some reason, the front desk cut the call (or the call was “accidentally disconnected”) but we waited for a return call but didn't receive anything. 3. Receiver in the restaurant stopped us from entering because we were wearing our sleep wears (terno pajamas). We normally wear our pjs even in other countries. Their rule is understandable because then again, I think there were lots of DILG people checked-in that day (but they should've at least advised us not to wear sleep wear when we were checking in). We eventually changed our wears but when we sat down, there were hairs in my bacon. 4. The front desk called at 10:30 and asked us to check-out at 11 although we requested the day before for a late check-out. I hope the staff do better next time. 🙃

Highly recommended! Thank you for the upgrade to 2 bedroom suite 😊

Surely will stay again! And thanks to Sir william!

Male frontoffice (duty-aug 16,2019 ; 6:56 pm) was disrespectful. I dropped by at your hotel front desk to claim my lost and found eyeglasses last aug 15 room 1106. I sent the copy of my id twice through email and I am showing him my phone but as per fo it was still not reflected on their mail. I told him that the car is waiting for me on the driveway, I am expecting sense of urgency from him and the way he told me na "oo nga maam wait lang pinaprocess pa po" was not appropriate as a frontliner. I am also from a hotel so I know we should at least have a spiel. I wasn't able to get his name but please.

The bad - We stayed at room 711, three bedroom suite, tower 2. The room is far from the two bedroom we booked last time at tower 1. The lighting is not good, very dim. The room looks old. One portion of the wood parque upon entering the main bedroom is detached. It is very difficult to adjust the aircon units as they don't seem to work; you have to click several times and point it very near the unit. The chair on the business table is worn out. Would not recommend booking this room from tower 2. Better stay at the tower 1. Also the sensor for the keycard access on the Tower 2 lifts needs to be checked. We had a hard time making it work as well as other guests who went back to the 2nd floor because the access is not working. The good - I would like to commend one staff who is very accommodating - Bubble of Front Office.

Hotel is perfect for family staycation. Service is good. Hotel staff is courteous especially the housekeeping at 18th floor. The staff at the happy chef if remarkable for giving excellent service. Highly recommended you'll get your money's worth.

Awesome! Perfect place for small parties.

You never fail to deliver. Always a nice place for staycation❤️