Style over substance. I loved the look of Doña Graca online, and the idea of an apartment with the service of a hotel. Unfortunately, it did not live up to expectation. We had a VERY noisy stay where we didn't get a good night's sleep in 3 nights. There is absolutely no soundproofing, so you hear all street noise, other guests in their room or stairwell or neighbours and their house parties. There is also a light that comes on whenever anyone is in the corridor. With internal glass windows this means a light into your room or flat whenever anyone moves around in the corridor. The breakfast was a strange service where you had to request anything you were missing by email, but the email wasn't ever picked up on time so you basically didn't get it. The produce you did get was of very bad quality. I should have eaten breakfast out at one of the nice cafes in the area, but given we'd paid for it it seemed a waste. The bed was tiny, with a saggy uncomfortable mattress. Most hotels have a queen bed as standard..not here. My husband couldn't fit in the bed and on the last night had to check into another hotel. The pool, we didn't use, but it is not as per the photos but a shallow, paddling pool. We were told our children could share the "sofabed" which turned out to be a small, hard single sofa chair that they could not both fit on. This meant all through our first night each of them kept falling out of bed. When we asked if we could be refunded to go elsewhere, to somewhere where we all had a bed, we were told no as he would lose money, even though he had falsely sold a space that works for 4 when it would work for 3 at a push. Just what bad value for money this place is was highlighted by my husband's move to the hotel palacio Visconde on our last night. There nothing was too much, the breakfast had fresh, good croissants, amazing coffee (and they offered decaf which doña Graca does not), fruit and the beds were big, comfy, with nice linen. I do not recommend this place.

Dona Graça is a very sweet little boutique hotel: cute design, very friendly staff, lovely breakfast service. A little oasis in the hustle bustle of Lisbon. Our family of four stayed in two apartments, so we had plenty of space to relax and unwind. The area is quiet, especially at night, so you can get some good, uninterrupted sleep in the comfortable beds. If there would be one minor complaint, it would be that one of our apartments (the garden facing one) had a somewhat unpleasant sewage smell. Keeping the windows open helped and made it enjoyable nonetheless. Would we come back on our next trip to Lisbon? Definitely!

This is a really beautiful and thoughtful place to stay in Lisbon - it is incredible value for money in an ever increasingly priced city but is located in a cool offbeat neighbourhood that feels authentic and diverse with good bars and restaurants so close by. The decor is stylish and apartments are created with love. Staff were great and to be honest, I couldn't fault it. One thing to be aware of that I had not come across on any other review or detail was that overlooking their beautiful gardens and pool is a really dominating 5G Mast, I know this may not be an issue for some but it did make me feel uncomfortable knowing it was in such close proximity and I feel others should be aware incase this is of interest.

This is a beautiful apartment, well equipped and very clean. The pool and garden are lovely. The breakfast provided was very good. The owner and staff are excellent, very polite and work very hard to help you enjoy your stay. There are a few stairs up to the apartment we had. A little more information on the transport options would be really helpful as the journey to the centre on foot is quite hilly, fairly easy but not so much at night. There are some great restaurants in Graça too which is an easy walk from the apartment.

WORST HOTEL IN LISBON!!! DO NOT STAY HERE! I was left stranded outside all night without money or my passport because they gave us a broken key. Left 30+ messages to the emergency number and never got a response. Hotel staff was extremely rude and has not answered to this day. Completely ruined my trip and shocked at the leave of pure disrespect this establishment showed it guests.