I was very disappointed with this hotel. I was on holiday in Portugal, staying in Faro, and decided to spend a night in Lisbon, so I booked this place. Unfortunately, the bed was extremely uncomfortable, and I barely got any rest. The bathroom was tiny and felt like an airplane toilet cubicle, raised on a kind of plinth, which creaked every time someone used the toilet or shower. Definitely not a hotel I’d stay at again, though I suppose that’s the risk with a budget option.

Finding out the Ibis is pretty standard. You know what to expect. The breakfast is good. Over 50 items to choose from. This is a busy one. Free parking if available. 3€ for inside parking when outside lot is full. Nice to have onsite parking. Just wish there was a plug by the mirror. Hard to do your hair. Bar and food available. Love the cafe in the morning.

Anecy is an assistant at Íbis Sintra, and she did her best to make our stay an incredibly pleasant experience. We hope that in the future, when we return, we can find her in the position of manager, bringing all this joy and hospitality to every guest at Íbis Sintra. This was my first time staying here, and I am surprised by how excellent my stay was. I was impressed because I usually stay in 5-star hotels like Vila Vita Parc and never imagined that a hotel like Íbis could have such a caring and delightful employee. Congratulations to Arcor! Edite e Francisco, make my check-in and they are very good the details, marking sure we feel good and have all the information about Sintra and Lisbon! I’m chocked how they were good!

I used to be an IBIS fan. Until they did not help me, just made a typing mistake on my reservation. I contacted them and Hoteles.com inmediately and they not even changed nor cancelled the reservation. I will never stay in one IBIS again Really bad customer service (Alexander and Margarida Rosário).

As a last resort it's ok. Don't expect any customer service. Do expect some hassle with the booking system and/or the implementation of it by the staff. Good luck, you'll need it.