Sun City Hotel and Casino

The room was very clean and loved the design of the new room. Staff were friendly and helpful.

We felt we didn’t know where things were. When we asked for a map at reception they didn’t have one. Generally, more information was required in the room so that guests can make the most of their stay. Daily cleaning services were excellent. Minor maintenance issues - toilet seat loose and sliding sideways and electric PowerPoint came out of wall when removing phone charger plug and created potential safety issue.

Staff not very helpful. The cleaners were good most days.

Loved the hotel and location. Pool could have been cleaner.

Rooms were very very noisy and you could here the room next doors conversation

We stayed at the Sun City Casino Hotel in late August (still winter in South Africa) On 2 days we had temperature in the 30 degrees, 2 days had temperatures in the mid 20s and one where the temperature was high teens. You were allowed to use the pools at the adjacent hotels as well as the waterpark but not the Palace hotel. All the pools were not heated * including the Lazy river at the Valley of the waves so make sure you go there on a hot day. *Apart from a tiny part of the pool in Cascades which was warm! The Casino was a central location and was the centre of the night life for the area (Particularly at the weekends when there was a nightclub on site) During our stay there was some renovation work being carried out on the property but we were given an upgrade to a quieter room, which was good of them. The overall service was really good and breakfast was extensive with anything you would wish for on a buffet-style basis. We did use the Casino on one night and had to get a card to use it but, it was free and didn't take long you just needed a passport for identification. The hotel was quite quiet during the week but livened up at weekends. On site were a number of reasonably priced restaurants, Legends was our favourite as it had live music and you could have a dance too. The Maze is worth a visit and there are lots of activities to do from the hotel. We did a game drive, an escape room and a segway tour to the crocodile pit. All these activities were excellent.

would of been nice if the pool was heated, it was freezing

Thoroughly enjoyed my stay at Sun City. Staff were very professional and helpful. Food was excellent and lots of activities to do. We will definitely visit again for longer next time.

Overall positive experience although in some aspects bit over priced.

The entire hotel requires a face lift. Lack of staff as well. When trying to get issues sorted at reception and ordering food and drinks by the pool. We got loved 3 times for our room. 1st room has Ants in it, 2nd room was an accessibility room. And we finally got issued a room that was suitable.

Suncity Hotel has a million potential , i feel it is too expensive( booked at expedia) the place needs lots of housekeeping/maintenance and it is a pitty because the infrastructure is there !

Friendly staff and efficient service but the infrastructure ageing.

The staff were exceptional. I arrived in Johannesburg at 0400hrs. Arrived at the Hotel at 0800hrs. The manager was brilliant in allowing a very early check in by 0830 hours. Normal check in time is 1400hrs. We really appreciated the early check in as we had been travelling all day. Breakfast was absolutely brilliant.

It was nice hotel

Sun city is always great. Lots of entertainment for the family, generally clean. Only critique would be that the elevators were old and had buttons missing (main hotel)

Awesome place

Had a great stay, very relaxing and rooms clean and well presented, but overall the resort is starting to look tired and not well maintained - swimming pools were dirty, filters blocked etc, no resort maps available anywhere so difficult to find our way around, draught taps in casino bars not working, ashtrays in casino not cleaned despite it not being very busy, tiles in restaurant broken and chipped not being repaired, water leak from ceiling so wet towels laid out on the floor, hotel lift not working, aviary a sorry state (hotel manager and concierge didn't even know what an aviary is let alone where it is!), tennis courts in need of resurfacing....lots of things that on their own not such an issue but combined don't paint a great picture. On the plus side, staff were friendly and helpful where they could be. Still, disappointing for a hotel that claims to be a 4 star hotel.

Valley of waves was under maintenance, no waves and was not informed of this. Still waiting for someone to come replace the safe after having them try twice to fix it, so no safe to lock valuables. No WiFi and complained multiple times and even spoke to the IT team that asked me to wait in the room and had no one show, then left my number for them to call me or I would even go to the office. Still waiting for the call, had no WiFi for the trip. Toilet did not flush properly and drains for basin and bath took ages to drain. Sliding door did not lock and just had a little catch and the screws were not tight. There was a door in the room that linked to the next room, it would vibrate each time the people next door moved past it and you could here all their business and activities. The staff are very friendly , sad about the services and lack of maintenance. No WiFi , no waves at the valley of waves, no safe, sliding door not locking , noisy room, no maintenance……

Our room was lovely, kept clean and acceptable. We found the outdoor areas needing some upgrades or redoing. The pool needs attention, the shell of the pool looks shabby, needs to be replaced.

The property is a bit tired. Lift not working. Staff using the only lift to go one floor leaving guests to wait when going up 5 floors.