I am writing to formally raise a complaint regarding an issue I faced with the payment for my stay at Swissotel Makkah. Despite the payment being made with Traveloka, the hotel declined the transaction, which caused significant inconvenience. As a result, I was required to make a manual payment to settle the charges. This situation was unexpected and should have been handled more smoothly. I would appreciate an explanation of why the vendor’s payment was declined and any steps to prevent such issues in the future. Additionally, the Hotel has refunded my payment but it will take some time. I'm anxiously waiting and hope this can be settled as soon as possible.

The best view. The food is varied and delicious. Free flow and refreshing cold pressed juice.

Masyaallah excellent service. The best view of the Kaaba because it is very clear and the room speaker is connected to the voice of the imam. So you can still pray in congregation and see the Kaaba from the room.

Ery nice hotel and view, worth for family

VERY GOOD, SO good I’ll come back soon with whole family

Booked the Kabah view room, very good view

Very friendly staff, assisted from the entrance to entering the room

Had a pleasant stay here. Connected to clock tower but also has a direct access to the street. The reception is also on the same floor with the two exits. The basement however was quite tricky to enter to when we first arrive because its sister hotel - al maqam is nearby as well. Breakfast was great with huge halls filled with tables which accommodate evenly. Check in and check out process is quick and efficient. The guard filtering out people come and go from the hotel is also doing their excellent work. Wishing to be able to come back soon already. Thank you team!

Alhamdulillah, easy access to haram and friendly staff.

The hotel is very nice and comfortable, the view is very good. But it was controlled by the payment that had not been received by the hotel so I had to provide a guarantee of 1000 reals and it had not been realized for 3 days.

I was asked for a passport/passport photo, but after I called my husband to ask for a passport photo, he immediately said he didn't need it anymore. Maybe because it's women checking in, they're a bit more careful.

The hotel staff at check in was not very communicative, we were moved here and there.

The place very clean and elegant. The food for breakfast is very delicious and complete choices.

Friendly staff, close to the Grand Mosque, comfortable rooms, delicious breakfast menu. I really enjoyed staying at this hotel.

Hotel with the best view 😍 mashaallah.

The room is clean and the view is good.

Swissôtel staff is very helpful with the difficulties faced by guests. So far, compared to similar hotels in the Al Haram Mosque area, the service from this hotel staff is the best in my opinion.

Nice view, good hospotality, clean, tidy and also the breakfast very tasty.

Delicious breakfast, great Kaabah view, near Masjidil Haram. (-) Waiting too long to receive the deposit money from the hotel after check out.

Incredibly great fun.