Great location, beautiful public areas and a lot of investment has been made in recent years. That said, the investment in the rooms has however not kept the same pace and are quite dated. That said, they're clean and comfortable and that is what's important!

The hotel was situated directly across from george sq with a winterfest carnival outside and yet i had a fantastic sleep .. a spacious room really helpfull staff and a comfy bed made everything perfect thanks

The hotel is a little dated Room needed painted

Amazing stay , the room was very spacious and clean

Great location and great pricing! Stayed here a few days and had great access to the subway and train stations. Shopping and food in abundance around. Would love to stay here again someday!

Great place to stay

Great location, all the staff were helpful and friendly.

Loved that my room had a bath! Also had a grear view over George Square.

Everything I needed was close by; no complaints about staff or services , would stay again ..

Noisy guests later at night , otherwise great hotel , fantastic breakfast

Excellent room. Well positioned for shops x

Hotel was superb and the location also superb staff were very friendly and helpful

The front desk staff was unfriendly and unhelpful. The room was shabby. Good location but I would not stay again.

The rooms need up dated furniture didn't match and no decent water pressure for a shower

My room was very nice

The property has a great location being right next door to Glasgow Queen Street station. And that is where the positives end! The property is tired but that can be forgiven. On the morning we arrived we couldn’t get into room which is understandable as we were so early and they were good to keep our bags safe. We were however unable to get even a cup of coffee due to “staffing issues” at 10:30 in the morning! Ridiculous! We didn’t have time to run around elsewhere as were attending an engagement. Things got worse when we had no hot water. I reported it at 07:30 ish the next morning and didn’t get an apology. I reported it again around 08:15 at desk and no apology. I did get an apology when I mentioned it again when going out around 09:30. On return to the hotel in the afternoon after another family engagement was told we were getting moved - still no apology from the first lady I had seen at the desk. I understand things go wrong but customer service goes a long way and there are ways to deal with things. We won’t be staying there again….simply overpriced for the standard of accommodation which isn’t outweighed by the convenience of the location.

Amazing stay

Was amazing

I really liked my stay at the hotel

Fantastic location and friendly staff