Extended Stay America Suites San Antonio Colonnade Medical

This property isnt the most glamorous but gives you what you need in terms of a clean room, bathroom, comfortable bed and kitchen. We only stayed one night but we were happy with our experience.

The room was big which was good for our family. But the AC didn’t work all weekend so it was hot in our room the restroom everytime we used it we had to plunge it and all they did was give a $20 credit!!!

The room was spacious but there were a lot of things that werent working, like the fan in the bathroom, the lock on the bathroom door and the handle to flush the toilet. The woman at the front desk when we checked in and out was very helpful, but the gentleman was not. We had a room for 6 people but only pillows for 5, so when i asked him for a pillow he said they had none and he couldnt help me. I asked if he could get one from a vacant room or anything and he said they were booked in every room which was totally untrue. The parking lot wasnt even a third full. The breakfast is instant oatmeal or a granola bar. Overall, i wouldnt recommend unless you like paying for indoor camping.

Our stay was very comfortable.

Horrible, Terrible the worst experience. At check in there was no one at front desk. Had me waiting for over 25 min. Multiple auto robberies. Including me. Back window broken. Got 3 overcharges on my account. Called multiple times and they haven’t returned the call or solved the issue. Never. Again.

Everything was great

The room and whole hotel smelled bad. The elevator was broken. It just didn’t seem sanitary

The Staff was amazing, helpful, and friendly. They are the reason why I'm not given lower stars. I prefer getting a kitchenette when I travel, I prefer cooking and saving my money this had a kitchenette without a full set up dishes, pots, pans, silverware. You have to request a kitchen set up. The kitchen faucet was hard to turn off the hot & cold handels were stripped so it was hard to turn the water off. The room also did not come with a coffee maker, which is important to me when I travel. But they have a coffee maker in the lobby. The room was sort of clean, but it looked like a run down apartment with old dingy furniture. The flat screen was small and still bluky. But I cant express enough how great the staff was, from the moment I walked in they were friendly helpful and pleasent. However, I wouldn't recommend staying, maybe if the owner made sure every kitchenette had a full set up, with toaster, a microwave that doesn't make a noise like its from 1991. Updated the furniture or add more lamps and decorations it would feel more inviting. I just feel like the place could feel more clean and inviting with a few updates, better lighting, and a full kitchen set up

Looking for new apartment and stayed here for several weeks. The staff at the desk are very customer service focused. Best customer service in a hotel I have had ever. The building, room and amenities are nothing like described. Very run down, no real gym just a bike and an elliptical, there is no real breakfast just coffee and oatmeal soft bar or other instant breakfast food set up on a little table in the corner. There is no usable wifi even when purchasing the upgraded plan. Housekeeping never came to clean room the 7 weeks I was there. Stove knob’s didn’t have numbers so it was very difficult to cook anything and impossible to bake. Too expensive of a place for how rundown. I only stayed cause of how great Ms. Payne and the rest of staff were.

Good place to stay

The room was cozy and the area was very quiet considering it’s almost next to the highway, good food choices nearby and parking was easy. Only complaint was that a couple of things in the room were either non functioning or pest. Saw just a little roach dead in the bathroom as we checked in and the switch to use the shower head instead of bottom running was broken so I couldn’t use the shower head.

Was looking under the bed cuz my daughter dropped her AirPod and there was trash all underneath the bed. Used tissues, aluminum foil, you could tell they don’t deep clean the rooms, the water pressure in the kitchen was horrible. When we told them we didn’t like the conditions of the room and wanted to leave they said they couldn’t give us but $100 back from our stay. Just bad all the way around.

Nice clean room

Very clean and spacious room, loved it. The service at the front desk was excellent, clerk was very helpful and courteous !

It was great to stay here

It was late at night when we arrived so we expected it to be dark, but it was so dark outside that it was genuinely creepy. Like I mean horror movie creepy!!! There is hardly any lighting in the parking lot. I would def recommend arriving in the day time or bringing a flashlight to find the front door. We considered losing our $144 for the room to stay somewhere else… and we’re broke, so that’s saying something. The front office smelled like someone had been smoking a fatttt blunt. Had it been just my husband and I, we may have tried to join those responsible, however, it’s not a front office I would ever like to have my three young children in again. The hallways after checking in were back straight back to horror movie vibes. Only thing missing were a few straight jackets. Room was huge! Super fun for the kids. However, their feet turned pitch black within 10 minutes of taking off their shoes, so cleanliness definitely came into question. My back will probably be hurting for the next 2 weeks after sleeping on that bed. “Breakfast” consisted of coffee and Otis spunkmeyer muffins… lucky for us we love Otis spunkmeyer!! But the “free breakfast” ad was definitely another disappointment. This hotel and Holiday Inn have comparable prices- I won’t be making this mistake again. Definitely felt like a complete waste of money.

Started to rain and began coming in thru window. They changed our room within 5 minutes. Thank you to Jessica for your help.

For the money I paid it was workable or was fine

Came for a workshop at a close hotel, it was a nice even though there was confusion regarding payment methods

Not enough towels. No hand soaps. The one elevator stopped working.