Hilton Garden Inn Oklahoma City North Quail Springs

Staff exceeded in kindness and helpfulness

This property was not clean or well kept. Trash in the halls and spills down the wall in our room. Equipment beat up in room. The worse thing was that our room was left open with the locking latch in the door for 12 hours after the Maid serviced room. Upon reporting this to the front desk agent (Cooper), the agent flippantly asked him “ what do you want me to do about it?“ He then proceeded to insult my husband regarding his age. He cursed at him and asked if he wanted to “take it outside.” We checked out a day early after that incident and are still waiting for the refund for the last night that was prepaid.

The property was unfortunately not clean. There were dead bugs in my room and a gecko in my bathroom. The staff is nice and friendly however.

Black stain on carpet. Beds were very uncomfortable. Gave handicap room which didn’t request. Small bathroom counter and several electrical plugs did not work

Like stay here

We booked this hotel since it was pretty close to our family. We checked in easily with the front desk. Our room was as described. Since it was the holidays, there was a sign that stated limit housekeeping. Since we were only staying two nights, our room wasn't cleaned. We did get towels from the front desk. Overall, good stay.

Just ok…not up to hilton standards, just ok

Clean/quite rooms, professional staff.

I booked a room with two queen beds and got only a king so had to share a bed

I changed things up from my normal hotel because this was closer to my work. I checked in online the day before my stay, it told me I was good to proceed straight to my room, gave me a digital key. My flight was delayed so I didn't get to the hotel until 1am , and I waited for 5 minutes at the front desk for help (I also like a real keycard in case my phone is dead). I was exhausted so I gave up and went to my room after no one showed up to help. Got in to the room no problem. Next morning at 8am, manager plus someone else banged on my door to see if I was in there because I wasn't all the way checked in... So bizarre (and frankly upsetting because I'm sure they saw when I opened my room in their system, and they knocked without even giving me 8 hours of peace). The majority of the front desk staff have been nice. However I had an issue with my toilet running all night and lights being out, the front desk guy that helped me gave me some attitude about wanting it fixed. They did get it fixed same day though. The room is clean, however it's clear the hotel is a little older. The rooms are just *aged*. The towels are really not soft, borderline hard. The couch cushions are super squished and saggy. And the sound proofing between rooms is non existent.

Clean rooms and friendly staff

Nice place

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The hostess, Tarana, was very nice and hospitable. The hotel was very quiet during the day and night, even though there was a competition going on that weekend and housed alot of teens. It was very quiet. But the most impressive was the cleanliness of the room. As soon as I got into my room, I attempted to do a second cleaning of the room before unpacking. The room was absolutely spotless, even in the bathroom. The microwave and refrigerator was spotless. It was very close to plenty of restaurants, as well, within walking distance. I was very impressed with this hotel! We will definitely be staying again!

The ice machine didn’t work. The computers didn’t work at breakfast. A bright light to light up the building was right outside my window so you couldn’t get the room dark. My trip was cut short so when I told the front desk they said “Don’t tell me, tell Expedia”.

Our stay was great but the property could use a refresh of the rooms, lobby and dining area.

All good except electrical outlet did not work at bedside or in bathroom.

Love my quiet get-away! Thank you for everything. Even to putting me in a room away from families. It’s the little things that made my time memorable.

No bartender around, one guy at the bar, I walked up to bar well before 10:00 pm and waited, and waited, finally asked the front desk clerk, and he went to look for her, she come out and said she closed at 10:00. I didn’t say anything and just left to my room, I should have told her that I’ve been standing here for 10 minutes…..