Very spacious rooms for equal or cheaper prices then whats around the area. Better breakfast then other hotels in my opinion.

The customer service was amazing! And it was clean but the sofa bed was horrible old and worn out and ripped up. The covers in the closet were ripped up with holes in them and the condition of the room was old and not worth the money I paid for unfortunately. The pictures online looked better than the room in person.

Suite was large enough for 2 teens and grandparents. 2nd bathroom was a godsend

Excellent stay. The perfect setup for our family of four plus our pup. The staff was very friendly with our pup. Having two bedrooms, two bathrooms, and a kitchen was ideal for one week. We will come back!

Nice spot.

our suite was great...but the heater was quite loud.

Property is nicely located in Williamsburg- it’s close to Colonial Williamsburg and near a lot of good restaurants- staff were quite friendly and room is very spacious and relaxing

The phones in the suite were not working. Parking was not great. Everything else was great.

Lifetime Diamond and spouse always find the “by Hilton” properties have very service-oriented staffs, very clean and comfortable rooms and suites, and good breakfast selections. This property did not disappoint us! We will stay here again!

We had a handicap room, the room was large but the bathtub was very slippery, handrails should have been much closer to the edge of the tub/shower. Biggest issue was any pet over 4 days and they charge a certain amount per day, we stay 8 days since we didn't book through there web site. Pool was clean, breakfast was you would expect for a buffet. Good and clean area. Staff was very nice and helpful.

Our third stay at this hotel. Definitely won’t be here again for a few reasons. Check-in: super nice and friendly guy checked us in, no problem there. Room: room was good, but two of the three remotes didn’t work You must be asking yourself “then why not stay again?” Answer: we left our room for a few hours and we came back and noticed that someone had been in our room, and it wasn’t housekeeping because they actually came by at 4pm(really late) and asked if we needed cleaning, etc. we had used a luggage rack because we had a lot of stuff to bring up (we have 4 kids) and had forgotten to bring down and so someone had come to our room while we were out, threw the few items we had on it on the couch and grabbed it… no note, no communication.. nothing The next morning, The hallway smelled atrocious too.. made us all gag Breakfast: not Hilton quality at all, couldn’t drink juices because both containers had mold inside (see pic) The food was not good at all. And to top it all off, the breakfast attendant (the second morning), she was super rude and dismissive and they failed to put any condiments out for breakfast.. when people asked for any, the lady got an attitude for doing her job… Not a good experience and won’t be back again. Hiltons need to do better and the expectations are that they should be better than this

Hotel is very nice loved the suite lots of room great location

Checkin was slow. The room was comfortable and mostly clean.

This hotel has affordable 2 bedroom and 2 bathroom suites with kitchen and living room with pullout couch. Also free breakfast in the morning.

:)

I lost a prescription bottle of pills somewhere in the bedroom (around the door/dresser area)with the king bed in our suite 227 and our refrigerator did not work. The pillows were EXTREMELY flat. There was some kind of weird white film stuff on top of the indoor pool. Otherwise we had a wonderful stay. The staff was very friendly and the room was well cleaned.

The room was spacious and clean. The staff was phenomenal! My only recommendation would be to change the shower head. The water pressure was actually too strong and that was with changing through all of the settings.

It was the best option for our party of 6 to stay together. Loved having the spacious 2 bedroom suite for our crew.

The hotel was clean and comfortable. The eating breakfast area was on the lower level. HOTEL NEEDS a sign that says " all service animals" should not be allowed to be carried into the kitchen where you are putting your food on your plates. A woman who had a small dog in her arms - was carrying it by the food area's and the staff was intimated by her saying - this is a service animal. Clearly it was not, but regardless, the dog should have stayed at their table not where all the food was being placed on your plates, toasters, etc. Service animals provide a service --- the staff should ask " what service does your dog provide" that you have to carry it to the food section of this restaurant. But they backed down. THis should be a health regulation. Service animals are needed of course, but not fake pets that people make into fake service animal status. HOtels need to keep their kitchens and food areas sanitary. This was a big NO NO

Was a little disappointed in the room for the cost. The front of the sofa was broken. The carpet had rips in it. The bathroom door to the king room didn’t latch shut and there was also hair in the tub and sink. The curtains in the double room were stained. The king room also had glow sticks on the floor.