The water in our room was cold every morning and the water pressure was terrible.

Nice place.

The gentleman at the front desk at check in on 12/11 at 10:30 pm was fantastic. Great service, great positive approach.

We loved every part of staying here

All around great experience

Beautiful property with a very friendly and helpful staff!

The Willard was ideal! Location was perfect, Concierge was excellent and most helpful. Room was elegant and the bed was dreamy. High Tea with in-person harpist was a particular treat!

!

This is a beautiful, historical hotel. Classy and upscale without being ostentatious. My room was very comfortable, and everyone I interacted with polite and efficient.

We have stayed in many 4-5 star hotels over the years in many parts of the world. The historic Willard is a truly 5 star experience. Has that "old school" flavor that I like. Gorgeous tiled floors and woodwork, very comfortable beds and quite rooms, excellent breakfast. The staff was wonderful and the concierge very helpful with some dinner reservations. Straight walk up Pennsylvania Ave to the Capital, short walks (less then a half hour) to Holocaust and African American museum, the National Gallery, the National Archives, Smithsonian Air and Space, and American History museum and the Mall. Right next to the US Treasury and just a block from Lafayette Park and the White House. There were always cabs out front if you needed one.

Really beautiful room, good amenities, and accommodating staff. Absolutely recommend

The property was beautiful but the rooms were a bit behind the times. There was a TV but not a smart TV. The bathroom shower produced luke warm water. Behind the bedside tables were very dusty when I plugged in my power cords. Again the the property and amenities were great but for the price I excepted the rooms to be updated.

I recently stayed at the Willard InterContinental Washington, an IHG Hotel, and it was an unforgettable experience from start to finish. The historical charm of the hotel, combined with its modern luxury, made for a perfect stay in the heart of Washington, D.C. The service was outstanding, and I must give special recognition to Gomes, who went above and beyond to ensure my stay was exceptional. From the moment I arrived, Gomes was incredibly attentive, welcoming, and professional. His knowledge of the hotel’s history and his genuine care for guests made a lasting impression. He provided excellent recommendations for dining and local attractions and always greeted me with a smile, making me feel like a valued guest. The hotel’s location is unbeatable, with major landmarks like the White House, National Mall, Holocaust Memorial Museum, and The National Museum of African American History & Culture were within walking distance. The ambiance of the lobby, with its stunning architecture and elegant décor, sets the tone for the luxurious experience that awaits. The Peacock Alley is a fantastic spot for enjoying a relaxing afternoon tea, and the Round Robin Bar offers a historic setting to unwind with a cocktail. Overall, my stay at the Willard InterContinental was nothing short of spectacular. The combination of its rich history, prime location. I highly recommend this hotel to anyone looking for a luxurious and memorable stay in Washington, D.C.

A delightful property that has high tea and real newspapers

One of my favourites

The start was very comfortable and staff were very helpful and welcoming

Beautiful historic hotel that has been gorgeously decorated. Excellent and personable service. The room was elegantly appointed

The Willard is a classic and deserves to be. Simply excellent but most notably supported by a top tier staff.

I was great room and location.

Not a real five star hotel, staff was awesome but the property have utilities issues regarding water temperature, air conditioning and etc, they need to update these rooms soon