Convenient location. Clean room

The employees are very nice!

No kleenex and very little toilet paper. The beds were very comfortable, pillows were flat. No phone in room to call the desk. Window had only a sheer covering, so all light from outside illuminated the room. The sink had no stopper to close. Carpet just inside of room had large stains.

Good

We stayed one night here. The room wasn’t horrible. They definitely need new beds and to update the property. It has t been updated in well over 15 years. The morning breakfast buffet they said runs from 6-10am, we went down around 7:30 and there was no food left. You could make a waffle or have dry cereal (no milk). We ended up going to first watch (walking distance) and they had a great breakfast. If I were to come back to Charleston, WV I would not stay at this hotel again.

The staff was exceptional! Made our last minute stay relaxing.

I was located close to where I needed to be. No complaints. Everything was satisfactory.

For being an older building in need of some exterior updates, the room was clean, updates where good, no issues with any hvac problems.

We were a late check in and everything went perfect.

The people who worked at the hotel were lovely and we had a great breakfast to get us out the door and on the road Unfortunately, there is barely a lobby for a hotel. There are limited door accesses. The parking was very concerning, and the overall condition of the total disrepair.

Very close to the outpatient center

Felt unsettling entering empty lobby by side door from dark empty parking lot having uneven ground. Often clerks not visible as enter. No security between entrance and elevator. Remodeled room tidy and bed and bath generally clean but not scrubbed.

My stay at Quality Inn Charleston was very pleasant. My room was clean and quiet and the staff was very prompt and professional in addressing any needs. I would definitely recommend to a friend.

Finding the entrance to the hotel was tricky. Not at all user friendly. Definitely needs an upgrade. Signs would help a lot. Neighborhood didn't seem to be the best, several homeless people hanging around. Breakfast area not very clean, nothing was replenished, food pretty much gone before 9, breakfast was supposed to be until 10. On a bright note...staff was was very friendly and helpful.

There was a lot of homeless people around hotel and we didn't feel very safe with little kids

Good stay good location and good price

They have nothing for breakfast, so up at 8 am, have no food, drinks, nothing left to eat and can’t find anyone to help.

Convenient location

Not very clean. Service is bad. Bed is uncomfortable. Location is good though but won’t go there again.

Room wash well furnished and clean except for a bad carpet stain. Area feels rundown with many homeless sleeping nearby. Pool was not in working order and clearly hadn’t been for some time.