Quality Inn & Suites Dallas - Cityplace

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The check in was easy. The room was outdated, could use some maintenance on bathroom. The only complaint i have is there was no bath tub plug, and you could see tons of hair from previous guests in drain. So i did not take a bath, shower only. Also Ice machine did not work, so had to walk to other property for ice, and a guest list her keys next to Us, and every time she opened door, he alarm went off, for over an hour, and she had parked in the middle of 2 spaces. Breakfast could have been better. Waffles was only hot option. Coffee was good.

Very basic, breakfast was a joke! 2 stale donuts, only sugary cereal, no protein at all, no juice only drinks (sugar again). No fruit. There was not a single healthy option for breakfast. It was loud outside and could be heard inside. Lumpy pillows. No place to hang or clothes! What??? We will not be back.

Starting off only stayed at this property for 2 nights, 2 nights of hell and i will never stay here again. I really dont complain very much and im a very understanding person. But providing 1. Dirty towels, 2. a room that smells like smoke and must, 3. dirty sheets is ridiculous and 4. An awful communication and 5. A shower that over flows and the water goes everywhere on the floor. I asked for more towels as they only provided 2, and i use 2 towels just myself. My fiance had to use my wet towel to dry off because the front desk said they dont have any. We waited for the next morning, the lady gave us 2 and i explained about the water and she said at 9 i can come back and get some, unfortunately i was out exploring the city and apparently we need to be on their schedule. Anyhow i came back and asked the front desk agent yet again, and he refused to give towels because “i need to put my used one outside” no one told me that but also those towels were being used for the floor because it was wet due to the shower over-flowing and going to floor. Ive traveled both in the US and out of this country, never have i stayed at a quality inn and i will never again after this experience. The lack of customer service and the ridiculous communication or lack there of is completely inappropriate and i can not express enough how stressful it was to stay at this location. Instead of enjoying my time in Dallas its been awful

Very clean and quiet

This place was dirty as hell. I found a dirty sock in one of the drawers, the sheets wasn't clean and I found mold. I did not change rooms because each one of those things weren't that bad but they can't even check the drawers and I didn't spend a lot of time in there anyways.

na

Economical, good location. Parking lot was a little complicated. Good rate.

I love it

It is good

Safe

Bed was ok but floors were dirty. 3/5. We just went for a quick trip for a day. We weren't too upset based off the price. It fwlt quiet and safe and had plenty of parking. It was also close to everything

Free breakfast

The price was adequate but the staff neglected to return my ID during the check in process. Blamed me for " losing" it when in fact they had given it to another guest by mistake. Make sure you get your ID back during check in. The rooms were dirty and the sheets had burn holes in the non smoking room.

It was only one night to stay and they ask me for deposit $100.00 and refund me on 7-10 business days and it’s no fair, on the app don’t say nothing about it

Quiet, economical, clean

I would never recommend this property. It is sketchy at best. There was a cigarette burn in our comforter in a nonsmoking room. The beds were small (full). The room had a bad smell. The furniture is old. The room didn't seem clean. The area did not feel safe. It was so bad that we decided not to stay.

The beds were fine. But... The bathroom was poor. The shower lacked place to put soap and shampoo. The toilet seat was loose. But... the shower had hot water. The breakfast was marginal. The ice maker was broken.

Stayed on November 7-8, 2024. I didn't have hot water for shower bathing in the day one room #130; then experienced too noisy upper floor while changing to Room 116 on day two midnight. Not recommended.

Agents did not find Expedia reservations for two.