Quality Inn West Springfield

Hotels

7.0

/10

Pleasant

969 reviews

What Guests Say About Their Stay

michael
10.0
/ 10
Recently stayed two nights while in the area for Six Flags. My visit went well, there were no issues, the room was clean, and I had requested a specific room, as I also stayed in August, and got it, even with it being a fully booked Saturday! They also let me check out an hour late at 12pm on Monday! Staff I engaged with were friendly at the desk, not so much at breakfast. Sunday morning breakfast lady locked the door to enter at 9:53 and my friend was in the bathroom and I had to let him in. Monday, the man was sitting around waiting for breakfast time to end, some people came in just before 9am, and at 9am sharp, he began clearing everything, was slamming things around, and seemed angry/annoyed. Breakfast itself was fine, lots of options, eggs and sausage were tasty, as were the waffles. Juices first day were watered down/running low but better Monday morning. My room was great, comfortable beds, 4 pillows each (queen) bed, room was clean, but the same small problems from my last stay continued. The tall lamp has to be plugged into wall to turn on/off, bathroom seems dark in shower, and there is no luggage rack, room 521. For dining, we went to the Tokyo restaurant next door that was great, and the Wood N Tap for dinner the other night, just down the street, that was wonderful! I'll stay again when back in area for Six Flags, always stay here, it is a good value and comfortable/spacious rooms! Nice to see it Sold out on Saturday yet still quiet.
In the Area
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1150 Riverdale St, Hampden County, Massachusetts, United States, 01089

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Quality Inn West Springfield is located in area / city Hampden County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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1150 Riverdale St, Hampden County, Massachusetts, United States, 01089
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Location


Quality Inn West Springfield is located in area / city Hampden County.

About Quality Inn West Springfield

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Quality Inn West Springfield exclusively for you.

Quality Inn West Springfield is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in Quality Inn West Springfield

Others Quality Inn West Springfield
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms
  • Computer station

Things to Do

  • Shops
  • Vineyard
  • Outdoor pool

General

  • Banquet
  • Parking
  • Terrace

Transportation

  • Bus/truck parking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Quality Inn West Springfield

Important Note
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Tax ID - C0009643250
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Quality Inn West Springfield
114
Number of floors in Quality Inn West Springfield
5
Another facilities in Quality Inn West Springfield
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Express check-out

Frequently asked question in Quality Inn West Springfield

What are available facilities at Quality Inn West Springfield?
There are top facilites at Quality Inn West Springfield such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Quality Inn West Springfield?
The standard check-in time at Quality Inn West Springfield is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Quality Inn West Springfield provide breakfast?
Yes, Quality Inn West Springfield provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Quality Inn West Springfield

7.0
Pleasant

From 969 reviews

Cleanliness

7.0

Room Comfort

7.4

Service and Facilites

7.6

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Traveler Reviews Quality Inn West Springfield

Number of reviews per page
20
40

Top reviews

Brianna
icon-Leisure Family
Leisure Family

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Upon check in, I had asked politely for the news to be muted since the volume was high and specking of laws changing on the topic of having sex with an incapacitated body while I was with my 12 year old son. My request wasn’t received well and had to ask a second time for the audio to be muted and not just turned down as the associate did after the first time I asked. The cleanliness was awful. Woke up to a cockroach on the shower door. Odor of mildew or mold was present in the bathroom. Solicitors were present when leaving the hotel also. Overall terrible experience. I’ll never book there again.
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Madan
icon-Leisure with Friends
Leisure with Friends

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Good service
kevin

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Clean quiet good breakfast
Kerry
icon- with Partner
with Partner

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

This property is not SAFE! They have a section that is used for a HOMELESS HOSTILE, there was excessive drug use! The smell of Marijuana in my nonsmoking room was ridiculous. Very suspicious behaviors going on outside with a huge presence of car dates and workers in the lobby trying to pay cash for rooms! UNNACCEPTABLE!!!
Gina

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was right next to the freeway, which normally is not a problem but this was next level. It was hard to find off the highway as it was divided and the turn/signage was not well marked, however it seems like the entire area was like that. Decent breakfast.
Cynthia
icon-Business with Pet
Business with Pet

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Poorly insulated for sound. Road noise and high winds very loud. Staff all very helpful and welcoming. Getting to the Inn is incredibly confusing for someone not familiar with the exit to rte 5 from 91 north
Dawn
icon-Business and Leisure Family
Business and Leisure Family

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We have stated multiple times now to visit our son at college UNOH. Love that we can walk to trendy restaurants instead of the chains. Large rooms, clean and kind staff
Edith
icon-Leisure Family
Leisure Family

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The breakfast was cold. The warming tray did not keep the breakfast hot. Same breakfast during the week. Little variety.
sabine
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The staff at this hotel was great the hotel was dirty around the edges, in the stairwell, and the bathroom still had someone else's dirt
Mark
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The breakfast was good, a little over cooked. Wish the lights outside the windows could have been turned off or just lighter, and even with the curtains closed it was still light in the room.
Krysti
icon-Leisure Family
Leisure Family

2.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

To start my stay the woman at the front desk was extremely rude. When we got to the room the towels were dirty, the base of the bed was dirty and had white stains, the door didn’t shut, the sliding door was paper thin, there was no vent in the bathroom. Then there was an indoor pool that I got for the kids that was “closed for the season” which made no sense. None the less I will never stay here again!
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Ruan
icon-Business and Leisure with Children
Business and Leisure with Children

2.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

reused bed and pillows, you could tell they were so crumpled! stain on the sheets! hair on the bathroom floor, dirty shower glass, not cleaned and full of stains! greasy microwave, balcony door very difficult to move! I stayed because I could only book a reservation at another hotel…
Brenda
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Breakfast was lacking but in all other areas we had a pleasant stay.
Rich
icon-Business with Children
Business with Children

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Check in was fine, got the basic information we needed. When I walked into our guest room it sounded like a window was open. Later found out that the sliding door to the balcony was off its track or the building had settled and the door did not close all the way at the top and was very drafty, it was very noisy b/c it faced the main road. The lighting wasn't great and one of the desk lamps didn't work or possibly didn't have a bulb. It was otherwise clean enough and a place to stay, but better, more modern locations might be available elsewhere closer to where we needed to be. When I was in/out in the morning the desk clerk was on her cell phone on a personal call and didn't acknowledge me when I passed the desk twice while nobody else was in the lobby. All and all it was affordable but I know they could do better with the facility and was a bit outdated.
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Daniel
icon-Leisure Family
Leisure Family

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Staff was friendly and breakfast was good. Room looked a bit worn but was clean. Price was much lower than other area hotels and it met our needs and was a good value for the cost.
Jose
icon-Leisure with Partner
Leisure with Partner

2.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

This property really needs some remodeling as soon as u go towards your room area it begins to feel like your in a very sleazy motel
Manuel
icon-Leisure
Leisure

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The hotel room was clean and the bed was comfortable. The front desk was very friendly. The area around the hotel is a bit shady and did not feel very safe. The outside of the hotel was not very nice. You could see some of the first floor curtains were ripped and in subpar condition.
Norman
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

This is very close to the Interstate. Although we booked well in advance we were allocated a room on the side closest to the road. Noise and light from the side of the building did disrupt sleep. The rest of the experience was good
Virginia
icon-Business Family
Business Family

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Had room on upper floor, w/ a small balcony. Coffee/ pot in room w/ all necessities, good basic breakfast (no fruit though). Plenty of parking. Not fancy, but pleasant enough, & friendly staff.
Tracey
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

All in all it was ok but definitely needs some TLC in rooms snd surrounding areas
Number of reviews per page
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.