Sand Dunes Tower Suites and Villas

I have been here several times and unfortunately Expedia booked me in a room facing trees and a building imstead of what I asked for. Also, 2 days in a row several times a day I requested towels for my room and did not receive any. Luckily I brought some OF My own.

What I didn’t like was the false advertisement by Expedia placing me in Ocean Dunes instead of Sand Dunes. My room was suppose to be an oceanview but instead I was facing trees and a building on the 2nd floor.

My stay was great in a wonderful location not far from all amenities. The children enjoyed the water park where we spent over 4hrs. I would definitely recommend. Oh and the pizza was great.

This was our yearly vacation spot! Normally we are a Hilton family but they were fully booked! This space offered many family friendly options and scheduled events such as indoor pools, water park and lazy river .. can’t forget the bar lol Pros: Waterpark, multiple pools, bar, event schedule and the distance to the ocean front. Breakfast buffet for 12$. Staff is super friendly Great wifi Cons: Rooms are not as clean as I would have liked, the BED IS YHE WORST!!!! Total spring and super soft! The bathroom tub had duct tape inside. The bathroom and shower are very small. The kitchen fit 1 person at a time (LOL) very small dorm fridge. The patio slider barely slid. The TV are very outdated. The entire property is VERY VERY DATED! as a Hilton girl I probaly won’t stay her again! The staff was super friendly and helpful!

We have travel here. Couple time but. This Time is thw wost time. The room is drity the floor was no clean completely drity . the check was the worst . We check in with 2 separate room and they. Try to trick us only give us 1. Room. For. 10 people in 1 room with 2 bed . That a messup that they did there . And. They try to blame it. On Expedia. That. We have to call back and wait. . When we book the room they should have know . We wont be back. !

Easy check in

The property needs a SERIOUS UPGRADE. The building, rooms, fixtures, equipment is really old and the management needs to upgrade the rooms. Especially the carpet, paint, stairs etc. overall experience was average. The Waterpark and Pool are good though and the service is reasonable.

Everything was amazing

False advertising ! I booked a two bedroom villa, which i assumed it would be one big apartment style set up with two rooms. Instead what i got was basically two separate hotel rooms! I traveled with my 4 year old twin daughters, imagine the anxiety of thinking they are in a whole other hotel room! To worsen the situation the main door that leads you the hotel rooms did not lock. I went right over to the front desk where the manager on duty was Steve. I expressed to steve my concerns of how unsafe i felt especially that one of my daughters is autistic and i feared that she would walk right out at night. Steve advised that he would send over someone to fix it. (NOONE SHOWED UP) that night we slept with a chair against the door. The following morning, my husband goes and try's to get some sort of accommodation to this door situation. This is when a rude and unprofessional employee advised my husband that the hotel will not issue any refund or accommodate us in anyway since NOTHING HAPPENED TO MY AUTISTIC DAUGHTER. I AGAIN get in contact with steve and he again advises that some one will be over to fix the door. ( NEVER HAPPENED). Finally on the day of check out we head over to the beach only to return to being locked out at 10:15am! That's when i had enough with this hotel, I called the front desk and demanded that someone walks over a key. I finally reached a manager that advised that she would put in a request for a refund, but that expedia will have to issue it.

My stay was nice as always. The pools were not very clean though. Everything else was okay

Great stay and easy check in.

I loved this place I will definitely come back. It was amazing. It was closed to everything. Many pools to choose from, the beach right behind the buildings. Good for any type of family.

The stay here was unacceptable. Do not spend your money here because it is not worth it. The place is dirty, the apartment has dead and live roaches, the beds are old and in addition we only had access to a small pool. Nothing like the picture showing this hotel. We pay a lot of money to just be in a tiny pool. And awful service. Do not waste your money here. I would not recommend it.

When i see the smiles from my kids faces and the sound of laughter, I know it was great choice for our last summer vacation!!

very dirty indoor pool and jacuzzi, in need of renovation.

Some furniture was in poor condition there was a chest of drawers missing one of the drawers that was replaced while my family and I were out without being warned. Bathroom and beds are the exceptions.

the room i sated in with my family had a bad odor e bought air fresherner nothing helped. It actually cam from the carpet smeeled old sour aand moldy. it wasnt worth what i paid. never again

This is the most bad hotels for everyone I’m very disappointed with Expedia and the hotel because in this time I lost relaxed time in my vacation sleeping in each room every day and move when I made the reservation 3 months in advance I hard recomendé to everyone to not stay in this hotel is I lot stress to stay in here

Generally not as expected

When selecting the property it was very misleading said ocean view our view was the building behind us and we had to walk a block or more to get to the beach and the same for the water park. The room had no water pressure.