They need new mattress, my back is killing me

Not worthy of the Hilton Franchise. The attitude of the staff was generally very poor. Had it not have been for the intervention of Michelle Belton we'd have checked out at day 1. There are far better hotels in Key West & this one is resting on its laurels from a by gone era. We had some complaints & were assured the General Manager would visit us personally, he didn't make contact & wasn't available! Instead he sent a bell boy with a couple of bottles of water & some biscuits! How arrogant! Don't expect your room to be cleaned until around 7:00pm & if you dare to say you booked & paid for a room with a sea view the response could. be (as it was with us) "well if you can see the sea from your room you should think yourself lucky"! As a result of the attitude here we cancelled the bookings we had with Hilton for the remainder of our stay as a point of principle. If it's the only Hotel in Key West then choose a different destination. Avoid

Very nice place and very friendly staff

5 star

We had a great time there! The view was amazing! Love four marlins

Great

Feels like our home away from home. Always.

Very nice place for a holiday away. On the beach and the second hotel had extra pools and entertainment. We enjoyed both properties.

Room was not very clean. And only had one trashcan in the entire room. Also the pullout couch bed would not pull out because it would hit the entertainment center. So we had to do some rearranging. We definitely would stay here again, but a few things could use a little attention. Overall good.

Building needs to be renovated.

The lady who checked us in wasn't really nice.

Nice beach hotel, would stay there again.

I liked the friendly and accommodating staff. The scenery snd restaurant was great but a little pricey. I did not like the rooster crowing at 0500 am. On my last evening my room was never cleaned, but the front desk sent coffee, water and cups to my room upon request. Overall I may return soon.

Really liked that there is a beach. The restaurant and ocean view are wonderful.

Beautiful property with friendly, helpful staff. Very clean and quiet. Restaurant was very expensive (almost $100 for a Caesar salad and fish and chips and only water to drink) Luckily there is a grocery store/deli close by which we used often.

We loved everything about this place. The staff, the room, the view…we don’t want to leave! We will definitely stay there again the next time we visit Key West

Good service staff, kitchen staff fumbled several simple meals though. Front desk staff had several rookies & managers had to intercede. Excellent location but when we checked out we had been banged for 4 nites of Valet Parking and we had no car, it took the manager to comprehend this for the ‘challenged’ rookie desk lady.

Nice place to stay. I didn't like mandatory valet for $45 per day. The hotel has a nice beach and nice grounds. I felt safe here. I like that they are pet friendly, but there isn't much area for dogs to relive themselves. Overall I give it a 4 out of 5.

Property itself, gorgeous.... Roosters in the courtyard crowing all nite long made it impossible to sleep.

3rd stay and always a problem