Luxury Backpackers

From a hostel with 9+, my expectations are really high yet I got the room for a very cheap price so basically you get what you paid for. Maybe they change their ways cause they don't have much customers due to covid and probably since we're not highly paying customers. Reception assigned when we came can't speak english. Still need to contact manager via phone who's offering us to upgrade our room (for a fee) because we're 3 and the room is only for 2 people (which we are aware of already-as advertised in app) We insisted to get the room we prepaid via app, since we only need a place to sleep at night. By the way, room is okay, no major issues. Also, app promotes free breakfast but hostel said they don't have. Not the hotel's fault and app admitted this mistake but when I asked hotel about this, I never felt empathy on their response. Just said "You only booked room, no breakfast" even though I explained and showed app post with breakfast, they said "You can check and discuss with app they are posted is not us! Here is booked room only!" yeah, with all the exclamation marks. The issue here is not about the free breakfast anymore but the way they deal with the problem. Kudos to traveloka for being so empathetic in resolving this case. I never heard any apologies from the hostel maybe because they know it's not their fault. We moved to a different hostel instead and experience better service - warm welcome with free room upgrade. 😉

I had fun and cozy while staying in Luxury Backpackers. Nice and friendly staff, clean bed and good in safety.

it was very nice and all the services was excellent

Awesome stay at Luxury Backpackers. Location very near to everything. Staff so friendly. Clean and facilities ok. Breakfast is very delicious!

It's really a luxury place to stay for backpackers! My stay in here was awesome, good service from the staff. Especially mr. Link for helping me during my check out! Located in a strategic location, room is clean, bathrooms are clean, maybe only one thing that I don't really like, mirror light should be white colour, I mean better for girls who want to make up. Overall, I will stay here again if I ever visit hanoi again. Good job! :)

Good customer services. Near to everywhere. Walking around we will find food street Amazing breakfast with cheaper room. Love it

This is the place to be when visiting hanoi. ❤️ walking distance to night market, st. Joseph cathedral and hoan kiem lake ❤️ clean room and comfortable beds ❤️ shampoo, body wash, hair dryer and clean towels are available ❤️ try their pork skewer roll ❤️ accommodating and friendly staffs. We have a good time chatting with them about hanoi and vietnam. They help us to book ha long bay tour and sapa bus at a good price. Special mention to linh and piul who are willing to help even if we are already in sapa. ❤️ the staffs are fluent in speaking English. Overall - highly recommended love from ph

The best thing about the hostel is its friendly and helpful staff.

The room and bed are clean, and the bathroom too!