I left a new tube of feminine hygiene solution in the bathroom and contacted them a day later, but they said no. I was sure it was in the toilet and asked again, and they said the staff might have thrown it away during the cleaning process. The tube was quite big and new, so it couldn't have been thrown away by mistake. I also left a woolen bouquet on the table next to the TV, but I didn't bother asking because I already knew the answer. They had my contact, and if they really wanted to return it, they would have contacted me. Everything was fine except for the L&F service.